Changes to BusinessElite Mileage Redemption and Award Hold policy
Aug 14, 2013, 10:51 am
#76
Join Date: Jan 2008
Location: SFO,OAK,SJC
Programs: DL PM, AS MVPG, Hyatt DIA, PC PLAT, Club Carl Gold, HH Gold, Accor Dia
Posts: 406
Aug 14, 2013, 11:00 am
#78
Join Date: Jan 2013
Location: CLT
Programs: DL DM 2mm, AA EXP mm, UA SL, Marriott Lifetime Titanium, Hyatt Globalist, IHG Platinum, Hilton Gold
Posts: 125
I am glad the government is opposing the AA/US merger. The industry is already too concentrated. The UA/CO merger should have been opposed, too. The more concentrated, the more likely we will see substantial price increases for paid tickets and award travel and a reduction in benefits in FF programs.
Aug 14, 2013, 11:02 am
#79
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,273
These changes are clearly aimed at all you gamers who somehow managed to find low BE awards despite the award calendar's best efforts.
Aug 14, 2013, 11:03 am
#80
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
Quote:
Originally Posted by DwayneSkyMiles
"More than one million Award Seats per year are held by members who don’t use them which negatively impacts other members’ Award Seat access."
Rule/excuse number one: blame the customers.
Rule/excuse number two: use the same rule/excuse for every 'enhancement'.
Remember the 72-hour rule?
Quote:
We’ll be checking back periodically for your comments or clarifications if something isn’t clear.
Please define 'periodically'. Thanks.
Originally Posted by DwayneSkyMiles
"More than one million Award Seats per year are held by members who don’t use them which negatively impacts other members’ Award Seat access."
Rule/excuse number one: blame the customers.
Rule/excuse number two: use the same rule/excuse for every 'enhancement'.
Remember the 72-hour rule?
Quote:
We’ll be checking back periodically for your comments or clarifications if something isn’t clear.
Please define 'periodically'. Thanks.
Aug 14, 2013, 11:05 am
#81
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
Quote:
Originally Posted by DwayneSkyMiles
Many of you have experienced first hand our significant investments in products over the past several years. In June 2014, we will be the only U.S. carrier to offer full flat-bed seats with direct aisle access in Business Class across our entire wide-body fleet. Our premium cabins will also soon offer new, on-demand in-flight entertainment options and we are in the process of adding in-flight Wi-Fi on our long-haul international aircraft scheduled to be complete by 2015. We've also partnered with premium brands Westin and Tumi on new bedding and amenity kits and we're introducing new dining options.
As a result, we’ve recognized the need for adjustments to our low mileage redemption levels for select international Award Tickets in BusinessElite.
Makes sense, except the J service and food is hardly elite. The hard product is good but you should improve the entire experience before charging extra for it. I am getting really tired of spending $7-8K and being starved when I get off the airplane.
As if it were not already almost impossible to find low J on an award now the price goes up without added value?
Originally Posted by DwayneSkyMiles
Many of you have experienced first hand our significant investments in products over the past several years. In June 2014, we will be the only U.S. carrier to offer full flat-bed seats with direct aisle access in Business Class across our entire wide-body fleet. Our premium cabins will also soon offer new, on-demand in-flight entertainment options and we are in the process of adding in-flight Wi-Fi on our long-haul international aircraft scheduled to be complete by 2015. We've also partnered with premium brands Westin and Tumi on new bedding and amenity kits and we're introducing new dining options.
As a result, we’ve recognized the need for adjustments to our low mileage redemption levels for select international Award Tickets in BusinessElite.
Makes sense, except the J service and food is hardly elite. The hard product is good but you should improve the entire experience before charging extra for it. I am getting really tired of spending $7-8K and being starved when I get off the airplane.
As if it were not already almost impossible to find low J on an award now the price goes up without added value?
It takes a constant effort to be the worst at something. Congrats!
Aug 14, 2013, 11:05 am
#82
Join Date: Aug 2011
Location: Indianapolis
Programs: DL Gold, Marriott Titanium, IHG Plat, Hilton Gold, UA Silver
Posts: 625
They know exactly what they're doing... constant devaluations that are small to medium in nature. People get upset, and it starts to die down in a couple months just in time for the next announcement, at which time they'll be focused on the new one and forget about the prior ones.
