Jan 16, 2014, 2:16 pm
Last edit by: coleslaw
Update in Hyatt BRG policy (April 2019): If your BRG claim is approved, you can choose either 5,000 World of Hyatt points or an additional 20% off the matched rate for your stay (defined as consecutive nights at the same location). Rates available on websites that require membership which is free of charge, or where membership is automatically created as part of the booking, are eligible for BRG claims.
.................................................. ..........
Recent Experiences Using the BRG (2018 and later)
YES
MAYBE
Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.
Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.
Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.
Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.
Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.
Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.
.................................................. ..........
If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.
If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.
From Post # 12:
.................................................. ..........
Recent Experiences Using the BRG (2018 and later)
YES
- Hotels.com - April 2019
- Booking.com - May 2019
MAYBE
- Skoosh - April 2019 (initially rejected as "membership site" but approved on appeal)
- SnapTravel
Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.
Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.
Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.
Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.
Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.
Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.
.................................................. ..........
If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.
If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.
From Post # 12:
If you can’t solve your issue (please mind Hyatt's Consumer Affairs Department assists us at 1-800-323-7249) here are some other resources:
Sound Off
Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.
Legal Options
Sound Off
- Contact Consumer Traveler (my pick: Christopher Elliott)
- Consumer Tools (My3cents.com is a leading source of consumer advice)
- Post a complaint for public view
- Consumer Comment Form (please mind: If you file a complaint it becomes property of “Consumer Affairs” and they are not obliged to remove it if you solve the issue)
Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.
Legal Options
- File a complaint at you state's attorney general's office
- Small Claims Court (link provides also a helping hand on how to resolve problem without going to small claims court)
- Federal Trade Commission (The FTC does not resolve individual consumer complaints.)
Hyatt - Best Rate Guarantee - Experiences - MASTER THREAD - WIKI
Aug 25, 2014, 4:47 pm
#1066
Join Date: Jun 2002
Location: Amsterdam, The Netherlands
Posts: 88
BRG - The difference between a hotel and the Hyatt
The Best Rate Guarantee is a total scam.
While planning a month long trip Asia I submitted several BRG requests, to different hotel chains. All of them (St. Regis, Sheraton, Marriott, JW Marriott) were approved within 24 hours, even including packages.
I was excited to see BRG at Hyatt and submitted a request for the PH Dubai. Numerous times. It's no secret that Hyatt.com rarely offers the best rates. Fair enough, that's what the BRG is for. I was then faced with the infamous long list of hotels that somehow are classify as membership sites. What normal customer is able to distinguish between a membership site and a non-membership site? Any website requires registration, period. Just to mention the unthinkable in the Hyatt universe, I had SPG successfully match otel.com, galahotels.com, squash.com etc. without ANY hesitation and also within a couple of hours.
After the membership "thing", I stumbled upon ebookers.ie and while I couldn't believe it but the rate was approved. Yet because of my travels and the fact I could only confirm by phone (why?) my response was beyond the 24 hour window. It took the agent nearly 15 minutes to come to that conclusion, then I was told to resubmit everything.
I created new screenshots, indicating the price difference of roughly 15 euros per night. To my big surprise, I got the following response:
Mind you this is exactly the same request and rates and nowhere did I request the rates to be converted to GBP, since my ebookers.ie charges in Euros and the hotel is located in a country that uses AED. Pulling in a third currency really demonstrates they pull out everything to deny a claim.
But okay. Even when I would convert the rate to British Pounds (which makes absolutely no sense) the difference is roughly 4 percent.
So I replied to the email almost 60 hours ago and still no response, which doesn't surprise me since none of my reactions to the rejected claims have ever been responded to.
Hyatt should discontinue this program as long as it imposes arbitrary and ridiculous rules which are used to basically deny every claim at first attempt. There is a huge variety in your chances of success based on the person who handles it. Over 50 pages on this forum with mainly complaints or tricks to get your rate approved and think about all the normal people who don't know about sites like Flyertalk and will just be turned down.
