Gate desk botherers
Jul 5, 2015, 11:25 pm
#1
Original Poster
Join Date: Apr 2013
Location: Putney
Programs: BA Gold
Posts: 293
Gate desk botherers
The gate is open, but boarding not due to start for another 10 minutes. Half the passengers are seated, the rest loitering near where the lines are due to form.
Every minute or so, passengers in their ones and twos approach the desk, spend a few minutes in conversation with the ground staff and then shuffle back to the pack.
Now, can someone explain to me the phenomenon of desk bothering?
What is it that these people are trying to achieve? What questions can they possibly be asking? Upgrades? Seat changes? Did the plane leave without me? Is this the right gate for the destination clearly marked on the screen? What's the capital of Peru?
Every minute or so, passengers in their ones and twos approach the desk, spend a few minutes in conversation with the ground staff and then shuffle back to the pack.
Now, can someone explain to me the phenomenon of desk bothering?
What is it that these people are trying to achieve? What questions can they possibly be asking? Upgrades? Seat changes? Did the plane leave without me? Is this the right gate for the destination clearly marked on the screen? What's the capital of Peru?
Jul 5, 2015, 11:43 pm
#6
Join Date: Oct 2014
Location: Hong Kong
Programs: BA Silver (OWS)
Posts: 654
Could be inexperienced passengers asking when boarding is due to start, i.e. do they have time to nip to the loo.
Could also be passengers who have not yet had a document check for whatever reason.
Could also be passengers who have not yet had a document check for whatever reason.
Jul 5, 2015, 11:45 pm
#8
Moderator, Emirates
Join Date: Oct 2012
Location: Where My Heart Is
Programs: BAEC Silver, FB Platinum, KQ Asante Gold, Shebamiles Blue, Emirates Blue
Posts: 3,386
Or asking if baggage has been loaded if coming from a connecting flight, as I did last week thankfully to find that there was a problem and managed to get it resolved.
Safe & Happy Travels
S
Safe & Happy Travels
S
Jul 6, 2015, 12:16 am
#12
Join Date: Oct 2004
Location: Lausanne Switzerland
Programs: BA Gold; Swiss Blue
Posts: 1,244
In the past, when flying to the USA for a long weekend with HBO and online checkin I went to get the gate agents to check the passports so that there was no issue when boarding started...
Previously I have been stopped at boarding as my passport had not been checked by an agent prior to the gate... and it holds you up getting on board or holds up the whole boarding process...
Previously I have been stopped at boarding as my passport had not been checked by an agent prior to the gate... and it holds you up getting on board or holds up the whole boarding process...
Jul 6, 2015, 1:01 am
#15
Join Date: Dec 2004
Programs: BA GGL, A3*G, Mucci de l'expertise des Apps
Posts: 3,367
