Aug 9, 2016, 1:04 pm
Last edit by: TheLifeOfA_NKCM
As most of us ...well, all of us, know, there was a power failure at ground ops in ATL on Monday (2016-08-08) at 2:39AM which lead to mass-cancellations and delays and rebookings spanning as far as next Sunday (2016-08-21) as of Aug 9. Passengers didn't hesitate to display their dissapointment, Twitter, ACS, and DL phone lines were ambushed with customers. In an effort to keep our fellow flyers informed on the incoming changes and information, this Wiki was formed.
You may all feel free to edit it as your leisure as we continue to watch this develop..
If you are currently at an airport right now, your information on the ongoing events and current situation there is equally as valuable. Thanks for your input.
If you have part of an article in your post, please cite it with a URL to it's
origin.
Airport & Support Situation..
NRT: Foam or Blowup Pad, Crackers, and water given out to customers for sleeping prior to hotel voucher last night
MSP: "Security Lines best since reconfiguration"
---
Note:
Some passengers are reporting long waiting queues on DL phone lines. If possible avoid contacting DL CSR by phone (DM and medallion lines are also expected to have a notably longer wait as well) and instead redirect att'n to Twitter which has been said to be notably quicker than other means of assistance, including Need Help Centers and Gate Agents. Fly Delta and Delta.com should also be permitting rebooking on to other flights at this time. If you are unable to take advantage of any of these methods, express add'l patience
Delta Related Updates:
---
August 11th, 2016 // 11:00AM ET - Flights OPs Return to Normal
Flight operations have returned to normal following Monday’s outage, airline officials said at noon today. Delta started the day with roughly 25 mainline flights canceled—some due to bad weather in the Midwest—and no additional cancellations are anticipated.
“The airline is back on its feet, moving past this week’s disruption and operating normally,” said Dave Holtz, S.V.P. - Operations and Customer Center. “Running a reliable operation is something we pride ourselves on and frankly, that didn’t happen this week. But our teams have worked tirelessly to bring back the dependable airline our customers have known us to be and have come to expect from us.”
SLC.jpgWith the impact of the power loss is in the rearview mirror, the airline is carefully monitoring the development of a weather system that may hit the eastern third of the U.S. later today, with the possibility of air traffic control-related delays possible in the Northeast. No additional cancellations as a result of weather are expected, however.
The airline plans to fly more than 610,000 people today. By noon Thursday, nearly 2,200 flights had departed with more than 85 percent departing within 15 minutes of the scheduled departure time.
Even so, customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Delta's travel waiver has been extended through Thursday.
Monday morning an uninterrupted power source switch experienced a small fire which resulted in a massive failure at Delta’s Technology Command Center. This caused the power control module to malfunction, sending a surge to a transformer outside of Delta, resulting in the loss of power. The power was stabilized and power was restored quickly. But when this happened, critical systems and network equipment didn’t switch over to backups. Around 300 of about 7,000 data center components were discovered to not have been configured appropriately to avail back-up power. In addition to restoring Delta’s systems to normal operations, Delta teams this week have been working to ensure reliable redundancies of electrical power as well as network connectivity and applications are in place.
---
August 10th, 2016
Travel waiver impacted dates now extended to include August 11th
https://www.delta.com/content/www/en...em-outage.html
---
4:30PM ET // August 10th, 2016 - Delta has canceled 317 flights today, none in the last hour. Of 3,100 flights that have departed during the day, about 2/3 left within 30 minutes of their scheduled departure time.
Delta's travel waiver has been extended. The airline has extended its offer of compensation to customers significantly affected by lengthy delays or cancellations. Many customers have already been contacted by Delta.
Delta CEO Bastian: 'This isn't who we are'
---
2:30PM ET // August 10th, 2016 - Delta has canceled 311 flights today. About 2,540 flights have departed, 70 percent of those within 30 minutes of the scheduled departure time. Delta operates nearly 6,000 flights a day this time of year.
Delta's travel waiver has been extended. The airline has extended its offer of compensation to customers significantly affected by lengthy delays or cancellations. Many customers have already been contacted by Delta.
---
12:30 PM ET // August 10th, 2016 - Delta has added a few more cancellations, bringing the number today to 278. About 1,950 flights have departed, 75 percent of those within 30 minutes of scheduled departure time. Delta operates nearly 6,000 flights a day this time of year.
Delta also extended its offer of compensation to customers significantly affected by delays or lengthy cancellations. Many customers have already been contacted by Delta.