It's not only the wasted time I dislike (I'm even spending more time now to find alternatives by moving away $1000 in pending bookings at Hyatt). It's the fact their BRG destroys an otherwise excellent hotel product. Hospitality is thinking about making someone feel welcome and that starts with the booking process.
I know for sure what the difference is between a hotel... and the Hyatt.
While planning a month long trip Asia I submitted several BRG requests, to different hotel chains. All of them (St. Regis, Sheraton, Marriott, JW Marriott) were approved within 24 hours, even including packages.
I was excited to see BRG at Hyatt and submitted a request for the PH Dubai. Numerous times. It's no secret that Hyatt.com rarely offers the best rates. Fair enough, that's what the BRG is for. I was then faced with the infamous long list of hotels that somehow are classify as membership sites. What normal customer is able to distinguish between a membership site and a non-membership site? Any website requires registration, period. Just to mention the unthinkable in the Hyatt universe, I had SPG successfully match otel.com, galahotels.com, squash.com etc. without ANY hesitation and also within a couple of hours.
After the membership "thing", I stumbled upon ebookers.ie and while I couldn't believe it but the rate was approved. Yet because of my travels and the fact I could only confirm by phone (why?) my response was beyond the 24 hour window. It took the agent nearly 15 minutes to come to that conclusion, then I was told to resubmit everything.
I created new screenshots, indicating the price difference of roughly 15 euros per night. To my big surprise, I got the following response:
Dear Mr. ***,
Thank you for your Best Rate Guarantee claim submission; I appreciate the opportunity to assist you!
I have reviewed your claim and determined that, the rate of 147.86 GBP is within 1% of the rate found on HYatt.com, this reservation is not eligible for our Best Rate Guarantee. If you have reserved a reservation, the booking is still confirmed at the original rates held. Should you like to make any changes or cancellations, please contact our Hyatt Reservations Office at 800 233 1234 (from within the US and Canada).
To view a list of contact numbers available in other countries please visit:
http://www.hyatt.com/hyatt/customer-service/numbers.jsp
Please let us know if we may be of further assistance!
Best Regards,
S***** *******
Thank you for your Best Rate Guarantee claim submission; I appreciate the opportunity to assist you!
I have reviewed your claim and determined that, the rate of 147.86 GBP is within 1% of the rate found on HYatt.com, this reservation is not eligible for our Best Rate Guarantee. If you have reserved a reservation, the booking is still confirmed at the original rates held. Should you like to make any changes or cancellations, please contact our Hyatt Reservations Office at 800 233 1234 (from within the US and Canada).
To view a list of contact numbers available in other countries please visit:
http://www.hyatt.com/hyatt/customer-service/numbers.jsp
Please let us know if we may be of further assistance!
Best Regards,
S***** *******
But okay. Even when I would convert the rate to British Pounds (which makes absolutely no sense) the difference is roughly 4 percent.
So I replied to the email almost 60 hours ago and still no response, which doesn't surprise me since none of my reactions to the rejected claims have ever been responded to.
Hyatt should discontinue this program as long as it imposes arbitrary and ridiculous rules which are used to basically deny every claim at first attempt. There is a huge variety in your chances of success based on the person who handles it. Over 50 pages on this forum with mainly complaints or tricks to get your rate approved and think about all the normal people who don't know about sites like Flyertalk and will just be turned down.
It's not only the wasted time I dislike (I'm even spending more time now to find alternatives by moving away $1000 in pending bookings at Hyatt). It's the fact their BRG destroys an otherwise excellent hotel product. Hospitality is thinking about making someone feel welcome and that starts with the booking process.
I know for sure what the difference is between a hotel... and the Hyatt.
Aug 25, 2014, 6:58 pm
#1067
Join Date: Aug 2014
Location: HK
Programs: SPG Platinum, BW Diamond, TK Elite
Posts: 380
I tried to submit BRG the same way as the GH Singapore for my upcoming stay in Hyatt Regency Osaka, but result is disappointed.
"I have reviewed your claim and determined that, based on the publicly available rates are the same on both websites, this reservation is not eligible for our Best Rate Guarantee."
