Nov 13, 2016, 3:52 am
Last edit by: ashkale
Here is what we know as per post# 42.
• Points Only AND Points & Cash stays eligible for this if the Cash portion is paid with a Visa? Yes - just make sure the stay is booked through the app and that you're registered for the promotion. For Points Only stays charging incidentals to a Visa card will trigger the bonus points.
• What if there are multiple forms of tender (i.e. a Visa credit card and a Hilton gift card)? If the stay comes through with a Visa payment, you will receive the bonus.
• What about a special rate, like AAA? AAA is an eligible rate which means the rate will award promotional credit if you meet all of the other criteria (registered, booked via mobile app, paid with Visa).
• If a stay was booked prior to the promotion being announced, will it still be eligible as long as it was booked through the app and a Visa is used to pay for the stay upon check out? A stay booked through the app prior to the campaign that is completed during the campaign is eligible as long as the you're registered for the promotion before check-out.
• Is the UK version of the Hilton Visa card eligible?/Is a non-Hilton HHonors Visa card eligible? Yes, all Visa cards worldwide are eligible for the offer.
• Is this offer limited to one stay? No, as long as you're meeting all the conditions of the promotional offer (registered, booked through the app, paid with a Visa) this is an unlimited offer for any eligible stay through January 2017.
• Points Only AND Points & Cash stays eligible for this if the Cash portion is paid with a Visa? Yes - just make sure the stay is booked through the app and that you're registered for the promotion. For Points Only stays charging incidentals to a Visa card will trigger the bonus points.
• What if there are multiple forms of tender (i.e. a Visa credit card and a Hilton gift card)? If the stay comes through with a Visa payment, you will receive the bonus.
• What about a special rate, like AAA? AAA is an eligible rate which means the rate will award promotional credit if you meet all of the other criteria (registered, booked via mobile app, paid with Visa).
• If a stay was booked prior to the promotion being announced, will it still be eligible as long as it was booked through the app and a Visa is used to pay for the stay upon check out? A stay booked through the app prior to the campaign that is completed during the campaign is eligible as long as the you're registered for the promotion before check-out.
• Is the UK version of the Hilton Visa card eligible?/Is a non-Hilton HHonors Visa card eligible? Yes, all Visa cards worldwide are eligible for the offer.
• Is this offer limited to one stay? No, as long as you're meeting all the conditions of the promotional offer (registered, booked through the app, paid with a Visa) this is an unlimited offer for any eligible stay through January 2017.
Earn an Extra 5,000 Bonus Points on All Eligible Stays with Hilton Honors and Visa
Jan 20, 2017, 10:49 am
#407
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Just noticed that the reprint of receipt is not in Hilton letterhead.
At least the stay is posted with the booked thru App bonus and all other bonus items except the Visa bonus. The non-letterhead receipt did show advanced payment with Visa.
It is just very frustrating for the customers who have to make sure all the points posted correctly.
Jan 20, 2017, 3:17 pm
#408
Join Date: Jul 2015
Posts: 124
Stayed at Waldorf Berlin 1 night tottal cost 147€.
Prepayed using Visa.
Im gold.
BTW...can this "i got 5000 extra points" and "i did not" have anything to do with if you use the Apple/Android app.
I used iPhone for the booking.
On the check out bill it said i will earn 4700...something points for the stay. So this time (my first) the points on the bill was way off.
This is what i got and it seem correct.
---
VISA HONORS APP 5000 POINTS OFFER
0 5000 0
Base Points
1377 0 0
2016 HH3 DOUBLE POINTS OFFER
0 1377 0
2016 HH3 MOBILE APP OFFER
0 1377 0
MYWAY PREFERENCES BONUS OPTION
0 1000 0
50% BONUS ON BASE POINTS
0 688 0
GOLD VIP BONUS - 25% 2017
0 344 0
Tottal : Waldorf Astoria Berlin
11163 poins
Prepayed using Visa.
Im gold.
BTW...can this "i got 5000 extra points" and "i did not" have anything to do with if you use the Apple/Android app.
I used iPhone for the booking.
On the check out bill it said i will earn 4700...something points for the stay. So this time (my first) the points on the bill was way off.
This is what i got and it seem correct.
---
VISA HONORS APP 5000 POINTS OFFER
0 5000 0
Base Points
1377 0 0
2016 HH3 DOUBLE POINTS OFFER
0 1377 0
2016 HH3 MOBILE APP OFFER
0 1377 0
MYWAY PREFERENCES BONUS OPTION
0 1000 0
50% BONUS ON BASE POINTS
0 688 0
GOLD VIP BONUS - 25% 2017
0 344 0
Tottal : Waldorf Astoria Berlin
11163 poins
Jan 20, 2017, 7:17 pm
#410
Join Date: Nov 2003
Location: CGK/KOA
Programs: AA ExPlat HH Diamond
Posts: 1,683
Does anyone know why some post and some don't?