---
11:00AM EDT // August 10th, 2016 - Delta officials anticipate returning to a normal operation by afternoon Wednesday following an outage Monday that disrupted the flight schedule, though scattered thunderstorms expected in the eastern U.S. may slow the recovery.
By late morning, Delta had canceled 255 flights while 1,500 flights departed. About 80 percent of those flights departed within 30 minutes of their scheduled time.
Technology systems that allow airport customer service agents to process check-ins, conduct boarding and dispatch aircraft are functioning normally with the bulk of delays and cancellations coming as a result of flight crews displaced or running up against their maximum allowed duty period following the outage.
“We’re in the final hours of bouncing back from the disruption,” said Bill Lentsch, Delta’s Senior Vice President— Airport Customer Service and Airline Operations. “Delta employees have been working around the clock and are committed to bringing the airline back to full strength. We know this has been a rough couple of days for our customers and apologize to those who have experienced our less-than-stellar operation.”
Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest. Delta sent reservations personnel from the corporate headquarters in Atlanta to help customer service agents process customers at Hartsfield-Jackson Atlanta International Airport. A cadre of additional employees were also positioned throughout the Atlanta airport to help customers get to their flights.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta's travel waiver has been extended and the airline continued to provide hotel vouchers to several thousand customers, including more than 2,300 Tuesday night in Atlanta. Delta extended its offer of compensation to customers significantly affected by delays or cancellations. Many customers have already been contacted by Delta.
---
7:00AM ET // August, 10th, 2016 - Delta officials anticipate returning to a normal operation by mid-to-late afternoon Wednesday following an outage Monday that disrupted the airline’s flight schedule, though a chance of scattered thunderstorms expected in the eastern U.S. may have the potential to slow the recovery.
Teams across the airline continued work during the overnight hours to bring an end to the impact of Monday’s outage that disrupted operations. Delta will start the Wednesday operation with a little over 150 system-wide cancellations after roughly 800 flights were canceled Tuesday.
Technology systems that allow airport customer service agents to process check-ins, conduct boarding and dispatch aircraft are functioning normally with the bulk of delays and cancellations coming as a result of flight crews displaced or running up against their maximum allowed duty period following the outage.
“We’re in the final hours of bouncing back from the disruption,” said Bill Lentsch, Delta’s Senior Vice President— Airport Customer Service and Airline Operations. “Delta employees have been working around the clock and are committed to bringing the airline back to full strength. We know this has been a rough couple of days for our customers and apologize to those who have experienced our less-than-stellar operation.”
Delta CEO Bastian: 'This isn't who we are'
Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest. Delta sent reservations personnel from the corporate headquarters in Atlanta to help customer service agents process customers at Hartsfield-Jackson Atlanta International Airport. A cadre of additional employees were also positioned throughout the Atlanta Airport to help customers get to their flights.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta's travel waiver has been extended and the airline continued to provide hotel vouchers to several thousand customers, including more than 2,300 Tuesday night in Atlanta. Through noon ET, Delta will extend its offer of compensation to customers significantly affected by delays or cancellations to cover Tuesday. Many customers have already been contacted by Delta agents.
Unaccompanied minors will again be allowed to travel on Delta Wednesday following a temporary stay during the height of the disruption.
---
August 9th, 2016 // 6:00 PM EST - Rebooking, Refunds, and Compensation: What Customers Need to Know:
Delta people worldwide are working around the clock to take care of customers affected by the disruption of airline operations. Below are updates to assist customers with questions regarding rebooking a flight, the current travel waiver and compensation Delta is offering affected customers:
Q: What does Delta's travel waiver offer customers?
If a customer's flight is cancelled or significantly delayed, he or she entitled to a refund. Even if the flight is not canceled, a one-time change to the ticket may be made without a fee. See full details here.
Q. Has Delta's travel waiver been extended?
Yes, to offer additional flexibility to customers who wish to make changes to their travel plans, Delta's travel waiver has been extended. For the latest information, see full details here.
Q. Is Delta offering travel vouchers to impacted customers?
Yes. Delta will provide $200 in travel vouchers to all customers who experienced a delay of greater than three hours or a cancelled flight as a result of the impact to operations systemwide. The vouchers are available for travel on all Delta and Delta Connection-operated flights.
Customers affected by the outage and who have provided their email address will be contacted via email and will receive their voucher in seven to 10 business days. Customers who have not been contacted can complete a Customer Care form on www.delta.com/wecare to receive their voucher. All travel must be booked by one year from the date the voucher was issued.
