Can Reservation for Standard Room be converted into Free Night Award?
Apr 3, 2012, 10:05 pm
#1
Original Poster
Join Date: Jan 2002
Posts: 197
Can Reservation for Standard Room be converted into Free Night Award?
I just signed up for the Hyatt credit card and was planning to use the 2 free nights for an upcoming stay. Of course, 2 days after I applied for the card the hotel sold out of the standard/award room type!!!
However, I have an existing paid reservation for the standard room type. Do you think Hyatt would convert it to a free night for me? Or should I try my luck canceling the reservation and hope it goes back into inventory so I can book it as a free night award?
Any advice would be greatly appreciated!
However, I have an existing paid reservation for the standard room type. Do you think Hyatt would convert it to a free night for me? Or should I try my luck canceling the reservation and hope it goes back into inventory so I can book it as a free night award?
Any advice would be greatly appreciated!
Apr 4, 2012, 7:05 am
#2
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
I just signed up for the Hyatt credit card and was planning to use the 2 free nights for an upcoming stay. Of course, 2 days after I applied for the card the hotel sold out of the standard/award room type!!!
However, I have an existing paid reservation for the standard room type. Do you think Hyatt would convert it to a free night for me? Or should I try my luck canceling the reservation and hope it goes back into inventory so I can book it as a free night award?
Any advice would be greatly appreciated!
However, I have an existing paid reservation for the standard room type. Do you think Hyatt would convert it to a free night for me? Or should I try my luck canceling the reservation and hope it goes back into inventory so I can book it as a free night award?
Any advice would be greatly appreciated!
Hi Ringside,
Can you please PM your reservation details to us? We'll be happy to look into this.
Sincerely,
Nick B.
Apr 4, 2012, 7:58 am
#3
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
I just signed up for the Hyatt credit card and was planning to use the 2 free nights for an upcoming stay. Of course, 2 days after I applied for the card the hotel sold out of the standard/award room type!!!
However, I have an existing paid reservation for the standard room type. Do you think Hyatt would convert it to a free night for me? Or should I try my luck canceling the reservation and hope it goes back into inventory so I can book it as a free night award?
Any advice would be greatly appreciated!
However, I have an existing paid reservation for the standard room type. Do you think Hyatt would convert it to a free night for me? Or should I try my luck canceling the reservation and hope it goes back into inventory so I can book it as a free night award?
Any advice would be greatly appreciated!
Apr 6, 2012, 8:22 am
#4
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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Posts: 100,413
Generally no conversion of a revenue reservation into an award night is not possible. Canceling the revenue reservation doesn't necessarily mean that the "base room" category (that you booked) would go back into inventory as the "base room" category - it depends on the overall inventory of the property.
Apr 6, 2012, 8:31 am
#5
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
Yes, physical inventory is "fixed" but hotels oversell just like airlines do counting on no-shows. If a property is close to "full", they may be willing to sell higher category rooms to increase revenue much like airlines might be willing to sell a full Y but not cheaper fare buckets and someone cancelling the cheaper fare bucket doesn't put that fare bucket "seat" back into inventory.