Hyatt website price = JPY15000, while Hotels.com (AU) have the same price tag but there is a 10% off coupon code which brings it down to JPY13500, I couldn't imagine why they still consider this as "not eligible", maybe I've just submitted one a few days ago and they try to avoid a next one?
"I have reviewed your claim and determined that, based on the publicly available rates are the same on both websites, this reservation is not eligible for our Best Rate Guarantee."
Hyatt website price = JPY15000, while Hotels.com (AU) have the same price tag but there is a 10% off coupon code which brings it down to JPY13500, I couldn't imagine why they still consider this as "not eligible", maybe I've just submitted one a few days ago and they try to avoid a next one?
Aug 25, 2014, 9:40 pm
#1069
Join Date: Jan 2008
Posts: 3,578
Well, I have to disagree. Other than the irritating part about doing it online now, which only has made the process worse, I personally have been 100% successful on the new system, and almost 100% on the old system. In the few cases where they denied them before, I could usually find a replacement site.
Try IHG, where they deny you based on stuff like a 2 hr difference in the cancellation policies, etc. The grass is NOT always greener. The hyatt brg has definitely been made worse by the changes, but to say it is worthless, etc and they never ever honor it is not particularly fair or accurate.
Try IHG, where they deny you based on stuff like a 2 hr difference in the cancellation policies, etc. The grass is NOT always greener. The hyatt brg has definitely been made worse by the changes, but to say it is worthless, etc and they never ever honor it is not particularly fair or accurate.
Aug 25, 2014, 9:55 pm
#1070
Join Date: Jun 2013
Posts: 2,363
Well, I have to disagree. Other than the irritating part about doing it online now, which only has made the process worse, I personally have been 100% successful on the new system, and almost 100% on the old system. In the few cases where they denied them before, I could usually find a replacement site.
Try IHG, where they deny you based on stuff like a 2 hr difference in the cancellation policies, etc. The grass is NOT always greener. The hyatt brg has definitely been made worse by the changes, but to say it is worthless, etc and they never ever honor it is not particularly fair or accurate.
Try IHG, where they deny you based on stuff like a 2 hr difference in the cancellation policies, etc. The grass is NOT always greener. The hyatt brg has definitely been made worse by the changes, but to say it is worthless, etc and they never ever honor it is not particularly fair or accurate.
Aug 26, 2014, 1:19 am
#1071
Join Date: Jun 2002
Location: Amsterdam, The Netherlands
Posts: 88
Well, I have to disagree. Other than the irritating part about doing it online now, which only has made the process worse, I personally have been 100% successful on the new system, and almost 100% on the old system. In the few cases where they denied them before, I could usually find a replacement site.
Try IHG, where they deny you based on stuff like a 2 hr difference in the cancellation policies, etc. The grass is NOT always greener. The hyatt brg has definitely been made worse by the changes, but to say it is worthless, etc and they never ever honor it is not particularly fair or accurate.
Try IHG, where they deny you based on stuff like a 2 hr difference in the cancellation policies, etc. The grass is NOT always greener. The hyatt brg has definitely been made worse by the changes, but to say it is worthless, etc and they never ever honor it is not particularly fair or accurate.
However - as you mentioned - even you now have to resubmit your requests and most likely as a Flyertalk user, you already take the above list into consideration...My point is that such a list shouldn't be necessary. Either Hyatt should publish that list and consistently stick to it or not use it at all. People who submit a BRG claim are looking for the very best rate. Kind of like a game for five star hotel guests, who still pay top end rates anyhow - all of us included. So if you offer a game, keep if fair. As a hotel chain you more than make up compensation claims with regular users who do book their so called "best rate" on hyatt.com - under the impression that guarantee is true.
The grass is not always greener. Shame to hear about IHG. But it definitely SEEMS TO BE greener at Starwood and Marriott, not exactly small hotel chains, offering either 10% off or 2000 award points (SPG) or 25% off (Marriott) with zero preparation. See a better rate, get a better rate. Should be as easy as that.