Q. Do the travel vouchers also apply to customers who are entitled to a refund?
Yes. Delta will provide $200 in travel vouchers to all customers who experienced a delay of greater than three hours or a cancelled flight as a result of the impact to operations systemwide.
---
August 9th, 2016 - Delta CEO Ed Bastian Releases Another Statement
Today Ed released another statement regarding the ongoing system reset and outage. Claiming "This isn't who we are". It can be found here.
---
Nonrev Travel Discouraged; Buddy Passes embargoed
Delta employees and family with nonrev flight privileges are discouraged at this time from making any personal travel until further notice. Additionally, during this time travelling via the use of a buddy pass will be embargoed. An end date to this travel suspension has not been decided upon and will be released in future updates.
---
Travel Waiver in effect:
All Delta flights
August 8-10, 2016
Ticket must be Reissued On or Before, and Rebooked Travel must begin no later than:
August 21, 2016
Note: This also has been extended to include hotel rooms and other accommodations for those customers who may need to take an add'l night stay due to a flight cancellation.
---
August 9th, 2016 // 11:00 PM EST -
Delta canceled about 775 flights Tuesday as the airline worked to establish normal operations after Monday’s outage that disrupted the flight schedule. The outlook for Wednesday’s operation is positive, Delta officials said, with about 90 cancellations expected at the beginning of the day leading to normal operations later.
Delta continues to recover from events earlier this week and expect to be back to normal operations by mid-day Wed, with some cancellations in the morning. -summarized; news.delta.com
---
August 9th, 2016 // 2:00 PM EST - Cause of Outage Identified:
"a critical power control module at our Technology Command Center malfunctioned, causing a surge to the transformer and a loss of power. The universal power was stabilized and power was restored quickly. But when this happened, critical systems and network equipment didn't switch over to backups. Other systems did. And now we're seeing instability in these systems."
Power was restored quickly however, due to some critical systems and network equipment didn't switch over to the backups leading to the outage; DL still in recovery. ACS systems are still catching up and have been reported to be running slow -summarized; news.delta.com
---
August 9th, 2016 // 12:30 PM EST - Delta has canceled about 530 flights today while more than 1,600 have departed as the airline works diligently to normalize operations after Monday's outage that disrupted the flight schedule. Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta's travel waiver has been extended to customers traveling on Aug. 9. Also, unaccompanied minors that have not yet begun travel will not be accepted until Wednesday. Those customers will be able to book without fee at a later date.
Delta offered compensation to customers significantly affected by delays or cancellations. -news.delta.com
---
August 9th, 2016 // 8:30 AM EST - What Customers Need to Know for Tuesday:
Delta is cancelling more than 300 flights Tuesday morning as it works to reset the operation and get crews, aircraft and other operational elements in place to take care of customers. The airline experienced a loss of power Monday morning that impacted operations systemwide.
Here are some things to know today:
1. Customers traveling Tuesday should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
2. Delays continue. Customers heading to the airport should expect delays and cancellations. While inquiries are high and wait times are long, our customer service agents are doing everything they can to assist.
3. Delta's travel waiver has been extended to customers traveling on Tuesday.
4. Delta extended its offer of compensation to customers significantly affected by delays or cancellations to cover today.
5. Unaccompanied minors that have not yet begun travel will not be accepted until Wednesday. Those customers will be able to book without fee at a later date.-news.delta.com
You may all feel free to edit it as your leisure as we continue to watch this develop..
If you are currently at an airport right now, your information on the ongoing events and current situation there is equally as valuable. Thanks for your input.
If you have part of an article in your post, please cite it with a URL to it's
origin.
Airport & Support Situation..
NRT: Foam or Blowup Pad, Crackers, and water given out to customers for sleeping prior to hotel voucher last night
MSP: "Security Lines best since reconfiguration"
---
Note:
Some passengers are reporting long waiting queues on DL phone lines. If possible avoid contacting DL CSR by phone (DM and medallion lines are also expected to have a notably longer wait as well) and instead redirect att'n to Twitter which has been said to be notably quicker than other means of assistance, including Need Help Centers and Gate Agents. Fly Delta and Delta.com should also be permitting rebooking on to other flights at this time. If you are unable to take advantage of any of these methods, express add'l patience
Delta Related Updates:
---
August 11th, 2016 // 11:00AM ET - Flights OPs Return to Normal
Flight operations have returned to normal following Monday’s outage, airline officials said at noon today. Delta started the day with roughly 25 mainline flights canceled—some due to bad weather in the Midwest—and no additional cancellations are anticipated.
