Lounge Access [at GLA when connecting to a CE flight to FCO]
Apr 16, 2009, 9:04 am
#1
Original Poster
Join Date: May 2006
Location: Canberra, AU
Programs: QF Plat
Posts: 188
Lounge Access [at GLA when connecting to a CE flight to FCO]
Hey All,
Probably a question that you've been asked a zillion times (did a search but it seems to be down just now). Flew GLA-LHR-FCO on Monday in CW miles booking in C class. Lounge dragon in GLA told me I wasn't entitled to lounge access in GLA but let me in anyway. I thought I was entitled to lounge access since it was a CW booking with miles on the same PNR?
Flying the reverse tomorrow: FCO-LHR-GLA. The question is will the lounge dragon in LHR tomorrow say that I am not allowed access? If so what should I say to her. Help me to be armed please folks. We have 4 hrs in LHR and were relying on lounge access.
Thanks, as always!
Bubz
Probably a question that you've been asked a zillion times (did a search but it seems to be down just now). Flew GLA-LHR-FCO on Monday in CW miles booking in C class. Lounge dragon in GLA told me I wasn't entitled to lounge access in GLA but let me in anyway. I thought I was entitled to lounge access since it was a CW booking with miles on the same PNR?
Flying the reverse tomorrow: FCO-LHR-GLA. The question is will the lounge dragon in LHR tomorrow say that I am not allowed access? If so what should I say to her. Help me to be armed please folks. We have 4 hrs in LHR and were relying on lounge access.
Thanks, as always!
Bubz
Last edited by Bubba911; Apr 16, 2009 at 9:18 am Reason: typo
Apr 16, 2009, 9:13 am
#2
Join Date: Apr 2002
Location: Edinburgh UK
Programs: BA Silver, HHonours Gold, Mucci of Pucci, Oyster Card, Nectar Card, Father's Day Card
Posts: 9,372
Yes you are entitled to lounge access - showing the CW bp should be enough - keep the CW bp on the return and show them that.
Nicci who posts here as BA Executive Club has made it clear on many occasions that this is still a valid perk of Domestics connecting to CW - but is seems that some out stations (Aviance in Scotland) are still not being trained properly.
I recently did EDI-LGW-GND and the domestic ticketed in R class - but we had no problems as the EDI lounge people are pretty well clued in.
Nicci who posts here as BA Executive Club has made it clear on many occasions that this is still a valid perk of Domestics connecting to CW - but is seems that some out stations (Aviance in Scotland) are still not being trained properly.
I recently did EDI-LGW-GND and the domestic ticketed in R class - but we had no problems as the EDI lounge people are pretty well clued in.
Apr 16, 2009, 9:22 am
#3
Join Date: Apr 2008
Programs: Lord OPebble - Mucci of the Hour. Diamond Class MUCCI.Chevalier du Circle Intime de Pucci
Posts: 7,088
Yes you are entitled to lounge access - showing the CW bp should be enough - keep the CW bp on the return and show them that.
Nicci who posts here as BA Executive Club has made it clear on many occasions that this is still a valid perk of Domestics connecting to CW - but is seems that some out stations (Aviance in Scotland) are still not being trained properly.
I recently did EDI-LGW-GND and the domestic ticketed in R class - but we had no problems as the EDI lounge people are pretty well clued in.
Nicci who posts here as BA Executive Club has made it clear on many occasions that this is still a valid perk of Domestics connecting to CW - but is seems that some out stations (Aviance in Scotland) are still not being trained properly.
I recently did EDI-LGW-GND and the domestic ticketed in R class - but we had no problems as the EDI lounge people are pretty well clued in.
Apr 16, 2009, 9:27 am
#4
Join Date: Apr 2002
Location: Edinburgh UK
Programs: BA Silver, HHonours Gold, Mucci of Pucci, Oyster Card, Nectar Card, Father's Day Card
Posts: 9,372
Apr 17, 2009, 9:21 am
#5
Original Poster
Join Date: May 2006
Location: Canberra, AU
Programs: QF Plat
Posts: 188
Hi Guys!
Thanks for your help and advice it was needed.
Currently in T5 Galleries having initially been refused by the agent on the desk who said that because I was ticketed in 'C' I was not entitled to access to the Galleries despite the fact that I had just come from a flight which I had flown in CE (also ticketed C Class). Despite me quoting everything that was said here she said that because I was flying economy to GLA it didn't matter that I had flown CE from FCO to LHR. I asked to speak to a manager... she refused initally.
However another couple arrived shortly after and was in the same position as we were in. She eventually conceded and called a manager who apologised for the error and let us in.
I do realise that I was on a redemption booking and that I am not a high end revenue customer. However entitlement is entitlement, right? It was very embarrassing standing there being told by the 'agent' that I wasn't entitled and to go away basically.
