is it just me or do the FA's never respond to the attendant call button?
Apr 21, 2010, 9:51 pm
#1
Original Poster
Join Date: Mar 2010
Location: London, Hull, Singapore, Johore
Programs: Skywards Silver
Posts: 266
is it just me or do the FA's never respond to the attendant call button?
I've been flying EK for 4 years now, (in Y) and in all the many, many flights i've had with them, only once has an FA responded to me pressing the "call" button.
Am i just very unlucky? Before i flew emirates i flew malaysian airlines and singapore airlines frequently, and i always get very prompt attention after pressing the button.
Its particularly annoying in between meal services, when the cabin lights dim and the FA's are not walking around the cabin.
Am i just very unlucky? Before i flew emirates i flew malaysian airlines and singapore airlines frequently, and i always get very prompt attention after pressing the button.
Its particularly annoying in between meal services, when the cabin lights dim and the FA's are not walking around the cabin.
Apr 22, 2010, 1:31 am
#3
Join Date: Jul 2008
Programs: EK Gold, Etihad Gold, AA Gold, FlyingBlue Silver
Posts: 86
Yep - during the dozens of flights in J, success rate has been maybe 10-20%. 
In F, it's much better - around 75%. Have not flown Y, but can imagine the FAs giggling in the galley when they see the call button light up ... 
In F, it's much better - around 75%. Have not flown Y, but can imagine the FAs giggling in the galley when they see the call button light up ...
Apr 22, 2010, 2:12 am
#4
Join Date: Jul 2003
Location: Dubai, UAE
Programs: EK Gold, BA Silver, IHC Plat, HERTZ gold, GF Gold, SAS Silver
Posts: 749
Cannot seem to read the threads here, hwoever, adding I would say the amont of times I hear them, and it is for requests to top up drinks, or ask when we will land, then why would they. To me, the call buttons should be used for when you are having a heart attack, or if you are with children and do nto want to leave. They should be used in situations when there is no option other than to press the button.
That way, maybe they would come running! Bit like the emergency pulls on trains, you only pull them if someone has jumped!
That way, maybe they would come running! Bit like the emergency pulls on trains, you only pull them if someone has jumped!
Apr 22, 2010, 6:13 am
#5
Join Date: Nov 2007
Location: KYE
Posts: 4,156
In F, for legitimate reasons like clearing the tray/table or to replace cutlery that fell on the floor, I think that's fair to use the call button.
In Y, it would have to be something about changing seats in the case of a smelly fellow passenger or a non functioning seat.
In Y, it would have to be something about changing seats in the case of a smelly fellow passenger or a non functioning seat.
Apr 22, 2010, 6:34 am
#6
Join Date: Oct 2009
Location: OSL
Programs: BA Gold | SK Gold | A3 Gold
Posts: 4,553
In F, for legitimate reasons like clearing the tray/table or to replace cutlery that fell on the floor, I think that's fair to use the call button.
In Y, it would have to be something about changing seats in the case of a smelly fellow passenger or a non functioning seat.
In Y, it would have to be something about changing seats in the case of a smelly fellow passenger or a non functioning seat.
Apr 22, 2010, 6:44 am
#7
Join Date: Aug 2009
Location: EC-no-my class /last row
Programs: MHC/5280AGL ; list too long to be boastful ;-)
Posts: 97
I've been flying EK for 4 years now, (in Y) and in all the many, many flights i've had with them, only once has an FA responded to me pressing the "call" button.
Am i just very unlucky? Before i flew emirates i flew malaysian airlines and singapore airlines frequently, and i always get very prompt attention after pressing the button.
Its particularly annoying in between meal services, when the cabin lights dim and the FA's are not walking around the cabin.
Am i just very unlucky? Before i flew emirates i flew malaysian airlines and singapore airlines frequently, and i always get very prompt attention after pressing the button.
Its particularly annoying in between meal services, when the cabin lights dim and the FA's are not walking around the cabin.
Also, in Y, I think there are far too many buttons in comparion with the no
f staff available for servicing a passenger :0)
Apr 22, 2010, 7:02 am
#8
Original Poster
Join Date: Mar 2010
Location: London, Hull, Singapore, Johore
Programs: Skywards Silver
Posts: 266
SQ and MH never seem to have a problem with this, and EK has more FA's on board than them (they do boast about having the highest FA to passenger ratio).
I dont mind walking to the galley to get my own stuff, but i usually have a window seat and its a pain getting in and out, especially if the person next to you has fallen asleep.
I have a partial solution to this though, after my first few flights before the plane pushes back i make sure i get the galley to fill up my water bottle.
i do think that EK should improve on this especially since they seem to want to use SQ as their benchmark
Last edited by afhstingray; Apr 22, 2010 at 7:08 am
Apr 22, 2010, 7:16 am
#9
Join Date: Oct 2009
Location: OSL
Programs: BA Gold | SK Gold | A3 Gold
Posts: 4,553
I've always found service to be great (well, almost), especially if you're nice to the crew. But then I'm a very low maintenance passenger (or so I think).
Apr 22, 2010, 7:30 am
#10
Original Poster
Join Date: Mar 2010
Location: London, Hull, Singapore, Johore
Programs: Skywards Silver
Posts: 266
think i read it on the emirates website as well as some magazine with an interview with the CEO (cant really remember) and another magazine article talking about the places in dubai the FA's hang out to party etc.
maybe i should ask for a couple of bottles of drinks as well at the beginning to keep me supplied for the trip
Apr 22, 2010, 7:46 am
#11
Join Date: Aug 2008
Programs: EK Gold, EY Gold, BA Gold OW Emerald, A3 *G, SV Skyteam Elite
Posts: 972
I am always sitting at the Window and if I am in Y I don't have any morale issues to use the button to ask for water or anything else, particularly on a night flight and would need to wake-up 2 pax next to mine (just because for a glass of water).
If it was the other way around, i.e. me sitting at the aisle seat, I'd appreciate such behavior.
On the TO's question, the FAs are actually quite responsive to my call button request. Maybe I push it with the right amont of pressure
If it was the other way around, i.e. me sitting at the aisle seat, I'd appreciate such behavior.
On the TO's question, the FAs are actually quite responsive to my call button request. Maybe I push it with the right amont of pressure
Apr 22, 2010, 4:37 pm
#12
Join Date: Dec 2008
Location: Thailand, Phuket
Programs: Emirates, Thai, TK
Posts: 441
Normally i have only good experience with Emirates.
I fly always C class and last week I went from BKK to DXB.
The FA noticed that i liked the coktail which i ordered and she promised to refill the glass every 10 mins.
And she did this and everytime with a big smile.
So no complaines from me.
I fly always C class and last week I went from BKK to DXB.
The FA noticed that i liked the coktail which i ordered and she promised to refill the glass every 10 mins.
And she did this and everytime with a big smile.
So no complaines from me.
Apr 22, 2010, 8:22 pm
#13
Original Poster
Join Date: Mar 2010
Location: London, Hull, Singapore, Johore
Programs: Skywards Silver
Posts: 266
Normally i have only good experience with Emirates.
I fly always C class and last week I went from BKK to DXB.
The FA noticed that i liked the coktail which i ordered and she promised to refill the glass every 10 mins.
And she did this and everytime with a big smile.
So no complaines from me.
I fly always C class and last week I went from BKK to DXB.
The FA noticed that i liked the coktail which i ordered and she promised to refill the glass every 10 mins.
And she did this and everytime with a big smile.
So no complaines from me.
