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Feedback thread for the official EY Lurker, EtihadHelp

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Feedback thread for the official EY Lurker, EtihadHelp

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Old Aug 31, 2015, 1:21 am
  #106  
 
Join Date: Jun 2015
Posts: 28
triple miles
Originally Posted by EtihadHelp
Hi there, can you PM us the booking reference of the flight whose miles were not credited correctly please. We will look into it accordingly. Thanks! *FT
Hi FT,

Reservation code was [redacted] flown on 17th of August.

Thanks in advance for your help and best regards
Last edited by oliver2002; Aug 31, 2015 at 3:18 am Reason: don't post personal details in public please
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Old Aug 31, 2015, 3:08 am
  #107  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,815
Thank you we will ask our team to look into it. *DP
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Old Aug 31, 2015, 4:33 am
  #108  
 
Join Date: Dec 2008
Location: Dublin
Programs: EY Platinum/M&M Gold
Posts: 822
Hi

Is the double/triple mileage with the 96 hour seat sale ex Dublin both Tier and Guest miles?

I want to book flights so a response asap would be great

thanks

mark
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Old Aug 31, 2015, 5:00 am
  #109  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,815
Hi Mark,

Yes that is correct both tier and guest miles. *DP
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Old Aug 31, 2015, 5:32 am
  #110  
 
Join Date: Dec 2008
Location: Dublin
Programs: EY Platinum/M&M Gold
Posts: 822
Originally Posted by EtihadHelp
Hi Mark,

Yes that is correct both tier and guest miles. *DP
thanks a million ^
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Old Aug 31, 2015, 6:02 am
  #111  
 
Join Date: Dec 2008
Location: Dublin
Programs: EY Platinum/M&M Gold
Posts: 822
To register for the bonus miles offer, log on to etihad.com/bonusmiles. So hurry, this sale ends 3 September 2015. Travel between 15 September, 2015 and 15 June, 2016.

Hi Etihad Help (again)

the bonus miles link doesn't seem to open???
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Old Aug 31, 2015, 6:22 am
  #112  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,815
Thanks we will have our team look into this *DP
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Old Aug 31, 2015, 8:26 am
  #113  
 
Join Date: Dec 2008
Location: Dublin
Programs: EY Platinum/M&M Gold
Posts: 822
Originally Posted by EtihadHelp
Hi Mark,

Yes that is correct both tier and guest miles. *DP
Hi Etihad Guest

I booked flights because of your reply as im short Tier miles for platinum and then I get an email about the sale and it says

This bonus miles offer is open to Etihad Guest members only. This bonus miles offer is valid for travel between 15 September 2015 and 15 June 2016 only. The bonus miles will be offered on Etihad Airways operated flights and does not include redemption flights, free flights or code share flights. Bonus miles earned will be Etihad Guest Miles and not tier miles. Other terms and conditions apply.

This differs from what you said and I have now booked flights this afternoon...
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Old Aug 31, 2015, 11:24 am
  #114  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,815
Hi Mark,

Thank you for bringing this to our attention, as promised we will get clarification on this for you and update you with 12 hours.

We will speak to you soon,

*GW
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Old Aug 31, 2015, 12:40 pm
  #115  
 
Join Date: Dec 2008
Location: Dublin
Programs: EY Platinum/M&M Gold
Posts: 822
Originally Posted by EtihadHelp
Hi Mark,

Thank you for bringing this to our attention, as promised we will get clarification on this for you and update you with 12 hours.

We will speak to you soon,

*GW
thanks ..
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Old Sep 1, 2015, 12:05 am
  #116  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,815
Originally Posted by irish mark
thanks ..
Hi Mark,

After clarifying this with the relevant teams we would like to inform you that Bonus miles earned will be Etihad Guest Miles and not tier miles.

As you have booked your flight we would like to retrify this for you.

Can you please private message us your flight details and Etihad Guest number?

We apologise for the misunderstanding in information. *HE
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Old Sep 1, 2015, 1:44 am
  #117  
 
Join Date: Dec 2008
Location: Dublin
Programs: EY Platinum/M&M Gold
Posts: 822
Good Morning EtihadHelp (HE)

I've just private messaged you

thanks

Mark
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Old Sep 1, 2015, 2:43 am
  #118  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,815
Originally Posted by irish mark
Good Morning EtihadHelp (HE)

I've just private messaged you

thanks

Mark
Good morning Mark,

Thank you for sending this in, we have received your details and we will get back to you in 2 hours regarding this.

Have a great day ahead. *HE
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Old Sep 1, 2015, 4:00 am
  #119  
 
Join Date: Dec 2008
Location: Dublin
Programs: EY Platinum/M&M Gold
Posts: 822
Originally Posted by EtihadHelp
Good morning Mark,

Thank you for sending this in, we have received your details and we will get back to you in 2 hours regarding this.

Have a great day ahead. *HE

great thanks that; look foreword to hearing from you !! ^
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Old Sep 1, 2015, 6:28 am
  #120  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,815
Originally Posted by irish mark
great thanks that; look foreword to hearing from you !! ^
This will be done by end of business today as advised by our team. *HE
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