Delta forces ExpertFlyer to remove Elite Upgrade availability
Oct 18, 2013, 12:50 pm
#1
Original Poster
Join Date: Aug 2013
Location: TLH
Programs: DL DM, HH Gold, IHG Gold
Posts: 109
Delta forces ExpertFlyer to remove Elite Upgrade availability
Just got this email from ExpertFlyer:
WTH Delta!?
Dear ExpertFlyer Subscriber,
As of today, Delta has requested that we remove the visibility of the DL elite upgrade classes (RU/OU) from ExpertFlyer.com. As such, your Flight Alerts for these 2 classes can no longer check for availability in those classes so their status has been changed to Expired so they do not count against your available alert allocation.
If you would like to send feedback to Delta regarding their decision and how it may affect you, please use the following link to email them. Delta Email Feedback
As always, thank you for your support of ExpertFlyer.
-The ExpertFlyer.com Team
As of today, Delta has requested that we remove the visibility of the DL elite upgrade classes (RU/OU) from ExpertFlyer.com. As such, your Flight Alerts for these 2 classes can no longer check for availability in those classes so their status has been changed to Expired so they do not count against your available alert allocation.
If you would like to send feedback to Delta regarding their decision and how it may affect you, please use the following link to email them. Delta Email Feedback
As always, thank you for your support of ExpertFlyer.
-The ExpertFlyer.com Team
Last edited by NewNole2001; Oct 18, 2013 at 3:11 pm Reason: Edited title to clarify what has been removed
Oct 18, 2013, 12:52 pm
#2
FlyerTalk Evangelist
Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,938
Kind of ironic that the airlines want customers drawn to their own websites (for upsells, etc) but then their websites are down sometimes for hours at a time, like yesterday.
Oct 18, 2013, 1:02 pm
#4
Join Date: Dec 2010
Location: SE USA
Programs: DL DM/MM , IHG Plat, MR Titanium, HH Gold, EK Frequent Kettle, UA Silver, AA Hater
Posts: 2,020
That would render EF useless for me. It also increases the workload for DL agents as I never call until I see a SWU is available.
I find that spoonfeeding the agents really helps.
As of right now they still show available so we shall see.
I find that spoonfeeding the agents really helps.
As of right now they still show available so we shall see.
Oct 18, 2013, 1:03 pm
#5
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,273
I'm always a little confused by these.
EF says DL has "requested" that ExpertFlyer "remove the visibility" of these classes, which to me reads much differently than "Delta has stopped publishing these classes to our data source". Why doesn't EF just tell DL to get bent?
EF says DL has "requested" that ExpertFlyer "remove the visibility" of these classes, which to me reads much differently than "Delta has stopped publishing these classes to our data source". Why doesn't EF just tell DL to get bent?
Oct 18, 2013, 1:04 pm
#6
Original Poster
Join Date: Aug 2013
Location: TLH
Programs: DL DM, HH Gold, IHG Gold
Posts: 109
Oct 18, 2013, 1:10 pm
#9
Join Date: Nov 2011
Location: Minneapolis
Programs: DL DM
Posts: 2,235
Unless this is changing also in the near future.
Oct 18, 2013, 1:16 pm
#10
Join Date: Dec 2010
Location: SE USA
Programs: DL DM/MM , IHG Plat, MR Titanium, HH Gold, EK Frequent Kettle, UA Silver, AA Hater
Posts: 2,020
Oh good....then my $4.99 was not wasted! Of course I have only been able to use 1 of 6 SWU's as desired this year. The other 5 I burned on short domestic legs where I probably would have been upgraded anyway.
Oct 18, 2013, 1:28 pm
#12
Join Date: Jul 2007
Location: VPS
Programs: DL-DM, 2MM; AA,QF,UA, WN. Every imaginable hotel program
Posts: 2,352
This is very disappointing news. I suspect DL is trying to decrease the number of STCs and STSs, thinking that many people use that option just to improve their chance of an upgrade.
Oct 18, 2013, 1:33 pm
#15
Join Date: Aug 2008
Location: MCO
Programs: DL-DM/1MM, HILTON-DIA, .HYATT-DIA/GLOB , IHG-PLT,HERTZ 5*, NATIONAL ES
Posts: 8,691
