Feedback thread for the official EY Lurker, EtihadHelp
Aug 20, 2015, 10:55 pm
#32
Join Date: Mar 2003
Posts: 8
Plse locate my missing lugage
EtihadHelp,
Could you help me locate my lost luggage, please?
Original luggage with tag EY701507 was traveling SIN-AUH-IAD on 27July. Luggage went missing in AUH.
We made lost luggage report (Worldtracer ref # AUHEY70480) on 30July.
On 4Aug we received a phone call that luggage was found and will be put onto Delta flights to MGM and Delta will call us when luggage arrive in MGM and ready for pickup.
On 5Aug World Tracer report shows luggage due to be on flights DL1520/DL5244 on 5Aug.
We called Delta on 7Aug and was told they do not have our luggage/it wasn't in their system.
We've been trying to call Etihad baggage dept in IAD but nobody would answer the call nor get back to the messages we left.
A message to [email protected] just yield us a ref # INTR 27282206 and still no luggage.
Seems our luggage was lost, then found, then lost again.
Please help.
Could you help me locate my lost luggage, please?
Original luggage with tag EY701507 was traveling SIN-AUH-IAD on 27July. Luggage went missing in AUH.
We made lost luggage report (Worldtracer ref # AUHEY70480) on 30July.
On 4Aug we received a phone call that luggage was found and will be put onto Delta flights to MGM and Delta will call us when luggage arrive in MGM and ready for pickup.
On 5Aug World Tracer report shows luggage due to be on flights DL1520/DL5244 on 5Aug.
We called Delta on 7Aug and was told they do not have our luggage/it wasn't in their system.
We've been trying to call Etihad baggage dept in IAD but nobody would answer the call nor get back to the messages we left.
A message to [email protected] just yield us a ref # INTR 27282206 and still no luggage.
Seems our luggage was lost, then found, then lost again.
Please help.
Aug 21, 2015, 2:34 am
#33
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,729
EDIT: I have answered your question in that thread.
Last edited by irishguy28; Aug 21, 2015 at 3:03 am
Aug 21, 2015, 3:09 am
#34
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,729
Dear EtihadHelp,
Please update the Etihad/Etihad Guest website!
On 8 July 2015, the earning rates for multiple classes changed, as detailed here.
The "old" mileage calculator for tickets issued prior to 8 July 2015 is found here, and is the one that the website links to as "Mileage Calculator" when navigating via the "Earn Miles" section of the Etihad/Etihad Guest website. Nowhere on this page does it indicate that this table relates only to tickets issued before 8 July 2015.
The "new" (or rather "current") mileage calculator is almost impossible to find online. This is, frankly, unacceptable. For the record, the "current" mileage calculator can be found here.
Please update the Mileage Calculator page so that your customers are clearly informed that there are two different calculators, one for tickets issued prior to 8 July, and one for all tickets issued thereafter. And please place BOTH on the same page..
Thanks to irish mark for highlighting this huge flaw.
Please update the Etihad/Etihad Guest website!
On 8 July 2015, the earning rates for multiple classes changed, as detailed here.
The "old" mileage calculator for tickets issued prior to 8 July 2015 is found here, and is the one that the website links to as "Mileage Calculator" when navigating via the "Earn Miles" section of the Etihad/Etihad Guest website. Nowhere on this page does it indicate that this table relates only to tickets issued before 8 July 2015.
The "new" (or rather "current") mileage calculator is almost impossible to find online. This is, frankly, unacceptable. For the record, the "current" mileage calculator can be found here.
Please update the Mileage Calculator page so that your customers are clearly informed that there are two different calculators, one for tickets issued prior to 8 July, and one for all tickets issued thereafter. And please place BOTH on the same page..
Thanks to irish mark for highlighting this huge flaw.
Aug 21, 2015, 3:30 am
#35
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,729
Dear EtihadHelp,
when will the reward flight booking tool be brought back online?
http://www.flyertalk.com/forum/etiha...s-checker.html
Thanks to Vitriol01 for highlighting this huge flaw.
when will the reward flight booking tool be brought back online?
http://www.flyertalk.com/forum/etiha...s-checker.html
Thanks to Vitriol01 for highlighting this huge flaw.
Aug 21, 2015, 6:38 am
#36
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Hi Radi,
Please accept our apology for the baggage delay. We will check with our baggage team and will get back to you. Thanks *ES
Please accept our apology for the baggage delay. We will check with our baggage team and will get back to you. Thanks *ES
EtihadHelp,
Could you help me locate my lost luggage, please?
Original luggage with tag EY701507 was traveling SIN-AUH-IAD on 27July. Luggage went missing in AUH.
We made lost luggage report (Worldtracer ref # AUHEY70480) on 30July.
On 4Aug we received a phone call that luggage was found and will be put onto Delta flights to MGM and Delta will call us when luggage arrive in MGM and ready for pickup.
On 5Aug World Tracer report shows luggage due to be on flights DL1520/DL5244 on 5Aug.
We called Delta on 7Aug and was told they do not have our luggage/it wasn't in their system.
We've been trying to call Etihad baggage dept in IAD but nobody would answer the call nor get back to the messages we left.
A message to [email protected] just yield us a ref # INTR 27282206 and still no luggage.
Seems our luggage was lost, then found, then lost again.
Please help.
Could you help me locate my lost luggage, please?
Original luggage with tag EY701507 was traveling SIN-AUH-IAD on 27July. Luggage went missing in AUH.
We made lost luggage report (Worldtracer ref # AUHEY70480) on 30July.
