Outage compensation
Aug 12, 2016, 6:36 am
#31
Join Date: Aug 2003
Location: Mesilla, NM
Programs: DL DM 4.7 MM MQM Marriott Ambassador Lifetime Titanium AA CK
Posts: 2,714
20K in the account yesterday given delays Tuesday and Thursday. I had to switch airports Tuesday DCA to IAD and Thursday route home via connection in CVG vs. direct DCA-MSP
Aug 12, 2016, 6:43 am
#32
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
Aug 12, 2016, 7:18 am
#33
Join Date: Dec 2009
Location: RDU
Programs: DL DM+(segs)/MM, UA Ag, Hilton DM, Marriott Ti (life Pt), TSA Opt-out Platinum
Posts: 3,227
I got 20K miles yesterday for my 4+ hr delay (and lost bag) Tuesday. I was traveling on an award ticket, so perhaps that's why I got miles and no $.
Aug 12, 2016, 7:42 am
#36
Suspended
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
Aug 12, 2016, 7:55 am
#37
Join Date: Mar 2015
Location: Seattle
Programs: DL DM, Marriott Gold
Posts: 609
I think this might just add fuel to the fire: I flew Tuesday, and miraculously my flight was one of the few on-time. Got the 20,000 bonus "Medallion" miles anyway. For those of you who had a much worse experience, 20k miles and $200 voucher seems very parsimonious.
Aug 12, 2016, 8:07 am
#38
Join Date: Mar 2011
Programs: Delta Skymiles
Posts: 55
Did not get email re: 3hours, did get apology email
I had a total delay of over 5 hours.
Probably a shade under 3 hours on departure, though we loaded the plan 2:15 late and sat for about 45 minutes (PHL).
Then we sat about 2:15-2:30 once we landed in Atlanta waiting for a gate.
I filled out the form. I did NOT receive a 3 hour delay email I've seen referenced. I DID receive an apology email today, but no mention of compensation.
Anyone that did NOT get a 3hr email get any compensation yet?
Probably a shade under 3 hours on departure, though we loaded the plan 2:15 late and sat for about 45 minutes (PHL).
Then we sat about 2:15-2:30 once we landed in Atlanta waiting for a gate.
I filled out the form. I did NOT receive a 3 hour delay email I've seen referenced. I DID receive an apology email today, but no mention of compensation.
Anyone that did NOT get a 3hr email get any compensation yet?
Aug 12, 2016, 8:10 am
#39
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,943
I had a total delay of over 5 hours.
Probably a shade under 3 hours on departure, though we loaded the plan 2:15 late and sat for about 45 minutes (PHL).
Then we sat about 2:15-2:30 once we landed in Atlanta waiting for a gate.
I filled out the form. I did NOT receive a 3 hour delay email I've seen referenced. I DID receive an apology email today, but no mention of compensation.
Anyone that did NOT get a 3hr email get any compensation yet?
Probably a shade under 3 hours on departure, though we loaded the plan 2:15 late and sat for about 45 minutes (PHL).
Then we sat about 2:15-2:30 once we landed in Atlanta waiting for a gate.
I filled out the form. I did NOT receive a 3 hour delay email I've seen referenced. I DID receive an apology email today, but no mention of compensation.
Anyone that did NOT get a 3hr email get any compensation yet?
Aug 12, 2016, 8:21 am
#40
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,860
Has anybody actually received the TCV in their account? I have 20K miles, but no e-mail and no voucher. My flight Tuesday was cancelled.
David
David
Aug 12, 2016, 8:32 am
#42
Join Date: Feb 2008
Posts: 1,597
Are you talking about the form on www.delta.com/wecare?
Aug 12, 2016, 8:47 am
#43
Join Date: Jan 2014
Programs: Delta DM
Posts: 20
My flight from PEK to DTW on 8/8 was cancelled, after waiting in the airplane for 5+ hours. All 290+ people were arranged in a five-star hotel, with dinner/breakfast vouchers. We were able to fly with the same airplane and same group of crew next day.
Got 20K miles in my skymiles account and filled the form yesterday for $200 compensation, until now no response yet.
Got 20K miles in my skymiles account and filled the form yesterday for $200 compensation, until now no response yet.
Aug 12, 2016, 8:48 am
#44
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,943
Aug 12, 2016, 9:00 am
#45
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,943
I'm writing a nice letter to DL praising their agents for being so calm and collected in ATL (they really were) and explaining my 27-hour mid-transit delay. Received $200 voucher so far. No status on DL. Paid for hotel and some "essentials" out of pocket but hoping to get reimbursed by trip insurance for that. What is appropriate compensation for a delay like this at connecting point (with fewer options than being delayed at home airport)?