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Old Jun 30, 12, 3:06 pm   #1
 
Join Date: Jan 2009
Location: AUS
Programs: HH Gold, GP Diamond, ICH Plat, SPG Gold, WN A List, National Exec
Posts: 224
Double Dip with Current Southwest Promotion

Is it just me or do you guys normally have to call in for your Diamond Bonus Points amenity when they run an Airline promotion?

So far all of my stays I've given my Southwest rewards number at the front desk and asked for airlines miles and the Diamond points amenity. Every time the southwest points post but not Diamond Amenity.

So I have to call in to GP service, since I have to call in for the points they give me a 50% bonus so 1500 points for a Regency stay and 750 for a Hyatt Place trip.

I don't mind calling in for the bonus points but was wondering if this is normal?
bradj is offline   Reply With Quote
Old Jun 30, 12, 8:32 pm   #2
 
Join Date: Jul 2007
Location: stuck at home now.
Programs: status-less.
Posts: 483
If my stay is at HP or HH (formerly HSS), have to call/email 100% of the time.

If my stay is at HR, have to call/email 75% of the time.

I consider it the "secret G bonus"....ssssh, don't tell!
jtaft is offline   Reply With Quote
Old Jul 2, 12, 12:42 pm   #3
 
Join Date: Feb 2007
Location: SJC
Programs: WN CP, DL PLT, Hyatt DD, PC PLT, GC PLT, Hertz PC
Posts: 289
100% failure to post for me too. I have to call after every trip. I have this Saturday ritual of calling GP customer service. Since I travel almost week, this is like a weekly thing. While I appreciate the 50% more points for failing to post, but it's not worth it! I spend most of the week away from home and the last thing I want is to have to call GP to have this corrected on a Saturday. If I don't call weekly, then it's very hard to keep track for the reps... Ever try to have a CSR look too far back into the past?

Of all the travel related companies I deal with, airlines, hotels, cars, etc, Hyatt is the only one I have to all consistently. It's a shame! Hyatt's IT people sucks big time! If it was other companies, they would have been fired a long time ago for letting an issue like this to linger for 6 or 7 years or longer.
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