"No One Can Do Anything" - found this old HH quote while cleaning
Jan 22, 2010, 3:13 pm
#1
Original Poster
Join Date: Apr 2000
Location: Chicago Illinois
Programs: 1MM UA
Posts: 1,753
"No One Can Do Anything" - found this old HH quote while cleaning
I've just gone through to throw out all of the out-of-date
frequent flyer program membership guides in one of my drawers.
It includes a 10 year old travel directory, and a few very old
Hhonors statements.
In the Hilton envelope was a statement from an Hhonors customer
service agent whom I called about a problem soon after I
joined Hilton Honors (early 90's) It said, "No one can do anything",
Nicole.
If I remember right, I hung up, and called back, and my problem
was solved.
frequent flyer program membership guides in one of my drawers.
It includes a 10 year old travel directory, and a few very old
Hhonors statements.
In the Hilton envelope was a statement from an Hhonors customer
service agent whom I called about a problem soon after I
joined Hilton Honors (early 90's) It said, "No one can do anything",
Nicole.
If I remember right, I hung up, and called back, and my problem
was solved.
Jan 22, 2010, 3:33 pm
#2
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
Thanks for the laugh - it's so true!
Reminds me of a situation where I called an airline, and the initial (clueless) rep actually made things worse! The unit supervisor was able to handle what I'd intially called about just fine.
Reminds me of a situation where I called an airline, and the initial (clueless) rep actually made things worse! The unit supervisor was able to handle what I'd intially called about just fine.
Jan 24, 2010, 4:06 am
#4
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
this is so true....i remember the time i called the diamond desk to extend a reservation....the agent told me there was no hilton property in dubai....when i told her i was currently staying in one, she said i must be mistaken & there was nothing she could do....i hung up & called again....spoke with another agent & extended my reservation....i have no clue what the earlier agent was looking at....
Jan 24, 2010, 8:08 am
#5
Join Date: Feb 2006
Programs: HH diamond
Posts: 2,646
Well, I guess things haven't changed that much! LOL!
I was just grumbling how the DD service had sunken because a CS refused to help me and hung up when I asked for a supervisor! Actually when I called back and got a supervisor, he stunk too! So maybe the pervasive decrease in good service has extended to the supervisors too now.
I was just grumbling how the DD service had sunken because a CS refused to help me and hung up when I asked for a supervisor! Actually when I called back and got a supervisor, he stunk too! So maybe the pervasive decrease in good service has extended to the supervisors too now.