Aug 13, 2015, 4:40 pm
Last edit by: switchyj
Few handy links:
E-concierge website (also includes spa, activities & add-ons prices).
https://loscabosziva.hyatte-concierge.com/
Playa resort website (often has different offers/promotions that are not mentioned on Hyatt website + more details about the hotel rooms, amenities & activities)
http://www.playaresorts.com/Hyatt-Ziva-Los-Cabos
Hotel official website
http://loscabos.ziva.hyatt.com/en/hotel/home.html
Facebook page (they post every other day on it)
https://www.facebook.com/HyattZivaLosCabos
Tripadvisor page
http://www.tripadvisor.com/Hotel_Review-g152516-d469312
E-concierge website (also includes spa, activities & add-ons prices).
https://loscabosziva.hyatte-concierge.com/
Playa resort website (often has different offers/promotions that are not mentioned on Hyatt website + more details about the hotel rooms, amenities & activities)
http://www.playaresorts.com/Hyatt-Ziva-Los-Cabos
Hotel official website
http://loscabos.ziva.hyatt.com/en/hotel/home.html
Facebook page (they post every other day on it)
https://www.facebook.com/HyattZivaLosCabos
Tripadvisor page
http://www.tripadvisor.com/Hotel_Review-g152516-d469312
Hyatt Ziva Los Cabos REVIEW-MASTER THREAD
Nov 1, 2013, 11:53 am
#16
Formerly known as iahsumr
Join Date: Jan 2011
Posts: 520
Nov 1, 2013, 12:24 pm
#17
Join Date: May 2013
Posts: 189
Children 0 to 2 years stay at no additional charge.
Children 3 to 12 years pricing changes based on seasonal fluctuations.
Guests 13 years and older are considered Adults and charged accordingly.
Nov 1, 2013, 12:27 pm
#18
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
At the Hyatt Ziva Los Cabos, due to the hotel being all inclusive, children 13 and up are considered an "extra person" as an adult and children 2-12 are considered has an "extra person" towards the occupancy of the room and charges fluctuate between an "extra person" child or adult.
Warm regards,
Drew D.-Guest Relations Associate
Nov 1, 2013, 12:32 pm
#19
Original Poster
Join Date: Jan 2006
Location: FAT
Programs: AA mm, Hilton Dime, Hyatt Xpl.& PC Plat, Miracle Fruit-su club
Posts: 1,694
Still a bit confusing as far as points redemptions. Would the base rate of 20,000 points cover 2 adults and 2 children (aged 2- 13) in a room with 2 beds (max occupancy for the room is 4)?
Last edited by jumpdogjump; Nov 1, 2013 at 12:59 pm
Nov 1, 2013, 12:41 pm
#20
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,909
Hello azepine00!
At the Hyatt Ziva Los Cabos, due to the hotel being all inclusive, children 13 and up are considered an "extra person" as an adult and children 2-12 are considered has an "extra person" towards the occupancy of the room and charges fluctuate between an "extra person" child or adult.
Warm regards,
Drew D.-Guest Relations Associate
At the Hyatt Ziva Los Cabos, due to the hotel being all inclusive, children 13 and up are considered an "extra person" as an adult and children 2-12 are considered has an "extra person" towards the occupancy of the room and charges fluctuate between an "extra person" child or adult.
Warm regards,
Drew D.-Guest Relations Associate
to be more specific - i have 3 yo twins - do i need 2x10k extra? (seems nonsensical - i can book a second room for that!)
Nov 1, 2013, 2:30 pm
#22
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,909
I see no reason to take my family there under those conditions.
Also what would be diamond benefits there given that everything is included to begin with?
Nov 1, 2013, 2:42 pm
#23
Formerly known as iahsumr
Join Date: Jan 2011
Posts: 520
Separate question for children 3-12 who don't necessarily increase the rate on cash, but are treated the same as an adult on an award?
Nov 1, 2013, 3:25 pm
#24
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
Thanks - as i said this seems rather irrational - how can anyone equate a toddler to an adult for the purpose of all inclusive (incl alcohol!) consumption???
I see no reason to take my family there under those conditions.
Also what would be diamond benefits there given that everything is included to begin with?
I see no reason to take my family there under those conditions.
Also what would be diamond benefits there given that everything is included to begin with?
We have just be updated on our Diamond Amenity for All-Inclusive Hotels.
*Choice of a Food and Beverage amenity or 1,000 bonus points, if the hotel does not post 1,000 bonus points on stay 1,500 bonus will be offered.
At this time the Brand and Operations teams are still establishing standard for food and beverage offerings with Diamond status. I do apologize for the lack of information we have on at this time regarding Diamond benefits at our new all-inclusive hotels. More information to come.
Safe Travels,
Drew D.-Guest Relations Associate
Nov 1, 2013, 3:28 pm
#25
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
I'm also confused, are you saying that on cash reservations children 0-2 are essentially free, but when on points you would owe 10,000 more points per night for children in this age group?
