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Old Oct 19, 14, 9:09 am   -   Wikipost
FlyerTalk Forums Thread Wiki: Lounge Club membership from Chase credit cards
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Last edit by: Schutzee
To request a LoungeClub membership, go to this site:

https://www.loungeprogramenroll.com/inkcard/

Enter the code: CHASEINK and complete the form.

You get 2 free visits with this program. If you bring a guest, it usually counts as two visits. Additional visits are $27. You don't get more visits by paying your annual fee; you'll need to get a new Lounge Club card issued. In theory, this is automatic. If you forget whether you've used your free visits, call 866-263-4292 and ask.

For Chase Fairmont Cardholders go to https://www.loungeprogramenroll.com/fairmont/
and enter code FAIRMONT

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Old Aug 7, 13, 6:58 am   #61
 
Join Date: Jun 2012
Location: DTW
Programs: UA 1K, IHG Plat, Hyatt Plat, SPG Gold
Posts: 2,096
How long did it take for you guys to get your LC card? I applied?asked? for mine a month ago when I got my Ink Bold, but still have not received it.
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Old Aug 7, 13, 10:14 am   #62
 
Join Date: Mar 2006
Location: IAH
Posts: 650
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Originally Posted by agp423 View Post
How long did it take for you guys to get your LC card? I applied?asked? for mine a month ago when I got my Ink Bold, but still have not received it.
See post 55 above? I think that's pretty representative.
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Old Aug 7, 13, 4:39 pm   #63
 
Join Date: Mar 2010
Posts: 1,024
re

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Originally Posted by heta View Post
I cancelled my Ritz card two weeks ago after I received the 2nd year loungeclub card. I have not used it, but called loungeclub today and was told the card is still active. Technically, loungeclub membership should deactivate when the credit card is cancelled, but now I wonder if I can still use it. I can try next week but I don't want to get charged for the visit later...
post back if you try it....I am in the same boat. We cancelled RC card and then a few weeks later they sent us a new lounge club card with 2014 exp.
The deal with RC and lounge club was you got 2 people in free every time you used it...so there was no per use charge to go back to the card. Even so with the card cancelled how would they collect? If they check to make sure your RC is currently in good standing and find out it's closed then I could see them cancelling your loungecard or deny you access, but if they let you in because RC forgot to call them and cancel it, I don't think they could do much to you after the fact.
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Old Aug 7, 13, 11:03 pm   #64
 
Join Date: Feb 2009
Posts: 119
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Originally Posted by wise2u View Post
post back if you try it....I am in the same boat. We cancelled RC card and then a few weeks later they sent us a new lounge club card with 2014 exp.
The deal with RC and lounge club was you got 2 people in free every time you used it...so there was no per use charge to go back to the card. Even so with the card cancelled how would they collect? If they check to make sure your RC is currently in good standing and find out it's closed then I could see them cancelling your loungecard or deny you access, but if they let you in because RC forgot to call them and cancel it, I don't think they could do much to you after the fact.
I'll try and report back. Even if it doesn't work I have priority pass and lounge club from Ink card anyway. The lounge club from RC was so much better since the visits are free for guest as well!
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Old Aug 9, 13, 1:38 pm   #65
 
Join Date: Mar 2010
Posts: 1,024
thanks

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Originally Posted by heta View Post
I'll try and report back. Even if it doesn't work I have priority pass and lounge club from Ink card anyway. The lounge club from RC was so much better since the visits are free for guest as well!
thanks, I need to enroll with my (and wifes) INK cards for backup, but if the RC sponsored membership is still good, I may wait.

I hear that certain people are getting first year waived offers on the RC card again....I would love to get it in my name with no annual fee.....very good benefits!!
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Old Aug 10, 13, 10:58 am   #66
Moderator: Credit Card Programs & Chase Ultimate Rewards
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Join Date: Aug 2002
Location: Anywhere a good micro brew is served!!
Programs: Hilton Gold; Club Carlson Gold; IHG Plat.
Posts: 7,035
I enrolled my 2nd Ink card 16-17 days ago & still haven't received anything. They said to wait 10-14 for the packet to arrive. Anyone have a recent experience on how long it takes to get the new card?
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Old Aug 10, 13, 5:26 pm   #67
 
Join Date: Feb 2011
Posts: 84
we signed up july 16 and july 28 and haven't received our cards yet. it will be touching on 4 weeks for the first card soon. hopefully it'll be here when it hits week 5. i'll post an update on how long it actually took once i receive them. i guess i won't be able to use them during my upcoming trip =(

i also tried calling them to find out the status and no one ever picks up. i've had hold times at 30 minutes + on various days/weekends/business hours/evenings and no one ever answers. i was told by the customer service rep at lounge club that they can no longer give us any card info and they gave me a chase number to call for card info.
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Old Aug 10, 13, 7:21 pm   #68
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Join Date: Aug 2002
Location: Anywhere a good micro brew is served!!
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Posts: 7,035
Quote:
Originally Posted by ang2383 View Post
we signed up july 16 and july 28 and haven't received our cards yet. it will be touching on 4 weeks for the first card soon. hopefully it'll be here when it hits week 5. i'll post an update on how long it actually took once i receive them. i guess i won't be able to use them during my upcoming trip =(

i also tried calling them to find out the status and no one ever picks up. i've had hold times at 30 minutes + on various days/weekends/business hours/evenings and no one ever answers. i was told by the customer service rep at lounge club that they can no longer give us any card info and they gave me a chase number to call for card info.
What # did you call? I think they might have a US & a European #.
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Old Aug 10, 13, 7:48 pm   #69
 