“The airline is back on its feet, moving past this week’s disruption and operating normally,” said Dave Holtz, S.V.P. - Operations and Customer Center. “Running a reliable operation is something we pride ourselves on and frankly, that didn’t happen this week. But our teams have worked tirelessly to bring back the dependable airline our customers have known us to be and have come to expect from us.”
SLC.jpgWith the impact of the power loss is in the rearview mirror, the airline is carefully monitoring the development of a weather system that may hit the eastern third of the U.S. later today, with the possibility of air traffic control-related delays possible in the Northeast. No additional cancellations as a result of weather are expected, however.
The airline plans to fly more than 610,000 people today. By noon Thursday, nearly 2,200 flights had departed with more than 85 percent departing within 15 minutes of the scheduled departure time.
Even so, customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Delta's travel waiver has been extended through Thursday.
Monday morning an uninterrupted power source switch experienced a small fire which resulted in a massive failure at Delta’s Technology Command Center. This caused the power control module to malfunction, sending a surge to a transformer outside of Delta, resulting in the loss of power. The power was stabilized and power was restored quickly. But when this happened, critical systems and network equipment didn’t switch over to backups. Around 300 of about 7,000 data center components were discovered to not have been configured appropriately to avail back-up power. In addition to restoring Delta’s systems to normal operations, Delta teams this week have been working to ensure reliable redundancies of electrical power as well as network connectivity and applications are in place.
---
August 10th, 2016
Travel waiver impacted dates now extended to include August 11th
https://www.delta.com/content/www/en...em-outage.html
---
4:30PM ET // August 10th, 2016 - Delta has canceled 317 flights today, none in the last hour. Of 3,100 flights that have departed during the day, about 2/3 left within 30 minutes of their scheduled departure time.
Delta's travel waiver has been extended. The airline has extended its offer of compensation to customers significantly affected by lengthy delays or cancellations. Many customers have already been contacted by Delta.
Delta CEO Bastian: 'This isn't who we are'
---
2:30PM ET // August 10th, 2016 - Delta has canceled 311 flights today. About 2,540 flights have departed, 70 percent of those within 30 minutes of the scheduled departure time. Delta operates nearly 6,000 flights a day this time of year.
Delta's travel waiver has been extended. The airline has extended its offer of compensation to customers significantly affected by lengthy delays or cancellations. Many customers have already been contacted by Delta.
---
12:30 PM ET // August 10th, 2016 - Delta has added a few more cancellations, bringing the number today to 278. About 1,950 flights have departed, 75 percent of those within 30 minutes of scheduled departure time. Delta operates nearly 6,000 flights a day this time of year.
Delta also extended its offer of compensation to customers significantly affected by delays or lengthy cancellations. Many customers have already been contacted by Delta.
---
11:00AM EDT // August 10th, 2016 - Delta officials anticipate returning to a normal operation by afternoon Wednesday following an outage Monday that disrupted the flight schedule, though scattered thunderstorms expected in the eastern U.S. may slow the recovery.
By late morning, Delta had canceled 255 flights while 1,500 flights departed. About 80 percent of those flights departed within 30 minutes of their scheduled time.
Technology systems that allow airport customer service agents to process check-ins, conduct boarding and dispatch aircraft are functioning normally with the bulk of delays and cancellations coming as a result of flight crews displaced or running up against their maximum allowed duty period following the outage.
“We’re in the final hours of bouncing back from the disruption,” said Bill Lentsch, Delta’s Senior Vice President— Airport Customer Service and Airline Operations. “Delta employees have been working around the clock and are committed to bringing the airline back to full strength. We know this has been a rough couple of days for our customers and apologize to those who have experienced our less-than-stellar operation.”
Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest. Delta sent reservations personnel from the corporate headquarters in Atlanta to help customer service agents process customers at Hartsfield-Jackson Atlanta International Airport. A cadre of additional employees were also positioned throughout the Atlanta airport to help customers get to their flights.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta's travel waiver has been extended and the airline continued to provide hotel vouchers to several thousand customers, including more than 2,300 Tuesday night in Atlanta. Delta extended its offer of compensation to customers significantly affected by delays or cancellations. Many customers have already been contacted by Delta.
---
7:00AM ET // August, 10th, 2016 - Delta officials anticipate returning to a normal operation by mid-to-late afternoon Wednesday following an outage Monday that disrupted the airline’s flight schedule, though a chance of scattered thunderstorms expected in the eastern U.S. may have the potential to slow the recovery.
Teams across the airline continued work during the overnight hours to bring an end to the impact of Monday’s outage that disrupted operations. Delta will start the Wednesday operation with a little over 150 system-wide cancellations after roughly 800 flights were canceled Tuesday.