Separate question for children 3-12 who don't necessarily increase the rate on cash, but are treated the same as an adult on an award?
Separate question for children 3-12 who don't necessarily increase the rate on cash, but are treated the same as an adult on an award?
Sorry for the confusion but yes, children ages 0-2 are not charged as an "extra person" cash rate or points rate. Children 3-12 increase the rate on cash and are an additional 10,000 points as an "extra person" fee, when using Gold Passport points.
Warm regards,
Drew D.-Guest Relations Associate
Nov 1, 2013, 3:29 pm
#26
Join Date: Sep 2008
Location: San Diego, CA
Programs: United 1K 1MM; Alaska MVP100K; WOH Globalist; Bonvoy LT Platinum; HH Gold
Posts: 193
Hello azepine00,
At this time the Brand and Operations teams are still establishing standard for food and beverage offerings with Diamond status. I do apologize for the lack of information we have on at this time regarding Diamond benefits at our new all-inclusive hotels. More information to come.
Safe Travels,
Drew D.-Guest Relations Associate
At this time the Brand and Operations teams are still establishing standard for food and beverage offerings with Diamond status. I do apologize for the lack of information we have on at this time regarding Diamond benefits at our new all-inclusive hotels. More information to come.
Safe Travels,
Drew D.-Guest Relations Associate
Nov 1, 2013, 3:38 pm
#27
Formerly known as iahsumr
Join Date: Jan 2011
Posts: 520
Hello Mommy Points,
Sorry for the confusion but yes, children ages 0-2 are not charged as an "extra person" cash rate or points rate. Children 3-12 increase the rate on cash and are an additional 10,000 points as an "extra person" fee, when using Gold Passport points.
Warm regards,
Drew D.-Guest Relations Associate
Sorry for the confusion but yes, children ages 0-2 are not charged as an "extra person" cash rate or points rate. Children 3-12 increase the rate on cash and are an additional 10,000 points as an "extra person" fee, when using Gold Passport points.
Warm regards,
Drew D.-Guest Relations Associate
As it stands, a family of four with kids over 2 might as well just book two rooms on points rather than all stay in one room since it will cost the same amount.
Nov 1, 2013, 3:42 pm
#28
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
Appreciate the clarification, and am glad to hear that kids in the 0-2 range aren't charged extra. I would also like to provide feedback, for what it's worth, that it is a disappointment that children as young as 3 will be charged the same as an extra adult when they won't eat near as much, won't drink alcohol, and won't be able to participate in all activities. I would love to see at least a reduced extra charge of something like 5k points per night for kids 3-13 or 3-16.
As it stands, a family of four with kids over 2 might as well just book two rooms on points rather than all stay in one room since it will cost the same amount.
As it stands, a family of four with kids over 2 might as well just book two rooms on points rather than all stay in one room since it will cost the same amount.
I understand your frustration and I am more than happy to forward your suggestions to our executive management team for review. Thank you, we really appreciate your feedback.
Safe Travels,
Drew D.- Guest Relations Associate
Nov 1, 2013, 3:42 pm
#29
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
What an unprofessional way to set redemptions..... Did nobody take the time to think this through and is everything made up in these last few days?
Same number of points for singe and double, but an extra charge for additional adults? Why not simply have a room rate that fits current categories and charge additional points (or money) per person...
Extra for children? As already pointed out, it can be cheaper to get an extra room, or simply pay, etc....
Nothing substantial for Diamonds except the amenity.... Really?
Same number of points for singe and double, but an extra charge for additional adults? Why not simply have a room rate that fits current categories and charge additional points (or money) per person...
Extra for children? As already pointed out, it can be cheaper to get an extra room, or simply pay, etc....
Nothing substantial for Diamonds except the amenity.... Really?
Nov 1, 2013, 3:54 pm
#30
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
What an unprofessional way to set redemptions..... Did nobody take the time to think this through and is everything made up in these last few days?
Same number of points for singe and double, but an extra charge for additional adults? Why not simply have a room rate that fits current categories and charge additional points (or money) per person...
Extra for children? As already pointed out, it can be cheaper to get an extra room, or simply pay, etc....
Nothing substantial for Diamonds except the amenity.... Really?
Same number of points for singe and double, but an extra charge for additional adults? Why not simply have a room rate that fits current categories and charge additional points (or money) per person...
Extra for children? As already pointed out, it can be cheaper to get an extra room, or simply pay, etc....
Nothing substantial for Diamonds except the amenity.... Really?
At this time, our brand and operations management is still in the works of determining Gold Passport Tier Benefits other than the Diamond amenity bonus. As soon as we receive more information we will be sure to get the word out. We appreciate your patience.
Warm regards,
Drew D.-Guest Relations Associate