Shocked by "New" Sky Club at MSP
Sep 20, 2009, 11:49 pm
#1
Original Poster
Join Date: Mar 2009
Programs: DL Diamond
Posts: 54
Shocked by "New" Sky Club at MSP
My last visit to the NW WC at G concourse was in May 2009. It is now a Sky Club. Visited yesterday and was schocked at the lack of amenities. Gone are the nice cheese blocks in the refrigerator, gone is the fruit plate. Only that awfull sweet trail mix, pretzels and some dry biscuits. Is this really worth any membership fee at all? Except for the free booze and wi-fi, I see no value. At least not for the kind of fee that they charge for membership.
What a let down this was.
What a let down this was.
Sep 20, 2009, 11:59 pm
#2
Join Date: Sep 2006
Location: LAX
Programs: Fallen DL DM (PM) 2MM
Posts: 4,783
I thought the same thing on my first visit to a SkyClub in DTW last month. I pay all that money for this? I'm going to have to take up drinking the hard stuff to get my money's worth. 
Then I can literally say "Deltification drove me to drink..."
Then I can literally say "Deltification drove me to drink..."
Sep 21, 2009, 12:02 am
#3
Join Date: Jan 2008
Location: EAU
Programs: UA 1K, CO Plat, NW Plat, Marriott Premiere Plat, SPG Plat, Priority Gold, Hilton Gold
Posts: 4,712
You got "Best-in-class" service!
NW clearly offered a great lounge product. DL still offers a superior lounge product compared to UA/AA if you value free alcohol. Whether DL's product is worth the annual fee - for me it's definitely not. I already have cellular broadband, so I might as well take the money and eat at a real restaurant and get real food that I want. (Especially more important now that it is so much more difficult to get real F meals.)
I've also noticed a higher number of single women at the airport bar than in the airline lounge, but YMMV.
NW clearly offered a great lounge product. DL still offers a superior lounge product compared to UA/AA if you value free alcohol. Whether DL's product is worth the annual fee - for me it's definitely not. I already have cellular broadband, so I might as well take the money and eat at a real restaurant and get real food that I want. (Especially more important now that it is so much more difficult to get real F meals.)
I've also noticed a higher number of single women at the airport bar than in the airline lounge, but YMMV.
Sep 21, 2009, 12:06 am
#4
Join Date: Dec 2008
Posts: 198
YES
I was at MSP this week. Pathetic... Especially that fake coffee machine they have now.
Was in NRT lounge today. Remodeled since my last visit - looks nice, with lots of computers to use, nice furnishings. Snacks were sushi, cajun chicken chunks, apple tart, salad, asian chicken soup (good), little pizzas, nuts, etc. All of it was pretty good IMO.
Also saw DTW lounge on a connection. Had a piece of nasty "cheese food" but I was glad to at least see they had the carrots back, along with the Delta stuff.
Hummus? I love Hummus, but is it a good idea to feed basically raw garlic to people getting on planes? It's already stinky enough without that!
Was in NRT lounge today. Remodeled since my last visit - looks nice, with lots of computers to use, nice furnishings. Snacks were sushi, cajun chicken chunks, apple tart, salad, asian chicken soup (good), little pizzas, nuts, etc. All of it was pretty good IMO.
Also saw DTW lounge on a connection. Had a piece of nasty "cheese food" but I was glad to at least see they had the carrots back, along with the Delta stuff.
Hummus? I love Hummus, but is it a good idea to feed basically raw garlic to people getting on planes? It's already stinky enough without that!
Sep 21, 2009, 12:24 am
#5
Join Date: Jul 2003
Location: OMA / MUC
Programs: Former NW PE, now DL DM
Posts: 1,006
"Chick peas, water, tahini (sesame paste), sea salt, natural spices, citric acid"
And it tastes pretty darn good on those bland crackers they are putting out now!!!
Sep 21, 2009, 6:14 am
#6
Join Date: Jun 2005
Location: DTW/FNT
Programs: Delta (nee NW), Hilton Diamond. IHG (PT)
Posts: 4,823
My last visit to the NW WC at G concourse was in May 2009. It is now a Sky Club. Visited yesterday and was schocked at the lack of amenities. Gone are the nice cheese blocks in the refrigerator, gone is the fruit plate. Only that awfull sweet trail mix, pretzels and some dry biscuits. Is this really worth any membership fee at all? Except for the free booze and wi-fi, I see no value. At least not for the kind of fee that they charge for membership.