Aug 26, 2014, 2:57 pm
#1072
Join Date: Jan 2008
Posts: 3,578
I certainly AGREE that Hyatt has at times definitely made things harder than they should be, especially for a 20% discount. IHG I understand because they are giving a free night, so they basically do anything possible to deny you, which just engenders ill will. I don't even bother with IHG anymore as a result, even with the "possibility" of a free night, because its just a scam largely. it has certainly impacted my stays with IHG because if I can get a Hyatt for a good price + 20%, I am WAY more likely to use them (status aside) than I am to use IHG, even if could get a free night to start, because IHG is NOT worth dealing with. Hyatt does NOT want to become like them. I have not used Marriott or SPG but I know people rave about Marriott and how easy they are to deal with and regularly they honor their benefit. This is obviously because they are not giving away the store with their BRG so they are more prone to honor it. This was something that was great about Hyatt in the past as well, because they were pretty easy to deal with because they were not giving away 5000 euro suites for free, so they did not demand a blood sample and retinal scan like IHG.
That being said, I am aware of the issues people have had with Hyatt and I am certainly not saying they are not valid and Hyatt does not need to increase consistency and improve the process and simplify it. Making the online form really has had no benefit to the end user, and only made things worse. You can't argue your case on the phone (which I did a couple of times in the past) and if you don't book ahead of time, you have to call ANYWAY so you just get more work, plus you have to have screenshots and such now and can't get INSTANT responses if you are trying to book or arrange something. I am simply saying that the people who say the entire Hyatt BRG is one big scam and they don't ever honor anything are being highly melodramatic. That being said, I certainly have now, and in the past, adjusted what sites I use at times based on other reports, which is not how it should be, I agree. Especially when several sites seem that they should work and don't have any obvious reason to exclude them.
That being said, I am aware of the issues people have had with Hyatt and I am certainly not saying they are not valid and Hyatt does not need to increase consistency and improve the process and simplify it. Making the online form really has had no benefit to the end user, and only made things worse. You can't argue your case on the phone (which I did a couple of times in the past) and if you don't book ahead of time, you have to call ANYWAY so you just get more work, plus you have to have screenshots and such now and can't get INSTANT responses if you are trying to book or arrange something. I am simply saying that the people who say the entire Hyatt BRG is one big scam and they don't ever honor anything are being highly melodramatic. That being said, I certainly have now, and in the past, adjusted what sites I use at times based on other reports, which is not how it should be, I agree. Especially when several sites seem that they should work and don't have any obvious reason to exclude them.
Aug 26, 2014, 3:45 pm
#1073
Join Date: Oct 2011
Location: BKK
Programs: World of Hyatt Globalist; Marriott Bonvoy LTP; IHG Plat
Posts: 2,233
Goes without saying I'm happy for you getting a near 100% success rate, antonius66, wish I had the same luck However - as you mentioned - even you now have to resubmit your requests and most likely as a Flyertalk user, you already take the above list into consideration...
My point is that such a list shouldn't be necessary. Either Hyatt should publish that list and consistently stick to it or not use it at all. People who submit a BRG claim are looking for the very best rate. Kind of like a game for five star hotel guests, who still pay top end rates anyhow - all of us included. So if you offer a game, keep if fair. As a hotel chain you more than make up compensation claims with regular users who do book their so called "best rate" on hyatt.com - under the impression that guarantee is true.
The grass is not always greener. Shame to hear about IHG. But it definitely SEEMS TO BE greener at Starwood and Marriott, not exactly small hotel chains, offering either 10% off or 2000 award points (SPG) or 25% off (Marriott) with zero preparation. See a better rate, get a better rate. Should be as easy as that.
However - as you mentioned - even you now have to resubmit your requests and most likely as a Flyertalk user, you already take the above list into consideration...My point is that such a list shouldn't be necessary. Either Hyatt should publish that list and consistently stick to it or not use it at all. People who submit a BRG claim are looking for the very best rate. Kind of like a game for five star hotel guests, who still pay top end rates anyhow - all of us included. So if you offer a game, keep if fair. As a hotel chain you more than make up compensation claims with regular users who do book their so called "best rate" on hyatt.com - under the impression that guarantee is true.