Nicci, if you read this, maybe staff need to be trained more thoroughly on lounge access and rely less on their blasted computers? The manager who came to speak to us admitted that this is an issue.
Anyway, when all is said and done, thanks to everyone's support and advice here I stood my ground and can spend the next few hours in comfort.
Thanks everyone!
Bubz!
Thanks for your help and advice it was needed.
Currently in T5 Galleries having initially been refused by the agent on the desk who said that because I was ticketed in 'C' I was not entitled to access to the Galleries despite the fact that I had just come from a flight which I had flown in CE (also ticketed C Class). Despite me quoting everything that was said here she said that because I was flying economy to GLA it didn't matter that I had flown CE from FCO to LHR. I asked to speak to a manager... she refused initally.
However another couple arrived shortly after and was in the same position as we were in. She eventually conceded and called a manager who apologised for the error and let us in.
I do realise that I was on a redemption booking and that I am not a high end revenue customer. However entitlement is entitlement, right? It was very embarrassing standing there being told by the 'agent' that I wasn't entitled and to go away basically.
Nicci, if you read this, maybe staff need to be trained more thoroughly on lounge access and rely less on their blasted computers? The manager who came to speak to us admitted that this is an issue.
Anyway, when all is said and done, thanks to everyone's support and advice here I stood my ground and can spend the next few hours in comfort.
Thanks everyone!
Bubz!
Apr 17, 2009, 9:32 am
#6
Join Date: Apr 2002
Location: Edinburgh UK
Programs: BA Silver, HHonours Gold, Mucci of Pucci, Oyster Card, Nectar Card, Father's Day Card
Posts: 9,372
Hi Guys!
Thanks for your help and advice it was needed.
Currently in T5 Galleries having initially been refused by the agent on the desk who said that because I was ticketed in 'C' I was not entitled to access to the Galleries despite the fact that I had just come from a flight which I had flown in CE (also ticketed C Class). Despite me quoting everything that was said here she said that because I was flying economy to GLA it didn't matter that I had flown CE from FCO to LHR. I asked to speak to a manager... she refused initally.
However another couple arrived shortly after and was in the same position as we were in. She eventually conceded and called a manager who apologised for the error and let us in.
I do realise that I was on a redemption booking and that I am not a high end revenue customer. However entitlement is entitlement, right? It was very embarrassing standing there being told by the 'agent' that I wasn't entitled and to go away basically.
Nicci, if you read this, maybe staff need to be trained more thoroughly on lounge access and rely less on their blasted computers? The manager who came to speak to us admitted that this is an issue.
Anyway, when all is said and done, thanks to everyone's support and advice here I stood my ground and can spend the next few hours in comfort.
Thanks everyone!
Bubz!
Thanks for your help and advice it was needed.
Currently in T5 Galleries having initially been refused by the agent on the desk who said that because I was ticketed in 'C' I was not entitled to access to the Galleries despite the fact that I had just come from a flight which I had flown in CE (also ticketed C Class). Despite me quoting everything that was said here she said that because I was flying economy to GLA it didn't matter that I had flown CE from FCO to LHR. I asked to speak to a manager... she refused initally.
However another couple arrived shortly after and was in the same position as we were in. She eventually conceded and called a manager who apologised for the error and let us in.
I do realise that I was on a redemption booking and that I am not a high end revenue customer. However entitlement is entitlement, right? It was very embarrassing standing there being told by the 'agent' that I wasn't entitled and to go away basically.
Nicci, if you read this, maybe staff need to be trained more thoroughly on lounge access and rely less on their blasted computers? The manager who came to speak to us admitted that this is an issue.
Anyway, when all is said and done, thanks to everyone's support and advice here I stood my ground and can spend the next few hours in comfort.
Thanks everyone!
Bubz!
Also redemptions tend to ticket in U class for business redemptions - are you quoting what was printed on the BP? C is for CE whatever the booking class and C appears on all UK Dom boarding passes whatever the booking class.
Apr 17, 2009, 9:39 am
#8
Join Date: Jan 2009
Location: Central Scotland
Programs: MUCCI - Order of the Diamond Hairbrush and Champion of Queens,BA Broon,HH Diamond,PC Plat,BA Amex
Posts: 1,122
Whenever I book redemption flights connecting from GLA thru either LGW or LHR, I make a point of printing out my itinerary from the MMB screen.
This shows the travel information, including lounge details -- the lounge access details don't appear if the flights are booked in Y, only for J and above.
I have yet to have any difficulties with this ( that's me screwed now then !)
This shows the travel information, including lounge details -- the lounge access details don't appear if the flights are booked in Y, only for J and above.
I have yet to have any difficulties with this ( that's me screwed now then !)
Apr 17, 2009, 10:15 am
#9
Original Poster
Join Date: May 2006
Location: Canberra, AU
Programs: QF Plat
Posts: 188
Bubz - I would PM Nucci - she posts as BA Executive Club - with a link to this thread.
