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Bizarre message at OLCI

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Old Mar 14, 2017, 12:52 pm
  #1  
Original Poster
 
Join Date: May 2014
Location: Newcastle/London & Worldwide
Programs: BAEC Gold, Virgin Flying Club Silver
Posts: 818
Bizarre message at OLCI
Evening - just attempted to check in for my flight to BCN tomorrow - checked in fine but then got a message saying 'your travel documents are not valid for this flight' ?! Never seen this before and I fly weekly - passport is in date etc and all entered in with my exec club details in account - anyone experienced this - it's not letting my retrieve my boarding pass and says something along the lines of 'do not contact our service centre as they are unable to support with passport & visa issues ?!

Anyone seen this before or have any advice ?
Chris9642 is offline  
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Old Mar 14, 2017, 12:57 pm
  #2  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 64,170
Second example of this in a few hours....

I suspect a glitch. It's happened before, with a passenger at BIO. When they checked in it was as if nothing was wrong.
corporate-wage-slave is online now  
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Old Mar 14, 2017, 1:04 pm
  #3  
 
Join Date: Feb 2006
Location: UK
Programs: MUCCI, British Airways Executive Club Gold
Posts: 1,803
Had this last week. Bloody annoying as it meant I had to go through immigration and check in at a desk in ATH
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Old Mar 14, 2017, 1:30 pm
  #4  
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Join Date: May 2014
Location: Newcastle/London & Worldwide
Programs: BAEC Gold, Virgin Flying Club Silver
Posts: 818
Thanks for info guys - assuming it's a glitch I'll now still need to go to the desk at LGW - grrrrr exactly what I was trying to avoid !!!
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Old Mar 14, 2017, 1:36 pm
  #5  
 
Join Date: Jul 2005
Location: London
Programs: Ba Silver ( for now!)
Posts: 778
Had this as well last week. The guess of the check in agent ( who had nil issues ) was we were in an exit row.
jeremyBA is offline  
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Old Mar 14, 2017, 1:37 pm
  #6  
dsf
 
Join Date: May 2006
Location: Godalming, Surrey, UK.
Programs: Nowt of note.
Posts: 1,628
Had it for PRG last May, BIO last August, MAD this Feb...
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Old Mar 14, 2017, 1:43 pm
  #7  
 
Join Date: Sep 2013
Programs: BA CCR, HHonors Diamond, Starwood Platinum, Hyatt Diamond
Posts: 49
Had it in Dubai on Sunday night / Monday morning - as travelling Hand Baggage only a bit of a pain.
BarbicanLondon is offline  
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Old Mar 14, 2017, 1:54 pm
  #8  
 
Join Date: Feb 2011
Location: London
Programs: BA Gold
Posts: 834
Check your passport isn't due to expire within 3/6 months. I had this with my husband earlier this year... major panic involving early morning trip to the US embassy!! :-)
CaroFos is offline  
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Old Mar 14, 2017, 2:15 pm
  #9  
 
Join Date: Apr 2009
Location: Londinium
Programs: BA Gold. Kangorucci. NZGE.KLM Gold. VS gold
Posts: 1,617
Yes I have had this too today, checking in for a flight from Munich..a bit tedious I agree.
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Old Mar 14, 2017, 2:16 pm
  #10  
 
Join Date: Jun 2015
Location: The Hague/London
Programs: BA GGL/CCR, BA LTG, Hilton Diamond, FB Platinum, EK Gold
Posts: 370
I had this twice last week on the same booking, very annoying, absolutely nothing wrong with my passport. Assumption is it's a glitch.
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Old Mar 14, 2017, 2:22 pm
  #11  
Original Poster
 
Join Date: May 2014
Location: Newcastle/London & Worldwide
Programs: BAEC Gold, Virgin Flying Club Silver
Posts: 818
Originally Posted by CaroFos
Check your passport isn't due to expire within 3/6 months. I had this with my husband earlier this year... major panic involving early morning trip to the US embassy!! :-)
I have 5 years left so I'm all good ! Not according to BA though
Chris9642 is offline  
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Old Mar 14, 2017, 2:28 pm
  #12  
 
Join Date: Jan 2015
Location: Southampton/London
Programs: BAEC: Gold, HiltonHonours: Gold
Posts: 164
Ive had an issue all day. i have a few bookings, although nothing showing in the app all of a sudden :-(

ChrisTheZulu is offline  
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Old Mar 14, 2017, 2:46 pm
  #13  
 
Join Date: Jun 2015
Location: The Hague/London
Programs: BA GGL/CCR, BA LTG, Hilton Diamond, FB Platinum, EK Gold
Posts: 370
Yep, got that one as well! What is going on with IT?
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Old Mar 14, 2017, 3:00 pm
  #14  
 
Join Date: Jan 2005
Location: UK
Programs: Mucci. And BA Gold – previous awards - Gold 11, Silver 7, Bronze 4.
Posts: 4,254
Originally Posted by Upupintheair
Yep, got that one as well! What is going on with IT?
Don't forget that this is BA's IT.... which is subject to regular enhancements.... our customers told us that they like to use our passport checking service... at check-in.
BA or bust is offline  
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Old Mar 14, 2017, 3:11 pm
  #15  
 
Join Date: Jan 2015
Location: Southampton/London
Programs: BAEC: Gold, HiltonHonours: Gold
Posts: 164
it's funny, because the app reminded me to check-in without any issues, but i couldn't check in as it couldn't find any bookings! done online for now, hopefully someone gives the machine a kick by tomorrow afternoon so i can get my BP :-)
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