Technology systems that allow airport customer service agents to process check-ins, conduct boarding and dispatch aircraft are functioning normally with the bulk of delays and cancellations coming as a result of flight crews displaced or running up against their maximum allowed duty period following the outage.
“We’re in the final hours of bouncing back from the disruption,” said Bill Lentsch, Delta’s Senior Vice President— Airport Customer Service and Airline Operations. “Delta employees have been working around the clock and are committed to bringing the airline back to full strength. We know this has been a rough couple of days for our customers and apologize to those who have experienced our less-than-stellar operation.”
Delta CEO Bastian: 'This isn't who we are'
Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest. Delta sent reservations personnel from the corporate headquarters in Atlanta to help customer service agents process customers at Hartsfield-Jackson Atlanta International Airport. A cadre of additional employees were also positioned throughout the Atlanta Airport to help customers get to their flights.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta's travel waiver has been extended and the airline continued to provide hotel vouchers to several thousand customers, including more than 2,300 Tuesday night in Atlanta. Through noon ET, Delta will extend its offer of compensation to customers significantly affected by delays or cancellations to cover Tuesday. Many customers have already been contacted by Delta agents.
Unaccompanied minors will again be allowed to travel on Delta Wednesday following a temporary stay during the height of the disruption.
---
August 9th, 2016 // 6:00 PM EST - Rebooking, Refunds, and Compensation: What Customers Need to Know:
Delta people worldwide are working around the clock to take care of customers affected by the disruption of airline operations. Below are updates to assist customers with questions regarding rebooking a flight, the current travel waiver and compensation Delta is offering affected customers:
Q: What does Delta's travel waiver offer customers?
If a customer's flight is cancelled or significantly delayed, he or she entitled to a refund. Even if the flight is not canceled, a one-time change to the ticket may be made without a fee. See full details here.
Q. Has Delta's travel waiver been extended?
Yes, to offer additional flexibility to customers who wish to make changes to their travel plans, Delta's travel waiver has been extended. For the latest information, see full details here.
Q. Is Delta offering travel vouchers to impacted customers?
Yes. Delta will provide $200 in travel vouchers to all customers who experienced a delay of greater than three hours or a cancelled flight as a result of the impact to operations systemwide. The vouchers are available for travel on all Delta and Delta Connection-operated flights.
Customers affected by the outage and who have provided their email address will be contacted via email and will receive their voucher in seven to 10 business days. Customers who have not been contacted can complete a Customer Care form on www.delta.com/wecare to receive their voucher. All travel must be booked by one year from the date the voucher was issued.
Q. Do the travel vouchers also apply to customers who are entitled to a refund?
Yes. Delta will provide $200 in travel vouchers to all customers who experienced a delay of greater than three hours or a cancelled flight as a result of the impact to operations systemwide.
---
August 9th, 2016 - Delta CEO Ed Bastian Releases Another Statement
Today Ed released another statement regarding the ongoing system reset and outage. Claiming "This isn't who we are". It can be found here.
---
Nonrev Travel Discouraged; Buddy Passes embargoed
Delta employees and family with nonrev flight privileges are discouraged at this time from making any personal travel until further notice. Additionally, during this time travelling via the use of a buddy pass will be embargoed. An end date to this travel suspension has not been decided upon and will be released in future updates.
---
Travel Waiver in effect:
All Delta flights
August 8-10, 2016
Ticket must be Reissued On or Before, and Rebooked Travel must begin no later than:
August 21, 2016
Note: This also has been extended to include hotel rooms and other accommodations for those customers who may need to take an add'l night stay due to a flight cancellation.
---
August 9th, 2016 // 11:00 PM EST -
Delta canceled about 775 flights Tuesday as the airline worked to establish normal operations after Monday’s outage that disrupted the flight schedule. The outlook for Wednesday’s operation is positive, Delta officials said, with about 90 cancellations expected at the beginning of the day leading to normal operations later.
Delta continues to recover from events earlier this week and expect to be back to normal operations by mid-day Wed, with some cancellations in the morning. -summarized; news.delta.com
---
August 9th, 2016 // 2:00 PM EST - Cause of Outage Identified:
"a critical power control module at our Technology Command Center malfunctioned, causing a surge to the transformer and a loss of power. The universal power was stabilized and power was restored quickly. But when this happened, critical systems and network equipment didn't switch over to backups. Other systems did. And now we're seeing instability in these systems."
