Waikiki Beach Marriott Resort & Spa Honolulu - $45/night
Feb 4, 2016, 7:53 am
#32
Join Date: Oct 2006
Programs: UA, bmi, AA, CO, DL, B6, AMEX, Hertz, Most Hotels
Posts: 3,002
and the end is here
Dear bk3day,
We are contacting you in regards to your booking number xxxxxx for the hotel Waikiki Beach Marriott at Honolulu, from
We have been notified by our supplier that there has been a price error on this hotel.
As such our supplier cancelled your booking.
On the 3rd of February we will process the refund of 120,5 USD corresponding to the total amount paid.
We would like to apologize for this unfortunate situation.
Should you have any questions or need more details do not hesitate to contact us by email at [email protected], or by phone at +1 92 92 770 700.
We are contacting you in regards to your booking number xxxxxx for the hotel Waikiki Beach Marriott at Honolulu, from
We have been notified by our supplier that there has been a price error on this hotel.
As such our supplier cancelled your booking.
On the 3rd of February we will process the refund of 120,5 USD corresponding to the total amount paid.
We would like to apologize for this unfortunate situation.
Should you have any questions or need more details do not hesitate to contact us by email at [email protected], or by phone at +1 92 92 770 700.
Feb 4, 2016, 8:52 am
#35
Join Date: Jun 2005
Location: YVR
Programs: JGC
Posts: 209
Dear bk3day,
We are contacting you in regards to your booking number xxxxxx for the hotel Waikiki Beach Marriott at Honolulu, from
We have been notified by our supplier that there has been a price error on this hotel.
As such our supplier cancelled your booking.
On the 3rd of February we will process the refund of 120,5 USD corresponding to the total amount paid.
We would like to apologize for this unfortunate situation.
Should you have any questions or need more details do not hesitate to contact us by email at [email protected], or by phone at +1 92 92 770 700.
We are contacting you in regards to your booking number xxxxxx for the hotel Waikiki Beach Marriott at Honolulu, from
We have been notified by our supplier that there has been a price error on this hotel.
As such our supplier cancelled your booking.
On the 3rd of February we will process the refund of 120,5 USD corresponding to the total amount paid.
We would like to apologize for this unfortunate situation.
Should you have any questions or need more details do not hesitate to contact us by email at [email protected], or by phone at +1 92 92 770 700.
Feb 4, 2016, 11:01 pm
#37
Join Date: Apr 2004
Location: SNA and BNA depending on work and time of year
Programs: UA Silver/ AA EXP/Hyatt Globalist/Marriott Lifetime Titanium/Hilton Diamond
Posts: 2,189
No surprise that this hotel refused to honor the reservations. This is a hotel that actively patrols third party sites to try and limit the number of LNF possibilities. They think way more highly of themselves than they should. I predict things will get even worse when Sheraton comes into the fold since loyal platinum guests will likely prefer it over the Marriott.
Feb 5, 2016, 8:23 am
#38
Join Date: Oct 2000
Programs: UA Gold 1MM, Marriott Ambassador/Lifetime Titanium, Accor Silver, Club Carlson Gold, BW Diamond
Posts: 2,432
Does the hotel have anything to do with this rate not being honored? I don't think so.
As I understand it, the OTA would be paying the hotel whatever amount they have agreed to. So, the OTA would be getting underpaid, hence they are not honoring the deal.
The mention of a "supplier" in one cancellation email above is either referring to a middleman or is just a misleading statement from the OTA.
Has anyone got a better understanding of this? Thanks.
As I understand it, the OTA would be paying the hotel whatever amount they have agreed to. So, the OTA would be getting underpaid, hence they are not honoring the deal.
The mention of a "supplier" in one cancellation email above is either referring to a middleman or is just a misleading statement from the OTA.
Has anyone got a better understanding of this? Thanks.
Feb 5, 2016, 6:29 pm
#39
Join Date: Oct 2009
Posts: 801
It's down to the supplier first and then its down to the OTA you booked with.
I booked shortly before the main news came out both here and on EHD.
However my booking has been ''down graded'' to an Ocean view plus room inc ABF but I'm happy with that, after all it's only a room and it's only an ocean view the likes of which I have seen quite a few times before! The OTA I booked through (not on the bad list here) has asked me very politely whether I wish to accept.
I'm guessing some OTA's have more clout or are more customer focused than others. I only paid a 10% deposit and I've got some form of honorability....go figure??
I booked shortly before the main news came out both here and on EHD.
However my booking has been ''down graded'' to an Ocean view plus room inc ABF but I'm happy with that, after all it's only a room and it's only an ocean view the likes of which I have seen quite a few times before! The OTA I booked through (not on the bad list here) has asked me very politely whether I wish to accept.
I'm guessing some OTA's have more clout or are more customer focused than others. I only paid a 10% deposit and I've got some form of honorability....go figure??
Feb 11, 2016, 9:40 pm
#41
Join Date: Jan 2015
Location: Central Europe
Programs: DL GM, TK Elite+, ITA Executive, HHonors Diamond, Marriott Silver, Accor Plat
Posts: 196
Did book this end of January (found it by accident in a metasearch) for a two week stay in May. I did not yet get a cancellation, but still hold a "confirmed" prepaid reservation which is refundable. Due to the ridiculous T&C of this particular OTA, that doesnt mean much though. They only guarantee a "full refund" in case the "hotel doesnt allow me to use the reservation"; they "will not be responsible for finding alternative accommodation".
I did request them to reconfirm the reservation - all i get so far is some "we want to keep your business" mails asking me to "wait for another couple of days"...pretty annoying. Guess it'd be silly to book flights at all.
I did request them to reconfirm the reservation - all i get so far is some "we want to keep your business" mails asking me to "wait for another couple of days"...pretty annoying. Guess it'd be silly to book flights at all.
Feb 12, 2016, 5:43 am
#42
Join Date: Nov 2005
Location: SEA
Programs: HH Silver
Posts: 2,400
Does the hotel have anything to do with this rate not being honored? I don't think so.
As I understand it, the OTA would be paying the hotel whatever amount they have agreed to. So, the OTA would be getting underpaid, hence they are not honoring the deal.
The mention of a "supplier" in one cancellation email above is either referring to a middleman or is just a misleading statement from the OTA.
Has anyone got a better understanding of this? Thanks.
As I understand it, the OTA would be paying the hotel whatever amount they have agreed to. So, the OTA would be getting underpaid, hence they are not honoring the deal.
The mention of a "supplier" in one cancellation email above is either referring to a middleman or is just a misleading statement from the OTA.
Has anyone got a better understanding of this? Thanks.
Last edited by tatterdema; Feb 12, 2016 at 5:49 am