News: Delta refuses to waive phone booking fee for blind traveler
Sep 10, 2011, 1:26 pm
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Join Date: Sep 2004
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News: Delta refuses to waive phone booking fee for blind traveler
Delta screws up again:
http://www.startribune.com/local/129189708.html
http://www.startribune.com/local/129189708.html
So her dander rose when she tried to book two tickets on Delta Air Lines for a long weekend in Chicago this past June and the airline told her she'd have to pay an extra $50 -- $25 per person -- to buy the tickets over the phone instead of online.
After Barton explained that she was blind and couldn't use the website, the call center representative insisted that the fee couldn't be waived. That person's supervisor said the same thing. So did the two people she called at the airline's Atlanta headquarters.
After Barton explained that she was blind and couldn't use the website, the call center representative insisted that the fee couldn't be waived. That person's supervisor said the same thing. So did the two people she called at the airline's Atlanta headquarters.
Still, it's nice that the airline will waive them. I hope they will actually do the retraining, or updating, of the people at the call centers.