OttoMH

I'm happy to throw a toddler tantrum in the entry to GF if there is no Burger to order on Friday

ratechaser

*Application forms available+ in the Starbucks by the C gates

+Subject to Availability, while stocks last

themapelligroup

No menus on Sunday evening as well, I had to request a Greek salad and it was horrible, the buffet was not any better. The food quality has significantly decreased in the past few months, it would be disappointing if they got rid of the a la carte menu given the huge gap there is among BA and fellow OW carriers lounges (CX and QF come to my mind).

PUCCI GALORE

My Dear, I danced around the Terrace (my apartment not the BA ones!)

At last someone has actually given it to the people who have some sway - good for you. I thought that I was the only Mouthy Mare flying BA.

Please note - I will discuss issues with Cabin Crew but not moan to them. In the vast majority of cases they dislike all these "enhancements" as much as we do but no one listens to them Tell the Board and they will.

BTW - I had this about the Telegraphs

-The Daily & Sunday Telegraph is no longer included as part of the portfolio of newspapers offered on board BA flights and in our lounges. The decision to remove the Telegraph from our portfolio has not been taken lightly and we are aware that many customers including yourself are disappointed that it is no longer offered.

The decision to remove it follows an announcement by the publisher that they intend to impose a huge unilateral price increase on the copies supplied to BA. At a time when we are all focused on controlling operating expenditure, this increase cannot be accommodated and we are unfortunately left with no option other than to remove it.

Someone said that they were back in the Lounges - is this being continued. I buy my own (I get it online on my Ipad as €4 per day is a bit steep to do the crossword) - now the menus? Really. I wonder if they try this nonsense to see if they can get away with it. I have not been in the equivalent except in the Flagship Lounge at JFK that food wise was not a patch on T5 Gold Lounge and neither come half close to the magnificent Qantas Lounge at LAX. Never have I eaten or drunk so well in a Lounge.

BA0197

THOSE SURVEYS ARE ACTUALLY READ???? Im genuinely shocked! I've filled one out nearly every time I'm at LHR on my phone through SMS- no manager for me though!

V10

There have been several incidences relayed here where people have had a mangler get in contact after filling in one of those surveys.

Where you're going wrong is assuming they give two hoots about what a silver thinks, whereas they will take more notice when a lifetime gold has a complaint.

jaguarpig

No menus out last Wednesday, Thursday or Monday morning. I thought the buffet food was ok though have to agree the quality of the breakfast sausage has diminished recently. Went through T3 last month the AA Flagship lounge food blew the miserable lunch time BA offering out of the water. LAX flagship lounge still serving up the same tepid rubbish, good vodka selection though.

stevie

I am still BA Gold but maybe fly long haul BA 4 times a year. I have not been in the GF in about two years. Given the food thread about GF on here some 18 months ago that rumbled on, am I to believe the food has got even worse since then? Hard to believe.

srbrenna

I saw a couple of well read ones at lunchtime last Wednesday. I assumed that they were ones that had been bought at the WH Smith downstairs. There were no unread ones in the racks.

chris1979

I had the usual text message survey 10 days ago when travelling ex T3. I gave the lounge a 2 on the basis there was no hot food when I got there (at about 5pm or so) which I thought was pretty disappointing for the F Lounge (I had already eaten in the CX lounge because I knew the food would be better there). a short while later I was called over the tannoy and a manager of sorts (he was BA not Baxter Storey) asked me for feebdack and we also had a long chat. I told him that it was pretty sad state of affairs when CX offers better food options at an outstation of their as BA does in the F lounge from a 'home airport' in a terminal that is increasingly offering long-haul flights. (I did show him pics of the NY CCR food from a few days previously).

He said he would feed those comments back and after I asked about the "CCR for T3" rumours, he said there was a potentially opportunity to do something with the Emriates lounge (think it's being moved / vacated / something is happening). He didnt confirm (nor deny) that a CCR would come - in fact, I didnt get the impression he knew much about.

But he did ask for feedback and wanted to explore my "2" rating (and I put "food choice available very disappointing" in the text message). Admittedly, he was aware of my status as he did say something along the lines one "listening to someone like you who clearly travels a lot"......

Wozza2404

I got 10k Avios every time I complained about the lack of hot food in GF T3. Happened 3 times in quick succession and then the fourth time I went they had a full spread out. Haven't been back for a while, though.

HIDDY

No surprise when you've got sites like this making Gold easier and cheaper for many more people to attain.

srbrenna

People who look to fly in premium (!) cabins anyway...

BHDATC

But are those odd people who try and achieve gold via a 1000TP trip because they 'need it' and then subsequently using the lounge facilities 3 times in the membership year really making BA think about saving money because of the amount of menu items being ordered by gold card holders?

This is just tightening the belt to a point where its ridiculous and devalues one of the small differences that makes being gold worth it.

Land-of-Miles

Out of idle curiosity is there anything at all (beyond not cook a sausage to your liking) that BA could do which you would perceive as negative and not the fault of passengers either individually or collectively?

Requiring droit de seigneur over each passengers wife? Requiring the lifelong servitude of first born children? Powering their planes by hundreds of third world children pedalling furiously?

I ask simply because I don't think I have ever seen you think anything reported here is a big deal, no matter how differently others think