Also redemptions tend to ticket in U class for business redemptions - are you quoting what was printed on the BP? C is for CE whatever the booking class and C appears on all UK Dom boarding passes whatever the booking class.
Also redemptions tend to ticket in U class for business redemptions - are you quoting what was printed on the BP? C is for CE whatever the booking class and C appears on all UK Dom boarding passes whatever the booking class.
I'll PM Nicci to tell her about the thread.
Thanks for all your help.
Bubz
Apr 17, 2009, 10:54 am
#10
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,211
Currently in T5 Galleries having initially been refused by the agent on the desk who said that because I was ticketed in 'C' I was not entitled to access to the Galleries despite the fact that I had just come from a flight which I had flown in CE (also ticketed C Class). Despite me quoting everything that was said here she said that because I was flying economy to GLA it didn't matter that I had flown CE from FCO to LHR. I asked to speak to a manager... she refused initally.
Really is pathetic how this can still be going on after all this time.
Apr 17, 2009, 7:14 pm
#11
Join Date: Feb 2005
Programs: BA Gold
Posts: 557
What a load of b*llocks.
How about a little training before allowing customer facing associates out into the terminal, or is that too much to ask for?
Apr 18, 2009, 1:21 am
#12
Join Date: Jan 2001
Location: UK
Posts: 2,483
Whenever I book redemption flights connecting from GLA thru either LGW or LHR, I make a point of printing out my itinerary from the MMB screen.
This shows the travel information, including lounge details -- the lounge access details don't appear if the flights are booked in Y, only for J and above.
I have yet to have any difficulties with this ( that's me screwed now then !)
This shows the travel information, including lounge details -- the lounge access details don't appear if the flights are booked in Y, only for J and above.
I have yet to have any difficulties with this ( that's me screwed now then !)
EDI-LHR - booked in J 'upgraded' to X - no lounge access in MMB
LHR-BKK - booked in T upgraded to U - no lounge access in MMB
BKK-LHR - booked in T - no lounge access in MMB
LHR-EDI - booked in J - lounge access in MMB
So the outbound flights should definitely have lounge access as they are MFU to Club. Inbound very questionable; at BKK I would say no, at LHR yes.
So I'm not convinced the information on MMB is either accurate or the same information that the lounge agents punch up on their screens.
There are a couple more FT threads about lounge access from the regions here and here
I do wish BA would clear up all the confusion
. I like the idea of a flow chart...(as long as it is unambiguous and covers all eventualities of course)(edited to add....)
Just spotted this thread. Looks like an MMB bug. If I MMB without logging in then my LHR-BKK leg correctly shows lounge access (although EDI-LHR still does not). I'll PM Dilly...
Last edited by matthewuk; Apr 18, 2009 at 1:32 am
Apr 18, 2009, 5:01 am
#13
Join Date: Jul 2005
Location: Scotland
Programs: BA Gold, Marriott Lifetime Titanium
Posts: 2,447
It is infuriatingly hit and miss.
I've had the argument several times with the staff at the GLA lounge when travelling on redemption flights with the family, and have gone back later with a print out of the rules.
OTOH, I've found the CCR staff are great at letting you in when connecting from inbound F to domestic.
I've had the argument several times with the staff at the GLA lounge when travelling on redemption flights with the family, and have gone back later with a print out of the rules.
OTOH, I've found the CCR staff are great at letting you in when connecting from inbound F to domestic.
Apr 18, 2009, 8:26 am
#14
Join Date: Feb 2008
Posts: 1,922
Ahh, so specifically we ought to be producing The Connecting Passenger Rules.
Pity there is nothing directly addressing the booking class issue.
Pity there is nothing directly addressing the booking class issue.
Last edited by hammythehammer; Apr 18, 2009 at 8:28 am Reason: problem with getting link into post
Apr 20, 2009, 4:20 am
#15
Company Representative - British Airways
Join Date: Nov 2001
Posts: 834
Hi all
I appreciate the frustration when you are advised inconsistent information or denied access to the lounge when you are holding a valid ticket (or valid connecting ticket as the case seems to be here).
It is correct that you are allowed to use the domestic lounges when holding a connecting Club ticket. This is regardless of the price paid for your Club ticket and includes redemption bookings.
We are currently working with the airport teams to try and improve things - thank you all for your continued patience. Please continue to let me know if you have issues so that I can follow these up.
Best regards
Nicci
I appreciate the frustration when you are advised inconsistent information or denied access to the lounge when you are holding a valid ticket (or valid connecting ticket as the case seems to be here).
It is correct that you are allowed to use the domestic lounges when holding a connecting Club ticket. This is regardless of the price paid for your Club ticket and includes redemption bookings.
We are currently working with the airport teams to try and improve things - thank you all for your continued patience. Please continue to let me know if you have issues so that I can follow these up.
Best regards
Nicci