What a let down this was.
What a let down this was.
Bob H
Sep 21, 2009, 6:21 am
#7
Join Date: Jul 2006
Location: Inland Empire!
Programs: NW Plat (formerly), UA 1K, Hilton Silver, Hyatt Plat
Posts: 2,917
Write to DL or NWA!
Where have you all been??? This has been like this now for ~3 months. Please take the time to complain to NW and DL about the horrible food offerings, especially WC members, as posting your feelings here will do nada about helping the SC management consider changing the food options.
I have already sent them my feelings about the value depreciation of my membership. I really would like a refund of my remaining almost 3 years. I would not renew with the club the way it is now, they need to know this.
I have already sent them my feelings about the value depreciation of my membership. I really would like a refund of my remaining almost 3 years. I would not renew with the club the way it is now, they need to know this.
Sep 21, 2009, 6:41 am
#8
Join Date: Oct 2004
Location: Anywhere but home
Programs: UA 1K/MM, DL GM/MM, HH Dia, PC Plat, MR Gold, ALL Sil,
Posts: 4,556
Where have you all been??? This has been like this now for ~3 months. Please take the time to complain to NW and DL about the horrible food offerings, especially WC members, as posting your feelings here will do nada about helping the SC management consider changing the food options.
I have already sent them my feelings about the value depreciation of my membership. I really would like a refund of my remaining almost 3 years. I would not renew with the club the way it is now, they need to know this.
I have already sent them my feelings about the value depreciation of my membership. I really would like a refund of my remaining almost 3 years. I would not renew with the club the way it is now, they need to know this.
Sep 21, 2009, 8:29 am
#10
Join Date: Feb 2006
Location: MSN/HOU
Programs: DL Silver (0.239 MM), DL SkyClub Life, IHG Plat, Hilton Gold
Posts: 1,107
Sep 21, 2009, 9:29 am
#11
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Platinum, Hertz Presidents Circle
Posts: 6,995
The stale crackers, packaged "processed cheese product", carrots, celery and hummus come out at 4:00 pm. I think they officially disappear at 7:00. The inedible snack mix and nutella is out at all times.
Sep 21, 2009, 9:45 am
#12
FlyerTalk Evangelist
Join Date: Dec 2004
Location: MSP
Programs: Fallen Plats, ex-WN CP, DYKWIW; still PAL Premier Elite & Hilton Diamond
Posts: 25,418
Delta are Borg. You will be assimilated.
Sep 21, 2009, 12:06 pm
#13
Join Date: May 2002
Location: STL
Programs: DL PM/1MM, DL SkClub LT, Marr LT Plat, IHG Plat, HH Diam
Posts: 2,006
Since I don't drink the hard stuff when traveling I have to somehow rationalize how much I paid for my LT membership last Nov.
Sep 21, 2009, 2:06 pm
#14
Join Date: Mar 2004
Programs: DL PM, DL MM, Hilton Gold, Marriott Gold, SPG
Posts: 804
Are you listening Delta?
Let's hope Delta is reading this thread. The clubs are awful since Delta entered the picture, Please, PLEASE, DELTA bring back our old amenities that I bought when I paid my new lifetime membership in late 2008.
I paid for my membership with my American Express. Wonder if I can contact them about a vendor not providing the service they sold me?
I paid for my membership with my American Express. Wonder if I can contact them about a vendor not providing the service they sold me?
Sep 21, 2009, 2:12 pm
#15
Join Date: Jan 2004
Location: SYD+TYO+GFK
Programs: UA 1K, QF Plat, VA Gold, IHG Spire Ambassador, Hilton Diamond, Marriott Gold, Coles FlyBuys
Posts: 2,806
I might be in the minority but I'm of the opinion that the coffee/latte/mocha dispensed by these machines is actually quite tasty (as far as self service machine products go). IMO it's an acceptable alternative to *Bucks and free beats $4.
Since I don't drink the hard stuff when traveling I have to somehow rationalize how much I paid for my LT membership last Nov.
Since I don't drink the hard stuff when traveling I have to somehow rationalize how much I paid for my LT membership last Nov.