#1
Adam Burke , Aug 9, 2001 3:36 pm
Jan 5, 2009Hello all. First of all, thank you again for giving us the opportunity to participate in this forum. We continue to find FlyerTalk an extremely useful resource in establishing an ongoing dialogue with our members, and in helping us to identify areas in need of improvement. As I've frequently said, our Service Center team in Dallas deserves all the credit for quickly and effectively addressing the concerns raised in this forum.
While we certainly continue to monitor the boards here at the corporate office, we realized that the vast majority of issues raised on FlyerTalk have been ones that are directly addressed by the Service Center. So, to expedite how your inquiries are processed, we've established a DEDICATED E-MAIL ADDRESS for FlyerTalkers. This e-mail address goes directly to the Service Center in Dallas, and will be monitored daily to ensure that your requests are handled in the most efficient manner possible.
The e-mail address is "[email protected]" and is available for your immediate use.
Many thanks for the continuing opportunity to address any questions or concerns you may have, and for your continued business!
Best regards,
Adam Burke
Vice President, Marketing -- North America
Hilton HHonors Worldwide
While we certainly continue to monitor the boards here at the corporate office, we realized that the vast majority of issues raised on FlyerTalk have been ones that are directly addressed by the Service Center. So, to expedite how your inquiries are processed, we've established a DEDICATED E-MAIL ADDRESS for FlyerTalkers. This e-mail address goes directly to the Service Center in Dallas, and will be monitored daily to ensure that your requests are handled in the most efficient manner possible.
The e-mail address is "[email protected]" and is available for your immediate use.
Many thanks for the continuing opportunity to address any questions or concerns you may have, and for your continued business!
Best regards,
Adam Burke
Vice President, Marketing -- North America
Hilton HHonors Worldwide
#5
Andrew Yiu , Aug 9, 2001 4:00 pm
Company Representative - Air Canada
Many thanks for this Adam!! Have you also considered having someone on the board full time like Starwood Lurker on the Starwood forum?
#6
ADAM --
Wow! Thanks so much! What a wonderful thing for us FT folks, but even better for ya'll at HHonors.
You might even want to consider some sort of regular "focus group" type gatherings for discussions from FT HHonors members. We could of course give very honest opinions and great suggestions.
Wow! Thanks so much! What a wonderful thing for us FT folks, but even better for ya'll at HHonors.
You might even want to consider some sort of regular "focus group" type gatherings for discussions from FT HHonors members. We could of course give very honest opinions and great suggestions.
#9
Mahalo plenty, Mr. Burke. It's gratifying to know that there's a direct channel open to deal with issues and concerns.
One observation, though...I've learned a lot from threads here that began with a problem and worked their way toward some solution or workaround. So I hope that this email option won't reduce the amount of good and valuable information that appears here in the future.
One observation, though...I've learned a lot from threads here that began with a problem and worked their way toward some solution or workaround. So I hope that this email option won't reduce the amount of good and valuable information that appears here in the future.
#11
BlondeBomber , Aug 9, 2001 5:17 pm
Original Member
Thanks Adam. Flyertalk is the reason I started staying at Hiltons again.
After a bad experience at the Palms Springs Hilton in the 80s, I avoided Hiltons until I started reading this forum this year.
I have now enjoyed many stays in 2001 and have been quite impressed overall with the service, room quality and overall value for money paid.
After a bad experience at the Palms Springs Hilton in the 80s, I avoided Hiltons until I started reading this forum this year.
I have now enjoyed many stays in 2001 and have been quite impressed overall with the service, room quality and overall value for money paid.
#13
irelandsnow , Aug 9, 2001 5:43 pm
we too, THANK YOU!
#15
Thanks Mr Adam Burke and Hilton for personal touch support given to we all FlyerTalkers, and not forgotten, please relay my personal thanks to Ms Kristy Hall, and Ms Stacy Strickland for their astounding support, and of course you too Mr Adam.