Removed from aircraft
Sep 10, 2012, 9:36 am
#31
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
Sep 11, 2012, 3:24 am
#34
Join Date: Jun 2001
Location: Australia
Posts: 315
well...I think it's cos of previous history at Munich.
I am not sure what medlink is. How did the cabin crew got the information from the medlink?
EK has its own staff and station managers in SIN. I don't understand why they couldn't help them.
I am not sure what medlink is. How did the cabin crew got the information from the medlink?
EK has its own staff and station managers in SIN. I don't understand why they couldn't help them.
Sep 11, 2012, 11:48 am
#35
Join Date: Jun 2002
Location: New York, NY
Posts: 1,589
The possibility of being dumped on a random continent with no assistance because a child is ill makes Emirates an airline I would avoid.
The lack of accountability, the refusal to provide a suitable alternative, the refusal to assist, the rude handling of the issue post-trip, this all calls for a boycott of this airline by responsible families.
The lack of accountability, the refusal to provide a suitable alternative, the refusal to assist, the rude handling of the issue post-trip, this all calls for a boycott of this airline by responsible families.
Sep 11, 2012, 12:00 pm
#36
Suspended
Join Date: Dec 2010
Posts: 4,153
The possibility of being dumped on a random continent with no assistance because a child is ill makes Emirates an airline I would avoid.
The lack of accountability, the refusal to provide a suitable alternative, the refusal to assist, the rude handling of the issue post-trip, this all calls for a boycott of this airline by responsible families.
The lack of accountability, the refusal to provide a suitable alternative, the refusal to assist, the rude handling of the issue post-trip, this all calls for a boycott of this airline by responsible families.
Sep 11, 2012, 12:53 pm
#37
Join Date: Nov 2011
Location: West Coast, USA
Programs: Skywards Platinum
Posts: 3,747
When I had to get from Cairo to Colombo last month, one of the routings United gave me (award travel) was via Baghdad. I sat and pondered that for a few minutes before ultimately deciding that it would never get past the wife.
Sep 11, 2012, 2:12 pm
#38
Moderator: Emirates Skywards and Qatar Airways Privilege Club
Join Date: Mar 2010
Location: 12R/30L
Programs: EK Gold|EY Gold|Bonvoy Ambassador| IHG Plat|HHonors Diamond
Posts: 2,818
Sep 11, 2012, 2:29 pm
#39
Suspended
Join Date: Dec 2010
Posts: 4,153
Which makes me wonder; does anyone deliberately connect via TLV?
Sep 11, 2012, 2:40 pm
#40
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,615
How come so many people who would never fly on Emirates visit this forum?
Serious question.
Serious question.
Sep 11, 2012, 3:15 pm
#42
Join Date: May 2004
Programs: BA blue, LH Senator, KQ (FB) gold
Posts: 8,215
The point is that the medical people had already stated that the passenger was unfit to fly
"Medlink had judged that he was too ill to fly"
and in that situation would you really expect a pilot to act against the recommendations of, what I would assume to be, medical practitioners
"Medlink had judged that he was too ill to fly"
and in that situation would you really expect a pilot to act against the recommendations of, what I would assume to be, medical practitioners
Given the circumstances, the pilot may feel that he should abide by their recommendation as he is not a medical professional, but that doesn't mean that EK shouldn't recognize that the basis of for the decision was weak, and that the decision was wrong (viz. Raffles Medical Center diagnosis), and provide some basic care (hotel room, meals) while waiting for the next flight.
Sep 11, 2012, 3:22 pm
#43
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,600
The problem is that Medlink made this judgement based on a poorly-related story third-hand. I would not call that good medical practice - rather more akin to divination.
Given the circumstances, the pilot may feel that he should abide by their recommendation as he is not a medical professional, but that doesn't mean that EK shouldn't recognize that the basis of for the decision was weak, and that the decision was wrong (viz. Raffles Medical Center diagnosis), and provide some basic care (hotel room, meals) while waiting for the next flight.
Given the circumstances, the pilot may feel that he should abide by their recommendation as he is not a medical professional, but that doesn't mean that EK shouldn't recognize that the basis of for the decision was weak, and that the decision was wrong (viz. Raffles Medical Center diagnosis), and provide some basic care (hotel room, meals) while waiting for the next flight.
Once the flight crew were advised that the recommendation was that the passenger should not travel without being cleared, that ( to me ) would be the end of it; It isn't up to Emirates to second guess and decide whether they know better.
As far as provision of services during the delay, that is where travel insurance comes in
Dave
Sep 11, 2012, 3:50 pm
#44
Join Date: May 2004
Programs: BA blue, LH Senator, KQ (FB) gold
Posts: 8,215
The pilot and crew are not medical practitioners and we do not know exatly what medlink were told, only what the poster says that they were told, so to declare that they used poor judgement is not a reasonable claim imo
Once the flight crew were advised that the recommendation was that the passenger should not travel without being cleared, that ( to me ) would be the end of it; It isn't up to Emirates to second guess and decide whether they know better.
As far as provision of services during the delay, that is where travel insurance comes in
Dave
Once the flight crew were advised that the recommendation was that the passenger should not travel without being cleared, that ( to me ) would be the end of it; It isn't up to Emirates to second guess and decide whether they know better.
As far as provision of services during the delay, that is where travel insurance comes in
Dave
I did not say that Medlink used poor judgement - they made their judgement on what information they had. However, that information was limited, and third-hand, a re-telling of someone else's description, i.e., not very reliable. They may have made the best possible decision given the information they had, but that doesn't mean the the basis for their judgement wasn't tenuous at best. Nonetheless, under the circumstances, decisions have to made, and they made one.
However, when their judgement was proven to be wrong just minutes later by competent local professionals who were in a better position to make an accurate diagnosis, EK could have taken the high road and provided some minimal support to their customers. You'll note that I didn't even suggest they be put on another airline, just the hotel and meals. You don't develop a good customer relationship by saying: "Sorry, your problem", even if you technically have a basis for doing so.
Last edited by You want to go where?; Sep 11, 2012 at 3:57 pm
Sep 11, 2012, 3:56 pm
#45
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,600
I agree with you that the pilot and crew are not medical practitioners and said so in my post. I also understand why they felt the need to follow the advice of Medlink.
I did not say that Medlink used poor judgement - they made their judgement on what information they had. However, that information was limited, and third-hand, a re-telling of someone else's description, i.e., not very reliable. So, when their judgement was proven to be wrong just minutes later by competent local professionals who were in a better position to make an accurate diagnosis, EK could have taken the high road and provided some minimal support to their customers. You'll note that I didn't even suggest they be put on another airline, just the hotel and meals. You don't develop a good customer relationship by saying: "Sorry, your problem", even if you technically have a basis for doing so.
I did not say that Medlink used poor judgement - they made their judgement on what information they had. However, that information was limited, and third-hand, a re-telling of someone else's description, i.e., not very reliable. So, when their judgement was proven to be wrong just minutes later by competent local professionals who were in a better position to make an accurate diagnosis, EK could have taken the high road and provided some minimal support to their customers. You'll note that I didn't even suggest they be put on another airline, just the hotel and meals. You don't develop a good customer relationship by saying: "Sorry, your problem", even if you technically have a basis for doing so.
This is a situation where travel insurance comes in ( which the OP had )