GoGo works on iPad but not iPhone
Jun 5, 2014, 9:58 am
#1
Original Poster
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GoGo works on iPad but not iPhone
I never have had this happen, but on both flights today (BNA-ATL-OKC) Gogo worked on my iPad4 but not my iP5S. Well, the DL app worked on my iP5S but nothing else.
I was trying to watch Roland Garros and wanted to use the $8 mobile pass that would have covered both flights.
Anyone else have this happen or do I need to look at the Apple forums for answers?
I was trying to watch Roland Garros and wanted to use the $8 mobile pass that would have covered both flights.
Anyone else have this happen or do I need to look at the Apple forums for answers?
Jun 5, 2014, 12:44 pm
#5
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Using streaming video from the Roland Garros web means being one game (or more) behind live action so by "watch" I meant using their web "live scores". Also the video feed can at times be anything but clear.
You do know that GoGo is marketing movies that they want us to purchase from them, no?
http://content.gogoair.com/emailoffe...gv_15p&channel
You do know that GoGo is marketing movies that they want us to purchase from them, no?
http://content.gogoair.com/emailoffe...gv_15p&channel
Jun 5, 2014, 12:48 pm
#6
Join Date: Jan 2008
Location: LEX
Programs: Delta Reserve - PM
Posts: 1,143
No.
I was under the impression you were logging into your SlingBox at home...which I would have to imagine is blocked.
Back to your OP...no idea why one device works, and one does not... Have you installed all the latest "updates" for the apps? Are both devices running the same iOS version?
I was under the impression you were logging into your SlingBox at home...which I would have to imagine is blocked.
Back to your OP...no idea why one device works, and one does not... Have you installed all the latest "updates" for the apps? Are both devices running the same iOS version?
Jun 5, 2014, 12:54 pm
#7
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Yes and yes. No SlingBox as the streaming video was from the ESPN app but I rarely used it.
On both flights, nothing (including I think the Amazon app that used to be 'free'?) worked on my iPhone other than the DL app and even that was not stable as I remember it. BNA-ATL is such a short flight that I did not reach for the iPad until flying ATL-OKC.
On both flights, nothing (including I think the Amazon app that used to be 'free'?) worked on my iPhone other than the DL app and even that was not stable as I remember it. BNA-ATL is such a short flight that I did not reach for the iPad until flying ATL-OKC.
Jun 5, 2014, 12:54 pm
#8
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I never have had this happen, but on both flights today (BNA-ATL-OKC) Gogo worked on my iPad4 but not my iP5S. Well, the DL app worked on my iP5S but nothing else.
I was trying to watch Roland Garros and wanted to use the $8 mobile pass that would have covered both flights.
Anyone else have this happen or do I need to look at the Apple forums for answers?
I was trying to watch Roland Garros and wanted to use the $8 mobile pass that would have covered both flights.
Anyone else have this happen or do I need to look at the Apple forums for answers?
Jun 5, 2014, 12:55 pm
#9
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I never have had this happen, but on both flights today (BNA-ATL-OKC) Gogo worked on my iPad4 but not my iP5S. Well, the DL app worked on my iP5S but nothing else.
I was trying to watch Roland Garros and wanted to use the $8 mobile pass that would have covered both flights.
Anyone else have this happen or do I need to look at the Apple forums for answers?
I was trying to watch Roland Garros and wanted to use the $8 mobile pass that would have covered both flights.
Anyone else have this happen or do I need to look at the Apple forums for answers?
I could then also use it to tether to my laptop to use the service and use the $8 rate and have both online
Jun 5, 2014, 12:58 pm
#10
Join Date: Aug 2006
Location: CLT
Posts: 7,249
What troubleshooting steps did you already take?
Did you open the browser and try to connect? Sometimes the window to login to gogo (or any other wireless) doesn't always popup and you need to open Safari and try to navigate to a website to trigger Gogo's login screen.
Did you open the browser and try to connect? Sometimes the window to login to gogo (or any other wireless) doesn't always popup and you need to open Safari and try to navigate to a website to trigger Gogo's login screen.
Jun 5, 2014, 1:04 pm
#11
Join Date: Nov 2012
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Jun 5, 2014, 2:13 pm
#12
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BNA-ATL, I only tried to connect with my iPhone. When the iPhone would still not connect ATL-OKC, I then gave up and got connected on the iPad.
Yes, I repeatedly tried to use Safari to login to Gogo but always got the message "Gogo is temporarily unavailable" and offered three reasons why this might the case.
Yes, I repeatedly tried to use Safari to login to Gogo but always got the message "Gogo is temporarily unavailable" and offered three reasons why this might the case.
Jun 5, 2014, 2:33 pm
#13
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BNA-ATL, I only tried to connect with my iPhone. When the iPhone would still not connect ATL-OKC, I then gave up and got connected on the iPad.
Yes, I repeatedly tried to use Safari to login to Gogo but always got the message "Gogo is temporarily unavailable" and offered three reasons why this might the case.
Yes, I repeatedly tried to use Safari to login to Gogo but always got the message "Gogo is temporarily unavailable" and offered three reasons why this might the case.
Jun 5, 2014, 2:56 pm
#14
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I did not install the iOS GoGo apps until I saw your post and decided to see if that would make a difference for my next trip (in 11 days). As I say, up through last Saturday I do not remember not being able to connect with my iP5S (7.1.1.)
Jun 5, 2014, 3:14 pm
#15
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