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Old Aug 15, 12, 6:11 am   #241
 
Join Date: Oct 2009
Location: YYZ
Programs: AC 50K Elite, TK Elite
Posts: 595
Quote:
Originally Posted by gpapadop View Post
Is early April a good time in general to stay in this hotel? We are not skiers! Thinking about spending two nights here and then move to Lake Louise.

Or will summer be better (July or late August?)

Are BMW cars and bikes available in this hotel (and Lake Louise?)
They have two BMW bikes at the hotel, and we were able to get them one out of the two mornings we tried.

I think Banff in April would be nice since you'll be able to beat the crowds... it might be a bit chilly though for outdoor activities, but any time of the year is beautiful.

If you have a choice, go in the summer though...

We stayed recently for 3 nights and applied the following certificates:
- 3 x free night stays certificates
- 1 x suite upgrade (got a 1-bedroom suite in the Stanley Thompson Wing)
- 1 x golf lesson
- 1 x 45 min. Willow Stream Spa pedicure
- 1 x Locally Authentic dinner (used as Castello to offset a $40 entree)
- $150 worth of credit applied to a Couples Massage at Willow Stream Spa (AMAZING - definitely worth going to this Spa... the RMT receipt was the full value post Platinum discount ($189 each))

Not a bad score for a prime-summer trip - essentially free!

PS: It's been over a week and they haven't redeemed the golf lesson, dinner, suite upgrade, or one of the free night certs - did we get lucky?!?!
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Old Aug 15, 12, 4:56 pm   #242
 
Join Date: Jan 2011
Location: YYZ
Programs: A3*G, AC Aeroplan, Fairmont Platinum, Starwood Gold, Nexus/GE, Hertz #1 Gold
Posts: 534
Wow. That's quite a lot of value.

When I was there in June, we also used the spa, and I agree, it is a fabulous spa. I also had the 45 minute pedicure cert, and they agreed to let me apply the value of that treatment against a massage treatment instead.

We LOVED Castello. Everything we ordered there was just fabulous. I was surprised at how small it is, which I guess explains why reservations are so important. I think I reserved about 3 months in advance and still couldn't get my preferred seating time.

They were slow to redeem some of my certs. We stayed at the 3 Fairmonts in the Rockies on the trip. The CLL certs posted almost immediately. The redemptions at the Springs seemed to take a week or so. The dining certs posted quickly, but I think it took at least a week for the upgrade cert to post. It's at the JPL where after about 8 weeks my upgrade cert has yet to post.
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Old Aug 23, 12, 10:20 am   #243
 
Join Date: Oct 2009
Location: YYZ
Programs: AC 50K Elite, TK Elite
Posts: 595
Quote:
Originally Posted by CanadaDH View Post
Wow. That's quite a lot of value.

When I was there in June, we also used the spa, and I agree, it is a fabulous spa. I also had the 45 minute pedicure cert, and they agreed to let me apply the value of that treatment against a massage treatment instead.

We LOVED Castello. Everything we ordered there was just fabulous. I was surprised at how small it is, which I guess explains why reservations are so important. I think I reserved about 3 months in advance and still couldn't get my preferred seating time.

They were slow to redeem some of my certs. We stayed at the 3 Fairmonts in the Rockies on the trip. The CLL certs posted almost immediately. The redemptions at the Springs seemed to take a week or so. The dining certs posted quickly, but I think it took at least a week for the upgrade cert to post. It's at the JPL where after about 8 weeks my upgrade cert has yet to post.
Agreed that it was quite the value... it's actually caused us to change our stay pattern and re-qualify for Platinum this year instead of pushing for Hilton Diamond.

Castello was AMAZING - every dish was delicious... I too was surprised at how small it was - and less formal than I expected. There were a lot of kids, and it's upscale casual - I expected more guys in suits / blazers.
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Old Aug 31, 12, 8:49 am   #244
 
Join Date: Dec 2000
Location: Charleston, SC, USA
Programs: PC Pt Ambassador, Hyatt Pt (Visa,) HHonors Au (MP,) *wood Pref+, Marriott Ag, Avis Chairman's Club.
Posts: 5,604
When I used a $25 breakfast coupon at Fairmont Vancouver (old-school hotel,) they accepted it @ C$25. A few days later at Banff, they enforced the US$25 rule & applied a -7% exchange rate just like US currency, when mid-market was -1%!
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Old Oct 22, 12, 8:17 am   #245
 
Join Date: Mar 2003
Posts: 8,852
The Escape to Willow Stream Spa package isn't quite what it used to be.

Not only has the "base" price increased (the same time last year the package was $449; now it is in the $529 range), but the included massages/"treatments" are only comped up to $179.

It used to be that there were around 10 or so massage options that you could choose from as part of the spa package, ranging from the basic relaxation massage ($179 list price) to a mountain stone massage ($199 list price).

Now, apparently, you can chose any massage (although this point is not entirely clear), but when you book your appointment, you are bruskly told that the package only gets you a massage worth $179 and if you want something that costs more than that, you are responsible for the price difference (although, if you are a presidents club member, you do get 10% off the difference).

How many massages are offered at $179? I counted around 4.

Suffice it to say that this strikes me as a bit of a devaluation in the spa package.

--

As an aside, be sure to look at your check-out bills closely! The hotel repeatedly tacks on a $10 per-day self-parking charge on my bill, which (i) isn't even the right amount for self parking; and (ii) in any event, is totally baseless, since I book packages that include self-parking as part of the rate. One time mistakes I can understand, but given the number of times that this has occurred, I can't help but think that it is a new way that the hotel hopes to raise some revenue.