The grass is not always greener. Shame to hear about IHG. But it definitely SEEMS TO BE greener at Starwood and Marriott, not exactly small hotel chains, offering either 10% off or 2000 award points (SPG) or 25% off (Marriott) with zero preparation. See a better rate, get a better rate. Should be as easy as that.
Aug 27, 2014, 5:45 pm
#1074
Suspended
Join Date: Aug 2014
Posts: 112
Time for some Hyatt BRG trivia
Aside from the membership site issues, I thought we all might need some clarity as to what rates, cancellation policies... actually qualify for the Hyatt BRG. To that end I emailed a Hyatt expert and posed the following scenarios:
Scenario 1:
Hyatt.com ADV rate: $89
Refundable rate: $99
Hotels.com: ADV rate: $89
Refundable rate:$95
Scenario 2:
Hyatt.com: ADV rate: $89
Refundable rate $99
Hotels.com: ADV rate:$83
Refundable rate: $93
Scenario 3:
Hyatt.com: Non refundable Promotional rate including shopping gift certificates: $85
ADV rate: $89
Refundable rate: $99
Hotels.com : ADV rate: $87
Refundable rate: $89
Scenario 4:
Hyatt.com: Refundable rate: $99 (no adv)
Hotels.com: ADV rate: $89 ( no ref. rate)
I will let y'all argue it out and after enough bickering I will post the official Hyatt BRG answer (hint- some may be a little tricky... they may not qualify at all and some may qualify more than once...). Have fun! You may learn something. As to whether every Hyatt BRG claims specialist will stand by the ruling, well... that was never bound to happen no matter what the question was.
Scenario 1:
Hyatt.com ADV rate: $89
Refundable rate: $99
Hotels.com: ADV rate: $89
Refundable rate:$95
Scenario 2:
Hyatt.com: ADV rate: $89
Refundable rate $99
Hotels.com: ADV rate:$83
Refundable rate: $93
Scenario 3:
Hyatt.com: Non refundable Promotional rate including shopping gift certificates: $85
ADV rate: $89
Refundable rate: $99
Hotels.com : ADV rate: $87
Refundable rate: $89
Scenario 4:
Hyatt.com: Refundable rate: $99 (no adv)
Hotels.com: ADV rate: $89 ( no ref. rate)
I will let y'all argue it out and after enough bickering I will post the official Hyatt BRG answer (hint- some may be a little tricky... they may not qualify at all and some may qualify more than once...). Have fun! You may learn something. As to whether every Hyatt BRG claims specialist will stand by the ruling, well... that was never bound to happen no matter what the question was.
Aug 27, 2014, 7:22 pm
#1075
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,784
Welcome to FlyerTalk.
Unfortunately, I think the answers from Hyatt to your scenarios will be about as useless as replying to their forum emails. If there's one thing we've come to expect with the Hyatt BRG, it's very much YMMV.
Unfortunately, I think the answers from Hyatt to your scenarios will be about as useless as replying to their forum emails. If there's one thing we've come to expect with the Hyatt BRG, it's very much YMMV.
Aug 27, 2014, 8:50 pm
#1076
Suspended
Join Date: Jan 2003
Posts: 8,720
I have had an amoma.com claim approved, however, I had booked a King bed and the Hyatt BRG analyst is approving the claim for 2 double beds as the room I compared it to was a Double Standard and the employee believes that refers to a room with 2 beds.
I did a Google search and sent some links back indicating that a room with 2 beds is often referred to as a Twin room and as that was a separate room type presented on Amoma.com, that the claim should be approved for the King bed room that I originally had requested, as a Double Standard in this situation obviously refers to a room with 1 bed -- either a King or Queen.
Now awaiting further reply from Hyatt BRG Dep't...................
I did a Google search and sent some links back indicating that a room with 2 beds is often referred to as a Twin room and as that was a separate room type presented on Amoma.com, that the claim should be approved for the King bed room that I originally had requested, as a Double Standard in this situation obviously refers to a room with 1 bed -- either a King or Queen.
Now awaiting further reply from Hyatt BRG Dep't...................
