Delta matches UA and US's change fees
Apr 30, 2013, 1:31 pm
#2
FlyerTalk Evangelist
Join Date: Feb 2010
Location: LHR
Programs: DL DM 2MM, BA Bronze, Various Hotels
Posts: 10,187
No surprise here...money see, monkey do.
https://www.delta.com/content/www/en...t-changes.html
Based on the fare rules, you may have to pay a service fee and/or a difference in fare. For travel within the 50 United States, Canada, Puerto Rico and the U.S. Virgin Islands, the fee is $200 for Delta-marketed flights.
For travel outside the United States, Canada, Puerto Rico, and the U.S. Virgin Islands, the change fee for Delta-marketed flights is typically $250, but can vary based on location and type of fare. Changes are usually permitted only to the return portion of an international itinerary.
For travel outside the United States, Canada, Puerto Rico, and the U.S. Virgin Islands, the change fee for Delta-marketed flights is typically $250, but can vary based on location and type of fare. Changes are usually permitted only to the return portion of an international itinerary.
Apr 30, 2013, 1:35 pm
#5
Join Date: Dec 2012
Posts: 1,117
Yup. Here's the old phrasing:
Here's the new phrasing:
Link: http://www.delta.com/content/www/en_...t-changes.html
Hooray for the new enhancement!! It's been, what, 2 weeks?
Based on the fare rules, you may have to pay a service fee and/or a difference in fare. For travel within the 50 United States, the fee is $150 for Delta flights.
Based on the fare rules, you may have to pay a service fee and/or a difference in fare. For travel within the 50 United States, Canada, Puerto Rico and the U.S. Virgin Islands, the fee is $200 for Delta-marketed flights.
Hooray for the new enhancement!! It's been, what, 2 weeks?
Apr 30, 2013, 1:43 pm
#6
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
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Wirelessly posted (beckoa's PWP wondrousdevice3.0: Mozilla/5.0 (BlackBerry; U; BlackBerry 9810; en-US) AppleWebKit/534.11+ (KHTML, like Gecko) Version/7.1.0.694 Mobile Safari/534.11+)
Outstanding DL...
I'll stick to the $75(online)/$100(phone) AS charges (or zero for MVPG and higher)
Outstanding DL...
I'll stick to the $75(online)/$100(phone) AS charges (or zero for MVPG and higher)
Apr 30, 2013, 1:47 pm
#8
Join Date: Dec 2012
Posts: 1,117
Also, no possible way to spin this in a positive way? Maybe something like:
As a part of our continuous efforts to enhance and improve our customer service, and to ensure timely and efficient operation on your travel day, we are rolling out the better and updated ticket change program.
With this program enhancement, we have lowered the ticket change fee for travel to/from Canada, Puerto Rico and the US Virgin Islands from $250 to $200, allowing you greater flexibility in your travel.
Please note that change fees for travel within the US will also be $200, preventing some passengers from changing their tickets onto your flights, leaving some extra room for you. We value your loyalty THAT MUCH.
Enjoy!
With this program enhancement, we have lowered the ticket change fee for travel to/from Canada, Puerto Rico and the US Virgin Islands from $250 to $200, allowing you greater flexibility in your travel.
Please note that change fees for travel within the US will also be $200, preventing some passengers from changing their tickets onto your flights, leaving some extra room for you. We value your loyalty THAT MUCH.
Enjoy!
Apr 30, 2013, 1:55 pm
#9
Join Date: Jan 2010
Location: Boston, MA
Programs: DL Diamond, HHonors Diamond, National Executive Elite
Posts: 2,362
I don't much care about change fees since I rarely incur them. And when I do, I'm usually able to pass the cost along to clients. That said, it's disappointing that Delta didn't bother to give either the FT community or the Medallion ranks any advance notice. Such notice wouldn't really have mattered much, but honest disclosure would have been appreciated nonetheless.
Apr 30, 2013, 2:00 pm
#10
Join Date: Nov 2012
Programs: Delta DM, SPG Plat, Marriott Plat, IHG Spire
Posts: 1,021
Great. Next "enhancement": Gutting the upgrades.
Which will put the nail in their coffin for anyone caring about staying with DL if they are PM or under.
Which will put the nail in their coffin for anyone caring about staying with DL if they are PM or under.
Last edited by kitkat77; Apr 30, 2013 at 2:01 pm Reason: Too specific, don't want to give DL ideas.
Apr 30, 2013, 2:01 pm
#12
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
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Posts: 15,198
No, next thing will be Phase 2 for evolution of skymiles... revenue based earning and redemption. Enjoy that BE ticket costing >500k miles!
Apr 30, 2013, 3:01 pm
#15
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