On 4Aug we received a phone call that luggage was found and will be put onto Delta flights to MGM and Delta will call us when luggage arrive in MGM and ready for pickup.
On 5Aug World Tracer report shows luggage due to be on flights DL1520/DL5244 on 5Aug.
We called Delta on 7Aug and was told they do not have our luggage/it wasn't in their system.
We've been trying to call Etihad baggage dept in IAD but nobody would answer the call nor get back to the messages we left.
A message to [email protected] just yield us a ref # INTR 27282206 and still no luggage.
Seems our luggage was lost, then found, then lost again.
Please help.
Aug 21, 2015, 7:10 am
#37
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Thanks irishguy28 and irish mark for highlighting this to us. We will speak to our Etihad Guest team and ask them to look into this.
Have a nice day!
*ES
Have a nice day!
*ES
Dear EtihadHelp,
Please update the Etihad/Etihad Guest website!
On 8 July 2015, the earning rates for multiple classes changed, as detailed here.
The "old" mileage calculator for tickets issued prior to 8 July 2015 is found here, and is the one that the website links to as "Mileage Calculator" when navigating via the "Earn Miles" section of the Etihad/Etihad Guest website. Nowhere on this page does it indicate that this table relates only to tickets issued before 8 July 2015.
The "new" (or rather "current") mileage calculator is almost impossible to find online. This is, frankly, unacceptable. For the record, the "current" mileage calculator can be found here.
Please update the Mileage Calculator page so that your customers are clearly informed that there are two different calculators, one for tickets issued prior to 8 July, and one for all tickets issued thereafter. And please place BOTH on the same page..
Thanks to irish mark for highlighting this huge flaw.
Please update the Etihad/Etihad Guest website!
On 8 July 2015, the earning rates for multiple classes changed, as detailed here.
The "old" mileage calculator for tickets issued prior to 8 July 2015 is found here, and is the one that the website links to as "Mileage Calculator" when navigating via the "Earn Miles" section of the Etihad/Etihad Guest website. Nowhere on this page does it indicate that this table relates only to tickets issued before 8 July 2015.
The "new" (or rather "current") mileage calculator is almost impossible to find online. This is, frankly, unacceptable. For the record, the "current" mileage calculator can be found here.
Please update the Mileage Calculator page so that your customers are clearly informed that there are two different calculators, one for tickets issued prior to 8 July, and one for all tickets issued thereafter. And please place BOTH on the same page..
Thanks to irish mark for highlighting this huge flaw.
Aug 21, 2015, 3:49 pm
#39
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
EtihadHelp, can you please clarify the check in issue under the new fare structures.
Do Business and First Class pax get to check in at their respective counters based on Class or Service? Do Gold still check in at the Business counter and Platinum at the First counter (if not relying on Class of Service).
There appears to be much confusion based on the wording.
Do Business and First Class pax get to check in at their respective counters based on Class or Service? Do Gold still check in at the Business counter and Platinum at the First counter (if not relying on Class of Service).
There appears to be much confusion based on the wording.
Aug 21, 2015, 3:56 pm
#40
Join Date: Oct 2011
Posts: 3,838
EtihadHelp, can you please clarify the check in issue under the new fare structures.
Do Business and First Class pax get to check in at their respective counters based on Class or Service? Do Gold still check in at the Business counter and Platinum at the First counter (if not relying on Class of Service).
There appears to be much confusion based on the wording.
Do Business and First Class pax get to check in at their respective counters based on Class or Service? Do Gold still check in at the Business counter and Platinum at the First counter (if not relying on Class of Service).
There appears to be much confusion based on the wording.
Aug 22, 2015, 12:57 am
#41
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
EtihadHelp, can you please clarify the check in issue under the new fare structures.
Do Business and First Class pax get to check in at their respective counters based on Class or Service? Do Gold still check in at the Business counter and Platinum at the First counter (if not relying on Class of Service).
There appears to be much confusion based on the wording.
Do Business and First Class pax get to check in at their respective counters based on Class or Service? Do Gold still check in at the Business counter and Platinum at the First counter (if not relying on Class of Service).
There appears to be much confusion based on the wording.
Yes, indeed, Etihad Gold Guest members will be able to do their check in at the Business counter and Platinum members at the dedicated First Class counter. There haven't been any changes made for the Etihad Guest check in. Let us know, whether this helps? *JP
Aug 22, 2015, 1:17 am
#42
Join Date: Oct 2011
Posts: 3,838
Hi m0hamed!
Yes, indeed, Etihad Gold Guest members will be able to do their check in at the Business counter and Platinum members at the dedicated First Class counter. There haven't been any changes made for the Etihad Guest check in. Let us know, whether this helps? *JP
Yes, indeed, Etihad Gold Guest members will be able to do their check in at the Business counter and Platinum members at the dedicated First Class counter. There haven't been any changes made for the Etihad Guest check in. Let us know, whether this helps? *JP
Aug 22, 2015, 1:23 am
#43
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
All First and Business guests, now also including Economy Freedom Guests, will have access to priority check in regardless of whether they're Etihad Guest members. Does this clarify? Enjoy your day! *JP
Aug 22, 2015, 1:32 am
#44
Join Date: Oct 2011
Posts: 3,838
EY Gold use business counters if they fly economy. EY Platinum can use First checkin regardless of what class of service they fly.
Confirm?
Aug 22, 2015, 3:54 am
#45
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,729
Then please update the Fare Choices page on the website which states that First and Business Award guests can use priority check in only when they have status.