How to complain to Emirates/Skywards
#1
Original Poster
Join Date: May 2009
Programs: pants
Posts: 433
How to complain to Emirates/Skywards
Whats the best way to file a complaint to Emirates or Skywards?
The "contact us" form on skywards.com does not have an option to submit a complaint. Upon calling skywards was told to email [email protected]
which sounds like a generic address which just sits there an accumulates spam
The "contact us" form on skywards.com does not have an option to submit a complaint. Upon calling skywards was told to email [email protected]
which sounds like a generic address which just sits there an accumulates spam
#2
Join Date: Aug 2008
Programs: Skywards Platinum
Posts: 490
I would give up!
Two weeks ago, I flew from London to Chennai via Dbx in F. Also a Goldcard member ........ with all the additional luggage allowance offers, for some reason my bags came out after one full hour of waiting, without any attention to the "priority" tags........ spoke to the EK ground staff and they did mention to me that they will get back to me via email or whatever...... nothing yet!
Two weeks ago, I flew from London to Chennai via Dbx in F. Also a Goldcard member ........ with all the additional luggage allowance offers, for some reason my bags came out after one full hour of waiting, without any attention to the "priority" tags........ spoke to the EK ground staff and they did mention to me that they will get back to me via email or whatever...... nothing yet!
#3
Join Date: Oct 2007
Location: MDZ,Argentina
Programs: AA,Millemiglia,Smiles,AR Plus,Distancia,LanPass
Posts: 111
I wrote a complaint on the contact us form of the website www.skywards.com. They got back to me in two days. Choose any subject from the category.
#4
Join Date: Feb 2008
Location: Dubai
Programs: EK Gold, , FB Gold, Jet Platinum, ICH Royal Ambassador, Hilton Diamond, Sheraton Platinum
Posts: 421
Whats the best way to file a complaint to Emirates or Skywards?
The "contact us" form on skywards.com does not have an option to submit a complaint. Upon calling skywards was told to email [email protected]
which sounds like a generic address which just sits there an accumulates spam
The "contact us" form on skywards.com does not have an option to submit a complaint. Upon calling skywards was told to email [email protected]
which sounds like a generic address which just sits there an accumulates spam
#7
Join Date: Nov 2011
Posts: 1
Don't Fly Emirates...
Booking a ticket over the phone, simple one would presume, well not with Emirates and their lame offspring skywards. It took me 3 hours to book a single ticket using my skywards miles because the system was down...The World's number one airline reward scheme and their system was down. The CSA at the other end saw fit to leave me on hold for 15 minutes at a time and after 2 hours said she'd call back in 5 minutes...30 minutes later she called and still hadn't solved the problem the come her supervisor with a surly attitude no initiative what so ever who after a weak corporate apology proceeded to lecture me on procedure...clearly the only procedures Emirates employ are those involving extreme incompetence. Then a call back from customer complaints who clearly could not be bothered. Seriously Emirates do not deliver and exist as a professional operation only in their contrived marketing pamphlets. Choose any other carrier!
#8
Join Date: Oct 2009
Location: OSL
Programs: BA Gold | SK Gold | A3 Gold
Posts: 4,553
Booking a ticket over the phone, simple one would presume, well not with Emirates and their lame offspring skywards. It took me 3 hours to book a single ticket using my skywards miles because the system was down...The World's number one airline reward scheme and their system was down. The CSA at the other end saw fit to leave me on hold for 15 minutes at a time and after 2 hours said she'd call back in 5 minutes...30 minutes later she called and still hadn't solved the problem the come her supervisor with a surly attitude no initiative what so ever who after a weak corporate apology proceeded to lecture me on procedure...clearly the only procedures Emirates employ are those involving extreme incompetence. Then a call back from customer complaints who clearly could not be bothered. Seriously Emirates do not deliver and exist as a professional operation only in their contrived marketing pamphlets. Choose any other carrier!
#9
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,613
Booking a ticket over the phone, simple one would presume, well not with Emirates and their lame offspring skywards. It took me 3 hours to book a single ticket using my skywards miles because the system was down...The World's number one airline reward scheme and their system was down. The CSA at the other end saw fit to leave me on hold for 15 minutes at a time and after 2 hours said she'd call back in 5 minutes...30 minutes later she called and still hadn't solved the problem the come her supervisor with a surly attitude no initiative what so ever who after a weak corporate apology proceeded to lecture me on procedure...clearly the only procedures Emirates employ are those involving extreme incompetence. Then a call back from customer complaints who clearly could not be bothered. Seriously Emirates do not deliver and exist as a professional operation only in their contrived marketing pamphlets. Choose any other carrier!
#10
Join Date: Jan 2012
Posts: 2
Emirates
I have been flying Emirates for years, am a Gold member, fly Business regular, and have always praised them. I called 3 weeks ago to book my two children and Grandparents to fly from UK to Dubai for their half term holidays. The lady on the phone could not tell me if I could use my airmiles for two, and pay for the other two. This has now gone through 5 people, 7 e.mails, dozens of phone calls, and then a chap called Wendell from Emirates told me 'we have the seats booked, I will get back to you' ...STILL WAITING!!! Now I have been told, sorry there are no seats for the return leg ...I am trying to remain calm, mature, patient ...but please tell me this is not for real? Emirates, terrible, terrible, terrible service. And ...they have no where on the web site to complain, and you can not get hold of a Manager or someone with authority, and I am starting to think ...a BRAIN !!! Absolutely furious Does anyone have any ideas how I can take this further?
#11
Join Date: Jan 2012
Posts: 2
#12
Join Date: Oct 2009
Location: OSL
Programs: BA Gold | SK Gold | A3 Gold
Posts: 4,553
I have been flying Emirates for years, am a Gold member, fly Business regular, and have always praised them. I called 3 weeks ago to book my two children and Grandparents to fly from UK to Dubai for their half term holidays. The lady on the phone could not tell me if I could use my airmiles for two, and pay for the other two. This has now gone through 5 people, 7 e.mails, dozens of phone calls, and then a chap called Wendell from Emirates told me 'we have the seats booked, I will get back to you' ...STILL WAITING!!! Now I have been told, sorry there are no seats for the return leg ...I am trying to remain calm, mature, patient ...but please tell me this is not for real? Emirates, terrible, terrible, terrible service. And ...they have no where on the web site to complain, and you can not get hold of a Manager or someone with authority, and I am starting to think ...a BRAIN !!! Absolutely furious Does anyone have any ideas how I can take this further?
#13
Moderator: Emirates Skywards and Qatar Airways Privilege Club
Join Date: Mar 2010
Location: 12R/30L
Programs: EK Gold|EY Gold|Bonvoy Ambassador| IHG Plat|HHonors Diamond
Posts: 2,818
#15
Join Date: Oct 2005
Location: USA
Programs: SQ PPS SOLITAIRE, AA ,HHONOR GOLD, BONVOY GOLD, IHG PLAT
Posts: 2,041
At best, you will get a canned response after a few weeks.