Power was restored quickly however, due to some critical systems and network equipment didn't switch over to the backups leading to the outage; DL still in recovery. ACS systems are still catching up and have been reported to be running slow -summarized; news.delta.com
---
August 9th, 2016 // 12:30 PM EST - Delta has canceled about 530 flights today while more than 1,600 have departed as the airline works diligently to normalize operations after Monday's outage that disrupted the flight schedule. Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta's travel waiver has been extended to customers traveling on Aug. 9. Also, unaccompanied minors that have not yet begun travel will not be accepted until Wednesday. Those customers will be able to book without fee at a later date.
Delta offered compensation to customers significantly affected by delays or cancellations. -news.delta.com
---
August 9th, 2016 // 8:30 AM EST - What Customers Need to Know for Tuesday:
Delta is cancelling more than 300 flights Tuesday morning as it works to reset the operation and get crews, aircraft and other operational elements in place to take care of customers. The airline experienced a loss of power Monday morning that impacted operations systemwide.
Here are some things to know today:
1. Customers traveling Tuesday should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
2. Delays continue. Customers heading to the airport should expect delays and cancellations. While inquiries are high and wait times are long, our customer service agents are doing everything they can to assist.
3. Delta's travel waiver has been extended to customers traveling on Tuesday.
4. Delta extended its offer of compensation to customers significantly affected by delays or cancellations to cover today.
5. Unaccompanied minors that have not yet begun travel will not be accepted until Wednesday. Those customers will be able to book without fee at a later date.-news.delta.com
Delta computers down
Aug 9, 2016, 5:53 pm
#706
Join Date: Mar 2016
Location: MSP & MCO
Programs: DL PM & NRSA, AA Gold, ANA Plat, Hilton Gold, Marriott Gold, National EC Exec, GE, CLEAR
Posts: 1,225
Aug 9, 2016, 6:04 pm
#707
Join Date: Sep 2004
Posts: 309
I may or may not have a flight booked on DCA-ATL tomorrow. It's weird, the travel agent on the phone swears I have a confirmed seat on the flight, and gave me the seat assignment. The travel agency web site has me as confirmed on the flight but says I have no seat assignment. And when I look on the Delta site, they still don't have my return leg (the one that was supposedly just booked) in their system, just my outbound flight is there.
I'll check back tonight and tomorrow morning to see if things show up on Delta. If not, I suppose I'll get to DCA two hours early and prepare to wait in what will probably be another huge-... line to see if my reservation exists. (I'm expecting a huge line since they canceled 6 or 7 DCA-ATL flights today and have a lot of displaced passengers, no doubt.)
Edited to add: Or possibly Delta will call me back tonight before I go to bed. I've been waiting 3 hours for the callback, and they estimated it would be 3-5 hours.
I'll check back tonight and tomorrow morning to see if things show up on Delta. If not, I suppose I'll get to DCA two hours early and prepare to wait in what will probably be another huge-... line to see if my reservation exists. (I'm expecting a huge line since they canceled 6 or 7 DCA-ATL flights today and have a lot of displaced passengers, no doubt.)
Edited to add: Or possibly Delta will call me back tonight before I go to bed. I've been waiting 3 hours for the callback, and they estimated it would be 3-5 hours.
Aug 9, 2016, 6:09 pm
#708
FlyerTalk Evangelist
Join Date: Dec 2004
Location: MSP
Programs: Fallen Plats, ex-WN CP, DYKWIW; still a Hilton Diamond & Club Cholula™ R.I.P. Super Plats
Posts: 25,415
In a tour of the Operations Center during the 1st Delta DO (2009), we were told that if the center failed, they could get a backup system up & running in a parking lot.
Seven years later, I guess the parking lots are full.
Seven years later, I guess the parking lots are full.
Aug 9, 2016, 6:11 pm
#709
Join Date: Apr 2011
Location: DC
Programs: DL PM
Posts: 148
I may or may not have a flight booked on DCA-ATL tomorrow. It's weird, the travel agent on the phone swears I have a confirmed seat on the flight, and gave me the seat assignment. The travel agency web site has me as confirmed on the flight but says I have no seat assignment. And when I look on the Delta site, they still don't have my return leg (the one that was supposedly just booked) in their system, just my outbound flight is there.
I'll check back tonight and tomorrow morning to see if things show up on Delta. If not, I suppose I'll get to DCA two hours early and prepare to wait in what will probably be another huge-... line to see if my reservation exists. (I'm expecting a huge line since they canceled 6 or 7 DCA-ATL flights today and have a lot of displaced passengers, no doubt.)
