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Old Jan 19, 2017, 8:44 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: StartinSanDiego
Please read this Wiki before posting questions in the thread.

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All Chase issued cards are here: https://creditcards.chase.com/sitemap

This thread--a continuation of previous discussions through May 2015 and December 2016--focuses on general Chase policies & practices for new applications. For information on specific Chase cards and their bonuses/terms/benefits, see the following threads and their associated wikis: Table of Contents
  1. Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?

  2. What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?

  3. Does the 5/24 rule apply to applications for all Chase cards?

  4. How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?

  5. How does Chase calculate the relevant 24-month period? By calendar months? By exact days?

  6. Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?

  7. Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?

  8. Can I apply for a specific Chase card and earn the bonus again after doing so previously?

  9. I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?

  10. I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?

  11. I wasn't auto-approved. Should I call in?

  12. How can I determine the deadline for meeting the spend requirement to earn the signup bonus?

  13. Once I meet the card's spend requirement, how soon will I receive my signup bonus points?

  14. Should I downgrade or cancel my existing cards before applying?

  15. Useful Chase telephone numbers

Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?
Chase does not have a known limit. However, several reports (for example) indicate that Chase is highly sensitive to multiple applications within a short time period, and that the second (or subsequent) applications run a substantial risk of being denied. In many cases, this is likely related to Chase's practice of allocating a large credit line (up to an applicant's personal maximum) when approving a new card such as the first application in a series. (See also the discussion below concerning aggregate Chase credit lines.)

What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?
Starting in May 2015, Chase began denying applications for its own personal cards (e.g., Sapphire Preferred, Freedom, Slate & Freedom Unlimited) if the applicant's credit report shows that she or he opened 5 or more credit cards with any card issuer in the prior 24 months ("the 5/24 rule").

For a few days in early September 2016, Chase included explicit language ("You will not be approved for this card if you have opened 5 or more bank cards in the past 24 months") on the application page for the Sapphire Reserve card--and then promptly removed it. The absence of this language on landing/application pages for the CSR or any other Chase card is not a reliable indicator of whether the 5/24 policy applies.

See the next section for co-branded cards exempt from the 5/24 policy, and the later section discussing potential ways around 5/24.

Does the 5/24 rule apply to applications for all Chase cards?
Previously the rule did not apply to applications for the Ink Plus business card or to co-branded cards such as United, Hyatt, IHG, etc. However, on May 22, 2016 Chase extended its 5/24 rule to cover Ink business cards and some co-branded cards. (Note that there were premature reports that Chase Ink Plus would be made subject to the rule in March 2016 (which did not happen), and that all co-branded cards would follow in April 2016 (also did not happen).)

Although we had numerous reports of applications prior to May 22 being denied for a United/Hyatt/IHG/WN card by a CSR citing the 5/24 rule, the available evidence strongly suggested that those applicants had other serious issues--multiple Chase applications in a short period; large existing Chase credit line--and that overzealous CSRs gratuitously (and erroneously) invoked the 5/24 rule in the past as an additional supposed justification for the denial. Thus, it is difficult to separate such false positives from any change in Chase policy.

Instead, the most useful data points are those where an applicant is approved for a Chase card despite being over 5/24. Since May 22, 2016, we have such reports for these co-branded cards (in order from oldest to newest for each card):
For a longer list of cards apparently not subject to 5/24, check this link:
In November 2018, Chase seems to have possibly expanded 5/24 to more cards, possibly including some mentioned above. See this link:
Please follow discussion in the thread for current updates.

How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?
The 24-month count includes personal cards opened at other banks, and even cards on which the applicant is only an authorized user and not the primary cardholder. Chase has been extremely inflexible with this policy, with agents stating that there is nothing they can do to circumvent this restriction. However, in some cases Chase may reconsider a denial if the applicant has <5 new cards excluding cards on which s/he is an authorized user. You may need to escalate to the next level of customer service agent, as many front-line agents seem to be unable or unwilling to remove the authorized user accounts from the count.

Note:

How does Chase calculate the relevant 24-month period? By calendar months? By exact days?
In February 2017, a FTer reported a successful application a day or two after dropping from 5/24 to 4/24. However, because Chase sometimes approves applicants who are at 5/24 exactly (see above), this data point does not conclusively prove that Chase drops cards from its calculation on the exact 24-month anniversary of the previous bonus.

Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?
No. Chase uses the information from your credit report, and closing an account doesn't make it disappear.

Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?
As to targeted mailers, we have insufficient anecdotal evidence to reach any reliable conclusions. (Reports suggesting no exemption from 5/24 here and here.)

There have been reports of people with more than 5 cards opened in the last 24 months being successful if they are already pre-approved for the card in question. To find out if you are pre-approved, you can call or go into a branch to ask. Success stories appear to be connected to Chase Private Client (CPC) status and the rollout of the Chase Sapphire Reserve card. In-branch pre-approvals (showing a green screen on the banker's computer) result in automatic approvals. Some (but not all) CPC clients had success in recon calls[[I]citation needed].

Can I apply for a specific Chase card and earn the bonus again after doing so previously?
It depends. A Chase card may be "churned" when an entirely new version becomes available. For example, business cards are distinct from personal/consumer cards. Note that simple variations among bonus offers do not amount to new versions/products for purposes of this rule.

Beginning in 2014, Chase began including explicit language in most of its offers, such as the following:
This new cardmember bonus offer is not available to either (i) current cardmembers of this consumer credit card, or (ii) previous cardmembers of this consumer credit card who received a new cardmember bonus for this consumer credit card within the last 24 months.
Effective August 2018, Chase imposed stringent additional restrictions on receiving the signup bonus for any version of the Sapphire card. See Sapphire (CSR & CSP) 48 months between bonuses, August 2018 and the master threads for each card (listed above) for details and discussion.

There are four key considerations in determining whether you can churn a given card:
  • The 5/24 policy discussed in detail above.
  • The 24-month bonus waiting period--in the case of Sapphire cards, the collective 48-month period--is measured not from the date of your previous application (or approval date, if different), but instead from the date you received the signup-related bonus on the previous card, which may be 3-4 months later than the approval date. The same rule applies regardless of the type of signup bonus received (points, miles, or free-night certs); anniversary benefits unrelated to spending requirements, such as annual IHG & Marriott certs, do not count as signup bonuses.
  • If you still have your old card of the same type, you're ineligible.
  • Chase's policy does not indicate whether there is also a minimum waiting period between cancellation and reapplication, and there is not yet sufficient anecdotal evidence from FTers to draw firm conclusions. At a minimum, a prudent churner will wait at least a week or two after cancellation before reapplying so that all of Chase's systems fully reflect that closure. (See first bullet point above.) At least one FTer has reported re-applying successfully 14 days after canceling the previous card.
Finally, note that if you reapply too soon, Chase may still issue you the new card. (This differs from some other card issuers, which may deny such applications outright.) In this case, Chase typically notifies you by letter within a month or two after approval that, as a previous cardholder, you will not receive the bonus a second time.

I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?
No. Being an additional user on someone else's account poses no bar to applying for that same card & bonus, except insofar as such cards may count toward the 5/24 rule (as discussed above).

I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?
Yes.

In the past, the conventional wisdom among FTers was that you were more likely to hurt your chances by closing an account or reducing CL unilaterally. However, substantial evidence from 2014 onward strongly indicates that Chase is increasingly likely to reject applications (or at least not auto-approve them) where an applicant has an existing total credit line that is high compared to his/her income & spending patterns. (For many members, the threshold appears to be in the $45K-60K range, but that is highly speculative.)

Recent reports suggest that closing accounts and/or voluntarily reducing credit lines increases the odds of auto-approval or in-branch pre-approval. (You can do either by calling or simply sending a secure message through your Chase online account. You do not need to provide a reason for the request.) For best results, keep at least $5K-10K in excess credit; if your application is not approved, you can always contact the reconsideration department and offer to reallocate that portion of your existing credit line. Note: despite allowing credit line to be moved between personal and business accounts in the past, Chase is no longer permitting such reallocation in either direction.

With respect to timing, it is better to reduce any CL as soon as you can conveniently do so, e.g., after meeting the bonus spend on a card you do not plan to use regularly thereafter. (Do not reduce CL on a given card if it would increase your "credit utiilization"--that is, the ratio of outstanding balance to CL--above ~30%. A high credit utilization number is a red flag for banks and can adversely affect your credit score.) Waiting until one's next application to lower a CL is less than optimal, as the reduced CL is not immediately recognized by all of Chase's systems.

