Club Rewards activity missing from Harris Bank consumer card site.
Jun 10, 2015, 4:49 pm
#76
Join Date: Apr 2013
Location: Lehigh Valley, Pennsylvania
Programs: Milege+, SkyMiles, AAdvantage, HHonors Diamond, Marriott Gold
Posts: 1,685
Thank you! Exactly what I see on my account. It appears to be an IT problem. I found the number for the Internet Help Desk on the DC site. The automated system could not tell me my point balance and wanted to send me to a representative. I hung up as I am busy and convinced my points are safe.
Jun 11, 2015, 1:39 pm
#77
Join Date: Apr 2013
Location: Lehigh Valley, Pennsylvania
Programs: Milege+, SkyMiles, AAdvantage, HHonors Diamond, Marriott Gold
Posts: 1,685
UPDATE: Club Rewards website that is linked to Consumer card holders is under maintenance. It will be up and running in the near future. In the meantime, should you require CR redemption or other service, call 1-877-263-5018 (Mon-Sun, 24 hours a day). Calling the BMO DC Customer Service number will get you help with your account, but they do not have access to Club Rewards beyond being able to tell you how many points you currently have.
Jun 11, 2015, 2:13 pm
#78
FlyerTalk Evangelist
Join Date: Jan 2014
Location: San Diego, CA
Programs: GE, Marriott Platinum
Posts: 15,508
UPDATE: Club Rewards website that is linked to Consumer card holders is under maintenance. It will be up and running in the near future. In the meantime, should you require CR redemption or other service, call 1-877-263-5018 (Mon-Sun, 24 hours a day). Calling the BMO DC Customer Service number will get you help with your account, but they do not have access to Club Rewards beyond being able to tell you how many points you currently have.
Jun 11, 2015, 3:04 pm
#79
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,968
The Club Rewards website for Professional and Consumer accounts is the same. As sdsearch mentioned, the Rewards site works correctly. It appears it is only the transition from the Consumer site to the Rewards site that is broken.
Jun 12, 2015, 3:49 pm
#80
Join Date: Apr 2013
Location: Lehigh Valley, Pennsylvania
Programs: Milege+, SkyMiles, AAdvantage, HHonors Diamond, Marriott Gold
Posts: 1,685
Makes one wonder why it is only the link from the consumer cards that is broken.
Last edited by eajusa; Jun 12, 2015 at 3:54 pm
Jun 13, 2015, 7:30 am
#81
Join Date: Apr 2013
Location: Lehigh Valley, Pennsylvania
Programs: Milege+, SkyMiles, AAdvantage, HHonors Diamond, Marriott Gold
Posts: 1,685
The link from Consumer card to Club Rewards is still broke. Therefore, either this is been done on purpose, or their IT department is that incompetent. Either way it's not good. I know I can call in to have my points transferred, but I want the ability to do so on the website restored. I paid $95 for a card that only gives 1 point per dollar. The only reason I've kept it is the chip and pin ability. I will probably cancel my DC before next AF hits.
Jun 18, 2015, 11:28 am
#83
Join Date: Apr 2013
Location: Lehigh Valley, Pennsylvania
Programs: Milege+, SkyMiles, AAdvantage, HHonors Diamond, Marriott Gold
Posts: 1,685
Yes, I e-mailed them a few days ago and they since responded that they fixed it. BTW used my card in London, first time using it outside US. When waiter put my card in chip reader I panicked whether I would remember my pin. Embarrassed, I told the waiter this is one thing where the US is behind. He seemed not the least bit concerned, and I eventually put in the correct pin. Anyway this is a topic of another thread, so I'll leave it at that.