Edited to add: Or possibly Delta will call me back tonight before I go to bed. I've been waiting 3 hours for the callback, and they estimated it would be 3-5 hours.
I'll check back tonight and tomorrow morning to see if things show up on Delta. If not, I suppose I'll get to DCA two hours early and prepare to wait in what will probably be another huge-... line to see if my reservation exists. (I'm expecting a huge line since they canceled 6 or 7 DCA-ATL flights today and have a lot of displaced passengers, no doubt.)
Edited to add: Or possibly Delta will call me back tonight before I go to bed. I've been waiting 3 hours for the callback, and they estimated it would be 3-5 hours.
Aug 9, 2016, 6:15 pm
#710
Join Date: Aug 2006
Location: SJC
Programs: DL PM MM, Marriott Titanium
Posts: 3,276
I may or may not have a flight booked on DCA-ATL tomorrow. It's weird, the travel agent on the phone swears I have a confirmed seat on the flight, and gave me the seat assignment. The travel agency web site has me as confirmed on the flight but says I have no seat assignment. And when I look on the Delta site, they still don't have my return leg (the one that was supposedly just booked) in their system, just my outbound flight is there.
I'll check back tonight and tomorrow morning to see if things show up on Delta. If not, I suppose I'll get to DCA two hours early and prepare to wait in what will probably be another huge-... line to see if my reservation exists. (I'm expecting a huge line since they canceled 6 or 7 DCA-ATL flights today and have a lot of displaced passengers, no doubt.)
Edited to add: Or possibly Delta will call me back tonight before I go to bed. I've been waiting 3 hours for the callback, and they estimated it would be 3-5 hours.
I'll check back tonight and tomorrow morning to see if things show up on Delta. If not, I suppose I'll get to DCA two hours early and prepare to wait in what will probably be another huge-... line to see if my reservation exists. (I'm expecting a huge line since they canceled 6 or 7 DCA-ATL flights today and have a lot of displaced passengers, no doubt.)
Edited to add: Or possibly Delta will call me back tonight before I go to bed. I've been waiting 3 hours for the callback, and they estimated it would be 3-5 hours.
Aug 9, 2016, 6:23 pm
#711
Join Date: Sep 2004
Posts: 309
Just was in a huge mess of ATL-DCA today... Either I had a super expensive fare on DL (~$310, part of a much longer fare in F) and was surprised by the super cheap walk up AA ATL-DCA (~$350), or was just stupid or lucky, but ended up on an AA flight and got in only 20 minutes late, expect to get my fare refunded + the $200 credit... Might be worth checking out what refundable fares on AA are right now.
DL's system has been having issues. It took a while from the time I was rebooked until I could see my itinerary online and then in the middle of my itinerary, it disappeared from the My Delta app. I was glad I insisted on paper boarding passes instead of just using my phone.
Update half an hour later: I was able to get a boarding pass! I was able to check in online, using my ticket number that I got from the travel agent. I still can't use the Trip Finder to find the flight, even with the ticket number it just takes me to a reservation that shows my outbound segment but not my newly booked return. But I was able to check in, so if anyone else is missing their flight, maybe this will help them.
Last edited by Rabidstoat; Aug 9, 2016 at 7:02 pm
Aug 9, 2016, 6:38 pm
#712
Join Date: May 2002
Location: Arizona
Posts: 5,689
Dear Delta-This is how set up your Computers
You need your computers powered by DC to AC inverters. You need a battery bank just like the old Bell Telephone Operating Companies. You need your ac mains charging the battery banks and back up generators set up on a transfer switch. Yeah you will waste millions on consultants and fancy system that will fail. Just remember Ma Bell central offices never went down. So you can choose between fancy or reliable.
Aug 9, 2016, 7:01 pm
#713
FlyerTalk Evangelist
Join Date: Nov 2001
Location: Wanting First. Buying First.
Programs: Lifetime Executive Diamond Platinum VIP with Braniff, Eastern, Midway, National & Pan Am
Posts: 17,492
VDB Reports
Has anyone seen any lucrative OS voucher offers today?
I'm sure DL has inhibited overbooking so no new bookings will be taken above and beyond cabin capacity for the next couple of days. Inhibiting overbooking and taking all authorization levels down to cabin capacity is pretty much step 1 in OSO recovery as far as Revenue Management is concerned.
But if flights were previously overbooked before the stuff hit the fan, one could see VDB offers going way up if the amount of protect space available is way down.
Did OLCI this morning for an ATL-ALB flight tomorrow and was asked to bid on VDB but that was before realizing that things would still be pretty messed up today and stretching into tomorrow (tomorrow evening's flight in the market has already canceled).