There is no known minimum wait between lowering a CL and having the freed-up amount become available for purposes of a new application. A prudent applicant will, as recommended above, plan well in advance; failing that, an applicant would be wise to wait at least 24 hours between lowering a CL and applying for a new card.

I wasn't auto-approved. Should I call in?
It may be better to avoid calling Chase unless your application is denied. Many recent calls on pending applications led to denials, and many people report having success letting applications work their way through the system. Be patient. Time is on your side; increasingly, Chase CSRs are not.

If you do call, expect extensive and possibly hostile questioning. Be prepared to answer questions regarding the need for more credit, past credit apps for both Chase and other banks, income, business finances, etc. Know your CLs with Chase before you call so you know which card/s you are willing to decrease the CLs on. If the app is for a significant other who dislikes such calls, they can authorize you to speak on their behalf and hand the phone over to you.

How can I determine the deadline for meeting the spend requirement to earn the signup bonus?
Just send Chase a secure message (SM) through your online account. Although the deadline should in theory be N months from the date of approval (not the date of application or card activation)--where N is the number of months specified in the offer--Chase typically pads this period to account for the time required to fabricate and deliver physical cards. For example, a recent "3-month" deadline was in fact 114 days, as confirmed by Chase's SM confirmation.

Once I meet the card's spend requirement, how soon will I receive my signup bonus points?
Bonus points typically accrue at the close of the billing period in which you incur the corresponding charges. Points should appear in your hotel/airline account within a few days thereafter.

NOTE: If you complete your required spending in the last 7-10 days of the statement period, the bonus may not post until the following month's statement, even if the regular per-dollar points post on the first statement. This is normal behavior for Chase and is not worth a phone call.

Should I downgrade or cancel my existing cards before applying?
Useful Chase telephone numbers
(800) 432-3117 – General Application Status Line, automated
(800) 436-7927 – Alternative General Application Status Line, automated
(888) 609-7805 – Alternative Personal Reconsideration line with live rep
(888) 269-8690 - Business Credit Card Application Status Line, automated
(800) 453-9719 – Business Credit Card Reconsideration Line with live rep
(800) 955-9900 – General Card Services and Application status, automated
(888) 298-5623 – Credit Reallocation Office (Personal cards)
(800) 453-9719 – Credit Reallocation Office (Business cards)
(888) 622-7547 – Executive Offices
(877) 470-9042 – Personal Application Verification line with live rep
Twitter: @ChaseSupport
Note: In the past, automated telephone status reports stating that Chase would notify you in 2 weeks often resulted in an approval, whereas the "7-10 days" telephone recording often indicated imminent denial. In 2016, this pattern became increasingly unpredictable, with many applicants receiving approval despite an earlier "7-10 days" automated telephone message. As a result, automated telephone responses should not be regarded as reliable indicators of an application's likely outcome.
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Applying for Chase Credit Cards, 2017-2019

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Old Aug 16, 2017, 9:15 pm
  #976  
 
Join Date: Oct 2010
Location: Santa Barbara, CA
Posts: 1,277
Originally Posted by LPCJr
I am considering applying for the IHG Rewards card from Chase. Currently I am 3/24, with the following background:

Last Chase application was early last month, for Freedom Unlimited. Additional Chase cards are CSP and Marriott. Across the three, credit line totals approx 85K. Also have Amex SPG with $23k and Discover with $12k.

My utilization tends to run 1-2% in an average month. Balances always paid in full, never late, score is about 825.

Based on all of the above, is Chase likely to approve me for another card? Should I proactively reduce credit limits, or apply first and see what happens? Any advice or input would be appreciated!
Originally Posted by duranza
That is a lot of credit from one bank even with 3/24.
I would lower them a few weeks before applying otherwise when you call for recon move some credit over to the new card.
Pro-actively lowering them maybe USED to be a good idea, but I would say it no longer is. I did that when I wanted to apply for the CSR... lowered my credit with Chase by $10k. Then when I applied, they declined me, didn't want to offer me more credit (even though just a few weeks ago I had $10k more credit with them!) and couldn't find enough credit to move to get me to $10k! I was willing to close my Amazon card that had a $5k limit, but didn't really want to because it's my oldest card, and didn't want to close any of my other personal cards. Luckily, I was able to convince them to approve me due to assets, not income. While I gave them truthful numbers, they didn't actually ask for any proof of those assets.