Jan 20, 2017, 7:51 pm
#411
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
I beat you all. Not only did I not receive 5K pts, nor the 3x bonus.... but I didn't even get base points. 
Big fat goose egg for a prepay reservation.
Big fat goose egg for a prepay reservation.
Jan 21, 2017, 7:19 am
#412
Join Date: Jan 2000
Location: Baltimore/Washington, USA
Programs: AA LT Platinum, Hilton LT Diamond, Marriott Titanium
Posts: 3,076
They said prove it. Unfortunately I could not because the confirmation emails do not state how you booked them.
Now I take screen shots on my iPhone of the confirmation page so I have proof.
C'mon Hilton, this back & forth is terrible, especially when you know your IT systems are flawed (ala the Hilton AMEX COBRAND 500 point online booking bonus only posting automatically a fraction of the time).
I find myself having to call for retro credit about 50% of the time. The DD reps are great, but when a member services coordinator comes back and says in a letter you are wrong. Well that is just insulting.
Jan 21, 2017, 11:12 am
#414
Join Date: Mar 2007
Location: Cheshire
Programs: HH Diamond, IHG Diamond Am Elite, Best Western Gold, Marriott Bonvoy Gold, Radisson Rewards Gold
Posts: 1,712
Indeed it is. And to make it worse, I had to open a case with the DD. And then they said I did not book on the app when I know I did.
They said prove it. Unfortunately I could not because the confirmation emails do not state how you booked them.
Now I take screen shots on my iPhone of the confirmation page so I have proof.
C'mon Hilton, this back & forth is terrible, especially when you know your IT systems are flawed (ala the Hilton AMEX COBRAND 500 point online booking bonus only posting automatically a fraction of the time).
I find myself having to call for retro credit about 50% of the time. The DD reps are great, but when a member services coordinator comes back and says in a letter you are wrong. Well that is just insulting.
They said prove it. Unfortunately I could not because the confirmation emails do not state how you booked them.
Now I take screen shots on my iPhone of the confirmation page so I have proof.
C'mon Hilton, this back & forth is terrible, especially when you know your IT systems are flawed (ala the Hilton AMEX COBRAND 500 point online booking bonus only posting automatically a fraction of the time).
I find myself having to call for retro credit about 50% of the time. The DD reps are great, but when a member services coordinator comes back and says in a letter you are wrong. Well that is just insulting.
If you did this proves that you booked using the app, as a condition of getting them is by booking using the app.
Jan 21, 2017, 3:36 pm
#415
Join Date: Oct 2014
Programs: BA Silver, EK Silver, HH Diamond, SPG Gold, Accor Silver
Posts: 93
None of my 5 stays have posted for this promotion. I've emailed the diamond desk on each occasion only to receive the same copy and paste response back telling me to wait 6-8 weeks as per the terms of the promotion!
I really find the lack of customer service and copy and paste responses from the diamond desk really frustrating these days, they don't try and solve the problem anymore.
I really find the lack of customer service and copy and paste responses from the diamond desk really frustrating these days, they don't try and solve the problem anymore.
Jan 21, 2017, 6:30 pm
#416
Join Date: Jan 2000
Location: Baltimore/Washington, USA
Programs: AA LT Platinum, Hilton LT Diamond, Marriott Titanium
Posts: 3,076
iPhone app. Sad I have to do that.
Jan 21, 2017, 6:44 pm
#417
Join Date: Jan 2000
Location: Baltimore/Washington, USA
Programs: AA LT Platinum, Hilton LT Diamond, Marriott Titanium
Posts: 3,076
Yes. Just one example is attached. I am done arguing with them. Too much stress. They did give me a "promotional credit" as a gesture for the trouble, but they insisted I booked on the web.
Jan 21, 2017, 7:17 pm
#418
Join Date: Nov 1999
Location: Tucson, AZ USA
Programs: DL-Platinum / AS-PlatPro / Hyatt - Glob / Hilton-Diamond
Posts: 1,573
For the record, I have not had problems with these bonus points posting (knock on wood). I book via Android.
^^
Jan 22, 2017, 9:59 pm
#419
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,193
Same here. Now I'm waiting 14 days so I can report a missing stay for an overseas stay. Funny, I can see the stay on my account (with zero points) but chat rep says it's not there and that it takes up to 14 days to post to the account (gee, never did previously).
Jan 23, 2017, 10:54 pm
#420
Join Date: Dec 2009
Programs: Hilton Diamond Hyatt Globalist
Posts: 1,180
I was about to say I've had about 15 stays during this promo and had no issues but my last 2 didn't post. One was prepaid with a visa like 2 other stays that posted correctly. But this one I got the Amex bonus even though my receipt clearly shows paid with visa. I had paid cash with a small incidental but the room was paid with visa. Another was pure points with a room charge and resort fee paid with visa. I'll call the diamond desk and see what they say.
