Go Back  FlyerTalk Forums > Travel&Dining > Special Interest Travel > Disability Travel
Reload this Page > News: Delta refuses to waive phone booking fee for blind traveler

News: Delta refuses to waive phone booking fee for blind traveler

Reply

Old Sep 10, 11, 2:26 pm
  #1
Moderator: Women Travelers and Disability Travel
Thread Starter
 
Join Date: Sep 2004
Location: DEN
Posts: 1,864
News: Delta refuses to waive phone booking fee for blind traveler

Delta screws up again:

http://www.startribune.com/local/129189708.html

So her dander rose when she tried to book two tickets on Delta Air Lines for a long weekend in Chicago this past June and the airline told her she'd have to pay an extra $50 -- $25 per person -- to buy the tickets over the phone instead of online.

After Barton explained that she was blind and couldn't use the website, the call center representative insisted that the fee couldn't be waived. That person's supervisor said the same thing. So did the two people she called at the airline's Atlanta headquarters.
Katja is offline  
Reply With Quote
Old Sep 10, 11, 3:52 pm
  #2
 
Join Date: Mar 2003
Location: IAD
Programs: United MP
Posts: 7,002
I hate all those stupid fees! Still, it's nice that the airline will waive them. I hope they will actually do the retraining, or updating, of the people at the call centers.
DeafFlyer is offline  
Reply With Quote
Old Sep 10, 11, 8:17 pm
  #3
FlyerTalk Evangelist
 
Join Date: Jan 2002
Location: west of DFW airport
Programs: AA LT Gold 1.9 MM flying my way to LT PLAT
Posts: 11,054
Those aren't fees, that's outright theft.
oldpenny16 is offline  
Reply With Quote
 


Thread Tools
Search this Thread
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off

Forum Jump


All times are GMT -6. The time now is 11:52 pm.

Home - News - Forum - Hotel Reviews - Glossary - Contact Us - Airport Code Lookup - Terms of Use - Privacy Policy - Cookie Policy - Advertise on FlyerTalk - Archive - Top

This site is owned, operated, and maintained by Flyertalk.com. Copyright 2017 FlyerTalk.com. All rights reserved. Designated trademarks are the property of their respective owners.