I'm sure DL has inhibited overbooking so no new bookings will be taken above and beyond cabin capacity for the next couple of days. Inhibiting overbooking and taking all authorization levels down to cabin capacity is pretty much step 1 in OSO recovery as far as Revenue Management is concerned.
But if flights were previously overbooked before the stuff hit the fan, one could see VDB offers going way up if the amount of protect space available is way down.
Did OLCI this morning for an ATL-ALB flight tomorrow and was asked to bid on VDB but that was before realizing that things would still be pretty messed up today and stretching into tomorrow (tomorrow evening's flight in the market has already canceled).
Last edited by Herb687; Aug 9, 2016 at 7:02 pm Reason: edit
Aug 9, 2016, 7:02 pm
#714
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Anyone see Gil West's latest update and explanation? I came across it on Facebook I think stuck in traffic to downtown Chicago. Interesting.
Aug 9, 2016, 7:10 pm
#715
Join Date: Sep 2004
Posts: 309
Has anyone seen any lucrative OS voucher offers today?
I'm sure DL has inhibited overbooking so no new bookings will be taken above and beyond cabin capacity for the next couple of days. Inhibiting overbooking and taking all authorization levels down to cabin capacity is pretty much step 1 in OSO recovery as far as Revenue Management is concerned.
I'm sure DL has inhibited overbooking so no new bookings will be taken above and beyond cabin capacity for the next couple of days. Inhibiting overbooking and taking all authorization levels down to cabin capacity is pretty much step 1 in OSO recovery as far as Revenue Management is concerned.
Aug 9, 2016, 7:20 pm
#716
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,043
You need your computers powered by DC to AC inverters. You need a battery bank just like the old Bell Telephone Operating Companies. You need your ac mains charging the battery banks and back up generators set up on a transfer switch. Yeah you will waste millions on consultants and fancy system that will fail. Just remember Ma Bell central offices never went down. So you can choose between fancy or reliable.
Aug 9, 2016, 7:28 pm
#717
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
It's 24 hours since my reply to bubbashow in post #470.
Here is what FlightAware showed for today's cancellations yesterday at 9:23PM.
Here is today's reference for today, again at 9:23PM Eastern.
Is this is the kind of day they were planning as recovery 24 hours ago they surely didn't disclose it with advance cancellations.
I have no dog in the fight between FlightStats and FlightAware data.
Here is what FlightAware showed for today's cancellations yesterday at 9:23PM.
Here is today's reference for today, again at 9:23PM Eastern.
Is this is the kind of day they were planning as recovery 24 hours ago they surely didn't disclose it with advance cancellations.
I have no dog in the fight between FlightStats and FlightAware data.
Aug 9, 2016, 7:45 pm
#719
FlyerTalk Evangelist
Join Date: Nov 2001
Location: Wanting First. Buying First.
Programs: Lifetime Executive Diamond Platinum VIP with Braniff, Eastern, Midway, National & Pan Am
Posts: 17,492
My travel agent just rebooked me an hour ago, for a flight tomorrow. When I went to check in online it said it was overbooked, and they were having people 'bid' on how little they would take to be voluntarily bumped. Options were for $200-$500 in $100 increments, or you could write in your own price (I think).
That's usually the first thing the RM department does when OSO is forecast (severe weather) or already underway.
I'm guessing though that gate agents will not be going by the online bids. It's been a long time since I have been a VDB volunteer on DL but the last time I encountered an oversold DL flight the agents didn't go by people's bids at all...
...and since accepting an offer is contingent on finding protect space that works, I can see DL having problems finding volunteers at the price they originally bid.
Aug 9, 2016, 7:49 pm
#720
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
I'm very surprised that Delta didn't immediately run a program to take every flight on the system down to capacity for the next day or two.
That's usually the first thing the RM department does when OSO is forecast (severe weather) or already underway.
I'm guessing though that gate agents will not be going by the online bids. It's been a long time since I have been a VDB volunteer on DL but the last time I encountered an oversold DL flight the agents didn't go by people's bids at all...
...and since accepting an offer is contingent on finding protect space that works, I can see DL having problems finding volunteers at the price they originally bid.
That's usually the first thing the RM department does when OSO is forecast (severe weather) or already underway.
I'm guessing though that gate agents will not be going by the online bids. It's been a long time since I have been a VDB volunteer on DL but the last time I encountered an oversold DL flight the agents didn't go by people's bids at all...
...and since accepting an offer is contingent on finding protect space that works, I can see DL having problems finding volunteers at the price they originally bid.