My advice is leave your cards open, and then if you are rejected, offer to close them or move credit to the IHG for approval. Don't reduce your limits in advance. It seems to only be a negative at this point. Maybe cancel or reduce limits on your business cards if you have any, since you can't move that to the IHG anyway. But not your personal cards.

Last edited by penner42; Aug 16, 2017 at 9:24 pm
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Old Aug 16, 2017, 9:27 pm
  #977  
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Join Date: Jan 2005
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Posts: 25,933
Originally Posted by LPCJr
I am considering applying for the IHG Rewards card from Chase. Currently I am 3/24
You could be at 18/24 and it wouldn't change anything. The IHG card is one of the cards that's not subject to 5/24.
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Old Aug 17, 2017, 5:31 am
  #978  
 
Join Date: Dec 2004
Location: PHL
Programs: Marriott LTT, Amtrak Select, Hertz 5*, AA Gold, IHG Plat, National Exec
Posts: 1,312
Originally Posted by sdsearch
You could be at 18/24 and it wouldn't change anything. The IHG card is one of the cards that's not subject to 5/24.
True, but I would think that even if there isn't a formal limit as there is with 5/24, that an issuer is going to consider number of applications as a factor in whether to approve an applicant.
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Old Aug 17, 2017, 9:13 pm
  #979  
 
Join Date: Aug 2017
Programs: UA 1k Hyatt Globalist
Posts: 42
just over 24/5 rule on June 24 and apply for new ink business 80k offer. First got "wait for 30 days" on automatic line and one day later it changed to 7-10 days.
Any idea?
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Old Aug 20, 2017, 5:47 pm
  #980  
 
Join Date: Jul 2017
Programs: UR, Marriott, AA, WN, Chick Fil A Red
Posts: 182
How quickly can I get up to 5/24 without getting shutdown?

I've had a FU for 10+ yrs, and recently got started chasing bonuses. I got CSR in June, and 2x CIP in July (1 with EIN and 1 with SS only.) I want to get the SW cards in October/November this year for 2 years with the CP. If it won't negatively affect chances for the SW cards or risk shutdown, I'd like to get CSP soon/before SW cards. So even though I'm only 1/24, how fast is too fast for new Chase cards? Total Chase CL is about 15% of HH income btw.
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Old Aug 21, 2017, 9:30 am
  #981  
 
Join Date: Jun 2012
Posts: 110
Question:

I'm at 3/24 and looking at the ink 80k. I do have an ink cash and and ink plus with high credit limits. My last 2 personal apps were not auto approved and had to move credit around on the personal side. Is lowering CLs on the existing inks the best way to get auto approved? and how long after lowering should i wait to apply?
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Old Aug 22, 2017, 8:06 am
  #982  
 
Join Date: Apr 2008
Posts: 615
Originally Posted by NeGourmand
I've had a FU for 10+ yrs, and recently got started chasing bonuses. I got CSR in June, and 2x CIP in July (1 with EIN and 1 with SS only.) I want to get the SW cards in October/November this year for 2 years with the CP. If it won't negatively affect chances for the SW cards or risk shutdown, I'd like to get CSP soon/before SW cards. So even though I'm only 1/24, how fast is too fast for new Chase cards? Total Chase CL is about 15% of HH income btw.
Similar boat. I've had a MPSelect card for 10 years and just recently started chasing bonuses. My path this year has been:

Jan 2017 (CIP)
Mar 2017 (CSR)
Apr 2017 (MPE Biz)
Apr 2017 (MPE Pers)

I plan to get CSP/Marriott next month and then end the year (and cap by x/24 limit) with SW1/SW2.
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Old Aug 24, 2017, 10:50 am
  #983  
 
Join Date: Mar 2011
Location: SAN
Programs: Delta Gold. Hilton Diamond. Hyatt Explorist.
Posts: 1,674
Originally Posted by LPCJr
I am considering applying for the IHG Rewards card from Chase. Currently I am 3/24, ...
There are a lot of great cards from Chase that require you to be under 5/24. I'd seriously consider getting those cards first, because you can get IHG later.
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Old Aug 24, 2017, 12:01 pm
  #984  
 
Join Date: Oct 2006
Posts: 433
Whenever I go to the Chase.com website to see if I am pre approved for any cards I always get the following message.
----------------------------------------------------------------------------
We are unable to locate any offers for you at this time.