Aug 28, 2014, 3:10 am
#1077
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,047
I have had an amoma.com claim approved, however, I had booked a King bed and the Hyatt BRG analyst is approving the claim for 2 double beds as the room I compared it to was a Double Standard and the employee believes that refers to a room with 2 beds.
I did a Google search and sent some links back indicating that a room with 2 beds is often referred to as a Twin room and as that was a separate room type presented on Amoma.com, that the claim should be approved for the King bed room that I originally had requested, as a Double Standard in this situation obviously refers to a room with 1 bed -- either a King or Queen.
Now awaiting further reply from Hyatt BRG Dep't...................
I did a Google search and sent some links back indicating that a room with 2 beds is often referred to as a Twin room and as that was a separate room type presented on Amoma.com, that the claim should be approved for the King bed room that I originally had requested, as a Double Standard in this situation obviously refers to a room with 1 bed -- either a King or Queen.
Now awaiting further reply from Hyatt BRG Dep't...................
Hyatt aren't as bad (yet?) as IHG and others who will deny claims precisely due to the ambiguity in room type. I wouldn't want to give anybody at Hyatt ideas...
Aug 28, 2014, 5:41 am
#1078
Suspended
Join Date: Jan 2003
Posts: 8,720
Personally I would just accept whatever you get from the BRG desk and deal with your room preference at the hotel.
Hyatt aren't as bad (yet?) as IHG and others who will deny claims precisely due to the ambiguity in room type. I wouldn't want to give anybody at Hyatt ideas...
Hyatt aren't as bad (yet?) as IHG and others who will deny claims precisely due to the ambiguity in room type. I wouldn't want to give anybody at Hyatt ideas...
Aug 30, 2014, 2:41 am
#1079
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,047
I just had a BRG claim for hoteltravel.com denied.
I was trying a dummy booking and I can't see anywhere that this is a membership site. (although it might of course be one of those that automatically register you as a member post booking) Has anybody had recent success with hoteltravel.com?
So annoying when you can easily find a number of competing websites cheaper than Hyatt.com, but you can't get one that qualifies...
I was trying a dummy booking and I can't see anywhere that this is a membership site. (although it might of course be one of those that automatically register you as a member post booking) Has anybody had recent success with hoteltravel.com?
So annoying when you can easily find a number of competing websites cheaper than Hyatt.com, but you can't get one that qualifies...
Sep 2, 2014, 2:04 am
#1080
Join Date: Jul 2000
Location: Sydney
Posts: 5,769
I had quite a bit of success with Singapore and Bangkok last year when you could call in and give them the details.
I sent one in a few days ago relating to the Hyatt HK
the rate for www.elvoline.com. you can book these hotels without logging in but of course they do need your name and address to book it
this is what I got back.
Thank you for your Best Rate Guarantee claim submission; I appreciate the opportunity to assist you!
I have reviewed your claim and determined that, based on membership requirement, this reservation is not eligible for our Best Rate Guarantee. If you have reserved a reservation, the booking is still confirmed at the original rates held. Should you like to make any changes or cancellations, please contact our Hyatt Reservations Office at 800 233 1234 (from within the US and Canada).
To view a list of contact numbers available in other countries please visit:
http://www.hyatt.com/hyatt/customer-service/numbers.jsp
Please let us know if we may be of further assistance!
Looks like they didn't even try to book it just decided to give the same old replies.
I sent one in a few days ago relating to the Hyatt HK
the rate for www.elvoline.com. you can book these hotels without logging in but of course they do need your name and address to book it
this is what I got back.
Thank you for your Best Rate Guarantee claim submission; I appreciate the opportunity to assist you!
I have reviewed your claim and determined that, based on membership requirement, this reservation is not eligible for our Best Rate Guarantee. If you have reserved a reservation, the booking is still confirmed at the original rates held. Should you like to make any changes or cancellations, please contact our Hyatt Reservations Office at 800 233 1234 (from within the US and Canada).
To view a list of contact numbers available in other countries please visit:
http://www.hyatt.com/hyatt/customer-service/numbers.jsp
Please let us know if we may be of further assistance!
Looks like they didn't even try to book it just decided to give the same old replies.