Also, a $25 dining certificate on Saturday was exchanged and treated as $23 CDN. This when the CDN:USD was around 1.0057. Meanwhile, at Lake Louise a few weeks ago (and when the USD was a good bit weaker), the certificate was accepted at par.

Quite frankly, the nickle, diming, and devaluating at BSH is getting a bit aggravating. I feel that my dollar goes a lot further (and is appreciated a great deal more) at Lake Louise---and particularly while on their Gold Floor.
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Old Oct 22, 12, 9:03 am   #246
Moderator: Fairmont Hotels
 
Join Date: May 2009
Location: FRA / LON / YEG
Programs: AC Super Elite, AA EXP, Hyatt Diamond, IC Amb., Club Calrson Gold, Fairmont Platinum
Posts: 7,840
Didnīt the BSH also intrduce a $10 "resort fee" per person per night a while ago?
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Old Oct 22, 12, 9:12 am   #247
 
Join Date: Mar 2003
Posts: 8,852
Quote:
Originally Posted by Jasper2009 View Post
Didnīt the BSH also intrduce a $10 "resort fee" per person per night a while ago?
Yes, but I think that it is $12, per room. I don't have my check-out receipt handy to confirm.

ETA: A quick dummy booking on their website indicates that the fee is $12 per room per day.

Also, not that it really matters, but the way they treated the 5% GST was rather odd: one line was for the room GST, another line was for the package GST. I think that it all added up the same (although it totalled more than what the "total room rate" was shown on the booking confirmation), but that was the first time I've seen that, as I recall.
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Old Oct 22, 12, 1:12 pm   #248
 
Join Date: Jan 2010
Location: YYC
Programs: AC Elite, CX Gold, SPG Platinum, FPC Platinum
Posts: 111
Quote:
Originally Posted by uncertaintraveler View Post
The Escape to Willow Stream Spa package isn't quite what it used to be.

Not only has the "base" price increased (the same time last year the package was $449; now it is in the $529 range), but the included massages/"treatments" are only comped up to $179.

It used to be that there were around 10 or so massage options that you could choose from as part of the spa package, ranging from the basic relaxation massage ($179 list price) to a mountain stone massage ($199 list price).

Now, apparently, you can chose any massage (although this point is not entirely clear), but when you book your appointment, you are bruskly told that the package only gets you a massage worth $179 and if you want something that costs more than that, you are responsible for the price difference (although, if you are a presidents club member, you do get 10% off the difference).

How many massages are offered at $179? I counted around 4.

Suffice it to say that this strikes me as a bit of a devaluation in the spa package.
I was able to book a night with this package in November for $469. When booking our massages there is only in fact one type available at the $179 price point, however, given that it will be getting claimed under my benefits anyways, it was a non-issue for me.
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Old Oct 22, 12, 2:21 pm   #249
 
Join Date: Mar 2003
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Originally Posted by habshabs444 View Post
When booking our massages there is only in fact one type available at the $179 price point . . .
True; I was including the various body scrubs as a massage.
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Old Oct 27, 12, 9:20 am   #250
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Quote:
Originally Posted by habshabs444 View Post
I was able to book a night with this package in November for $469. When booking our massages there is only in fact one type available at the $179 price point, however, given that it will be getting claimed under my benefits anyways, it was a non-issue for me.
True, that the Escape to Willowstream package has seen a price increase. For a few years though, the price on the website was from $529, but when searching for rooms the best price Fairmont mountain view room with package sometimes appeared $449. Good to know that $469 is available, we're planning to revisit sometime in the first two months of the new year.
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Old Nov 8, 12, 4:35 pm   #251
 
Join Date: Nov 2012
Programs: FPC Platinum
Posts: 14
Gold floor at Fairmont Banff Springs

I was curious if anyone here has stayed on the gold floor at the Banff Springs. I just booked 5 days there in Dec. The only other gold floor I have stayed at is the one in Whistler. I was always impressed with the food that had on the gold floor in whistler for breakfast and apres ski etc. Any feedback would be appreciated.
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Old Nov 8, 12, 7:38 pm   #252
 
Join Date: Feb 2006
Programs: UGS, AA CK
Posts: 156
First off, love the username.

I stayed there a couple years ago on the gold floor. We liked it - great breakfast before the runs and nice spread in the afternoon after the lifts close before dinner. The gold floor also makes it feel like a much smaller hotel. Ask for a valley view room if you can get that - spectacular views.

If you like tougher terrain, I recommend making the trip into BC and going to kicking horse. Closest I've come to heli-skiing inbounds...
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Old Nov 8, 12, 7:50 pm   #253
 
Join Date: Mar 2011
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Posts: 1,458
recommended reading

I heartily recommend the Gold Floor! It was definitely worth the extra $$. The highlight for me was the staff, an extraordinarily dedicated and knowledgeable group of young people!

Last edited by Jasper2009; Nov 8, 12 at 8:42 pm. Reason: threads merged
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Old Nov 8, 12, 10:12 pm   #254
 
Join Date: Nov 2012
Programs: FPC Platinum
Posts: 14
Thanks for the replies. I wish I could take the compliment on the user name, but sadly i have nothing to do with making the wine...only drinking it I like tougher terrain, but im taking my GF boarding and she is more a blue groomer type rider.

What is the lounge like. Is it a place you'd take a bottle of wine to and sit by the fire. Does it have great views?

Thanks for the advice on requesting a valley view.
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Old Nov 8, 12, 10:16 pm   #255
 
Join Date: Nov 2012
Programs: FPC Platinum
Posts: 14
BTW...what has your success been with using a room/suit upgrade on gold floors. I know fairmont says they are officially not allowed, but a couple times the gold floor has said if you request direct to the gold floor they will try to accommodate.
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