Add it all up and it comes to effectively dismantling the program.
Add it all up and it comes to effectively dismantling the program.
Anyways, can you or someone post a list of everything that's changed in the past few years? Sort of like a balance of payments sheet (positive/negative instead of credit/debit) and we can keep score and see it on paper?
Aug 14, 2013, 11:07 am
#83
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,393
'We realize that most Kettles redeem for domestic awards and the once in a lifetime international trip in coach....'
So instead, we're going to hit our frequent flyers and business customers where it hurts.
So instead, we're going to hit our frequent flyers and business customers where it hurts.
Aug 14, 2013, 11:09 am
#84
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
Aug 14, 2013, 11:15 am
#86
Join Date: Feb 2013
Location: Atlanta, GA
Programs: DL PM,
Posts: 226
Absolutely correct!
Lets be real about these changes.
DL has way too many SkyPesos on the books and they're hitting the bottom line.
Shareholder value (and a demonic Revenue Management) department are driving this with a need to probably reduce the SkyPesos(TM) balance by at least 25%....
Rather than open up the already tight award spaces for a period of time, and letting people burn their miles, they're doing another bend over job.
And telling us how we like it while they're at it...
Delta stop blaming the customer and blame yourselves for the sh*t pile you've created.
If you're gonna hit me in the rear, at least make it enjoyable for me.
DL has way too many SkyPesos on the books and they're hitting the bottom line.
Shareholder value (and a demonic Revenue Management) department are driving this with a need to probably reduce the SkyPesos(TM) balance by at least 25%....
Rather than open up the already tight award spaces for a period of time, and letting people burn their miles, they're doing another bend over job.
And telling us how we like it while they're at it...
Delta stop blaming the customer and blame yourselves for the sh*t pile you've created.
If you're gonna hit me in the rear, at least make it enjoyable for me.
You are ABSOLUTELY correct......Delta has too many miles on the books and it is starting to become a nightmare for them.
Aug 14, 2013, 11:24 am
#87
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,273
I think you have posted about this before, possibly with the Sky Club Liquor. Same point.
Anyways, can you or someone post a list of everything that's changed in the past few years? Sort of like a balance of payments sheet (positive/negative instead of credit/debit) and we can keep score and see it on paper?
Anyways, can you or someone post a list of everything that's changed in the past few years? Sort of like a balance of payments sheet (positive/negative instead of credit/debit) and we can keep score and see it on paper?
Miles never expire
SPG Crossover Rewards
Pay With Miles earns MQMs when redeemed for First/Business Class
200% earning on full F/J fares
Choice benefits (positive for DMs)
Flat beds in BE
Economy Comfort
Widespread roll-out of Gogo
High BE award mileage requirements decreased for some regions
Neutral
Rollover MQMs (benefit, but at cost of inflated elite ranks)
Choice benefits (less SWUs if chosen by PMs, but more options like gifting status or selecting an eCert)
FCM (fewer complimentary upgrades, but cheap confirmed upgrades for those buying last minute tickets)
Negative
T-72
Non-combinable/non-transferable eCerts
Same fare class requirement for Same Day Confirmed
Sky Club beverage changes
Sky Club membership fee increase
Splitting Asia into multiple regions and accompanying award chart increases
Class of service bonus eliminated for M fares
M fare price increases
Slashed earnings on partner airlines
Stealth devaluation to SWUs and mileage upgrades under fare class realignment
(Rumored) devaluation of SWU usage on KLM
Change/cancellation fee increase
SkyMiles death tax
Increase in Low BE mileage redemption levels
Elimination of award hold policy
Unable to categorize
MQD
Last edited by javabytes; Aug 14, 2013 at 11:33 am
Aug 14, 2013, 11:47 am
#90
FlyerTalk Evangelist
Join Date: Feb 2010
Location: LHR
Programs: DL DM 2MM, BA Bronze, Various Hotels
Posts: 10,187
This might increase the appeal of this: http://www.flyertalk.com/forum/ameri...quirement.html
NOTE: AA has now pulled down this offer.
NOTE: AA has now pulled down this offer.
Last edited by rwoman; Aug 14, 2013 at 4:12 pm