Join Date: Feb 2011
Posts: 84
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Originally Posted by philemer View Post
What # did you call? I think they might have a US & a European #.
it was a US number that the US lounge club customer rep gave me. i don't have it on my caller id anymore sorry =(. i got mad after calling so many times and nothing. you can call the us lounge club number and they will give it to you though.

let me know if you have any luck!
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Old Aug 10, 13, 8:03 pm   #70
Moderator: Credit Card Programs & Chase Ultimate Rewards
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Join Date: Aug 2002
Location: Anywhere a good micro brew is served!!
Programs: Hilton Gold; Club Carlson Gold; IHG Plat.
Posts: 7,035
This is the info from their site:

UK (London)
Tel: UK +44 (0)20 8827 0089
email: info.london@loungeclub.com

USA (Dallas)
Tel: Toll-Free in US / CANADA / MEXICO:
877-458-2822
Tel: Elsewhere: +1-469-467-1747

I think I dialed the 1-877 # and was surprised that the rep. had a strong British accent. You might try the email address above.
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Old Aug 10, 13, 8:15 pm   #71
 
Join Date: Feb 2011
Posts: 84
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Originally Posted by philemer View Post
This is the info from their site:

UK (London)
Tel: UK +44 (0)20 8827 0089
email: info.london@loungeclub.com

USA (Dallas)
Tel: Toll-Free in US / CANADA / MEXICO:
877-458-2822
Tel: Elsewhere: +1-469-467-1747

I think I dialed the 1-877 # and was surprised that the rep. had a strong British accent. You might try the email address above.
that's the US number i called, but when the rep asked me how i joined the lounge club and i told them via my ink bold card, they said i have to call chase directly. they gave me a chase lounge club specific number that is different from the above number. they said chase changed their policy and they can no longer discuss with us hence the need to call the chase number.

hope this helps!
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Old Aug 11, 13, 11:44 pm   #72
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Join Date: Aug 2002
Location: Anywhere a good micro brew is served!!
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Posts: 7,035
Quote:
Originally Posted by ang2383 View Post
that's the US number i called, but when the rep asked me how i joined the lounge club and i told them via my ink bold card, they said i have to call chase directly. they gave me a chase lounge club specific number that is different from the above number. they said chase changed their policy and they can no longer discuss with us hence the need to call the chase number.

hope this helps!
So what is the Chase # they gave you?
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Old Aug 12, 13, 2:15 pm   #73
Moderator: Credit Card Programs & Chase Ultimate Rewards
2014 Elections
 
Join Date: Aug 2002
Location: Anywhere a good micro brew is served!!
Programs: Hilton Gold; Club Carlson Gold; IHG Plat.
Posts: 7,035
Quote:
Originally Posted by philemer View Post
So what is the Chase # they gave you?
I called Chase today on another issue and when I was done the CSR got a lady from the Lounge Club on the line. She looked up my acct. and said that my packet was set to mail out today, from VA. She also said that if anyone else was having a problem they could call her at 1-866-263-4292 and ask for Susan. Hope this helps.
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Old Aug 12, 13, 4:09 pm   #74
 
Join Date: Feb 2011
Posts: 84
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Originally Posted by philemer View Post
I called Chase today on another issue and when I was done the CSR got a lady from the Lounge Club on the line. She looked up my acct. and said that my packet was set to mail out today, from VA. She also said that if anyone else was having a problem they could call her at 1-866-263-4292 and ask for Susan. Hope this helps.
thanks for the number! susan just called me back and said the cards that we signed up for on july 16 and july 28 were both mailed aug 9. they mail out from virginia, but the return address is somewhere in upstate new york.

hope this helps!

update:

got my cards this week 8/22/13, applied july 16 and july 28. i applied july 28 and i received mine before my bf. important thing is that both are here. another thing to note is that my bf applied july 16 and his expires end of july while mine expires end of august.

Last edited by ang2383; Aug 22, 13 at 8:19 pm.
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Old Aug 13, 13, 4:14 pm   #75
 
Join Date: Jul 2012
Location: Arizona
Programs: Accor Platinum, SPG Gold, HH Gold, 1865 Voyager
Posts: 560
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Originally Posted by mia View Post
(*My experience is that Priority Pass, which is the same company as Lounge Club, is poor in responding to email inquiries.)
Had no idea they were the same parent company. Genius way to sleep with both AMEX & Chase...
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