This may be because you have opted out of "pre-screened" offers from Chase and other companies or you have recently responded to another offer from Chase.
-------------------------------------------------------------------------------

This has been years now that I've gotten this even though in branch they told me I was pre approved for one of their cards.

Is their anyplace I can check to see if I did ever opted out of "pre-screened" offers from Chase and if so undue it ?
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Old Aug 25, 2017, 2:03 pm
  #985  
 
Join Date: Mar 2017
Programs: Delta, IHG
Posts: 69
I would like to app for the Ritz card but have reached my internal credit limit with Chase. As I understand the Ritz is $10k minimum because it is now a Visa Infinite. So should I ask for credit to be removed from cards? I could consider closing my CSR which will be up for renewal in November. It is at $11k, but I really like the trinity for UR rewards.

CSR - $11k
Freedom - $11k
Freedom Unlimited - $6.1k
Noctilum is offline  
Old Aug 25, 2017, 2:09 pm
  #986  
 
Join Date: Oct 2010
Location: Santa Barbara, CA
Posts: 1,277
Originally Posted by Noctilum
I would like to app for the Ritz card but have reached my internal credit limit with Chase. As I understand the Ritz is $10k minimum because it is now a Visa Infinite. So should I ask for credit to be removed from cards? I could consider closing my CSR which will be up for renewal in November. It is at $11k, but I really like the trinity for UR rewards.

CSR - $11k
Freedom - $11k
Freedom Unlimited - $6.1k
No. It would increase your chances of auto-approval but decrease your overall chance of approval. Apply, call re-consideration, move credit from the Freedom and Freedom unlimited to the Ritz. They both have a very low minimum credit line, and you'll be able to recover $10k from there.

The issue is, even if you lower your available credit with Chase, there's no guarantee they will want to extend you more credit after that. It happened to me where I freed up $10k for the CSR and then they didn't want to give me more credit anyway. Better to keep the cards open, and call after applying.
penner42 is offline  
Old Aug 25, 2017, 10:31 pm
  #987  
 
Join Date: Mar 2007
Location: EWR-SEA-IAD
Programs: UA 1P MM, AS MVP G*, SPG Gold, Hyatt Plat, IHG Plat, Hilton Diamond, Marriott Gold
Posts: 977
Does Chase have separate bonuses for Platinum Visas vs Signature ones? A family member just got the 60k Southwest one but only a 2k limit and a Platinum but when I called in CS said they saw the 60k after 2k spend offer attached.

I know BoA does this. Does chase?
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Old Aug 26, 2017, 6:44 am
  #988  
 
Join Date: Nov 2009
Location: SE coast USA
Programs: US, AA, AM, BA, HH, SPG, PC, Carlson, Marriott, Choice
Posts: 306
Originally Posted by penner42
The issue is, even if you lower your available credit with Chase, there's no guarantee they will want to extend you more credit after that. It happened to me where I freed up $10k for the CSR and then they didn't want to give me more credit anyway. Better to keep the cards open, and call after applying.
Agree. My experience was the same not once, but twice!
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Old Aug 26, 2017, 9:04 am
  #989  
 
Join Date: Nov 2010
Location: Carolina Beach, NC
Programs: Hiltonhonors gold, Priority Club platimum, Club Carlson gold, Marriott gold
Posts: 108
When I log on to my Chase account and go under My Offers the page that appears shows all of the Chase credit cards. Does this mean that I am pre-approved for the cards? I am right at the 5/24. Last year my wife was approved for the CSR and she was at 6/24.
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Old Aug 26, 2017, 11:44 am
  #990  
FlyerTalk Evangelist
 
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
Originally Posted by HGHUA
Does Chase have separate bonuses for Platinum Visas vs Signature ones? A family member just got the 60k Southwest one but only a 2k limit and a Platinum but when I called in CS said they saw the 60k after 2k spend offer attached.

I know BoA does this. Does chase?
Very few banks (that issue airline/hotel cards) do this. BofA definitely does, I can't remember if there's a second bank but it so it would be another one "smaller" than Chase/Citi/Amex (in terms of cards that FTers are interested in).
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