Grrrr BA at Heathrow
Jul 28, 2014, 8:29 am
#16
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,211
LHR is far too small always will be. BA do an astounding job operating as well as they do from there.
Jul 28, 2014, 8:33 am
#18
Join Date: Jul 2011
Programs: BAEC Gold, LH M&M Member
Posts: 2,705
Think of the profit they could make if, gosh, I don't know, they operated efficiently.
Think of the profit they could make if they could attract passengers by making transferring a seamless, pleasant experience (I know that's mostly down to HAL, but they do have some leverage).
Think of the profit they could make if they could do an efficient turnaround rather than have planes sitting on the apron for 2 hours longer than necessary.
Etc.
Think of the profit they could make if they could attract passengers by making transferring a seamless, pleasant experience (I know that's mostly down to HAL, but they do have some leverage).
Think of the profit they could make if they could do an efficient turnaround rather than have planes sitting on the apron for 2 hours longer than necessary.
Etc.
Jul 28, 2014, 8:36 am
#19
Join Date: Apr 2011
Location: The greatest wee nation on earth.
Programs: Iron Maiden FC, GE, Rapidly falling down the Tiers to oblivion.
Posts: 2,604
Well, I shall restrict my moaning to the connections/security area. Everything else is fine.
Jul 29, 2014, 4:21 am
#20
FlyerTalk Evangelist
Join Date: Feb 2009
Location: From ORK, live LCY
Programs: BA Silver, EI Silver, HH Gold, BW Gold, ABP, Seigneur des Horaires des Mucci
Posts: 14,214
Flight to BRU was delayed as they had to unplug the plane (generator at the back of the plane was knackered), and the weather was delaying departures. Get to BRU about 1.5 hours late I think, I zipped through connections and talked the lady into putting me back on the same plane.
Jul 29, 2014, 4:37 am
#21
Join Date: Jul 2002
Location: London
Programs: BA Gold, LH Sen, MUCCI, Junior Jet Club.
Posts: 8,101
From my own experience and talking to friends / colleagues (one of whom is a BA FO on 320) the operation at LHR seems to have gone downhill rapidly over the last few months. There is a shortage of everything - pilots, tugs, buses, TRMs the lot and you can see this instantly when there is even the slightest disruption. Closing one of the London stacks for 20 minutes as happened on Friday should *not* cause a complete meltdown and collapse of the entire BA schedule. My flight could have left an hour earlier than it did (aircraft, crew all ready, passengers in the gate pen at T3) however because of a shortage of buses we were almost 2h late. One AMS flight was over 4 hours late!
Even on sunny days my FO friend tells me of a shortage of buses and he lives in terror of being 'force-drafted' at the door of an aircraft as he arrives on stand.
This is what happens when you have an airline run by people who count beans for a living - all of the savings accrued by having the absolute minimum of everything get wiped out by the clusterf***ks like Friday, with the added bonus of huge customer dissatisfaction on top.
I used to be a supporter of the third runway but the current mess at LHR is entirely of HAL and BA's own making, so I have withdrawn my support until they can prove they can run an airport that doesn't collapse at the seams the moment it starts raining.
Even on sunny days my FO friend tells me of a shortage of buses and he lives in terror of being 'force-drafted' at the door of an aircraft as he arrives on stand.
This is what happens when you have an airline run by people who count beans for a living - all of the savings accrued by having the absolute minimum of everything get wiped out by the clusterf***ks like Friday, with the added bonus of huge customer dissatisfaction on top.
I used to be a supporter of the third runway but the current mess at LHR is entirely of HAL and BA's own making, so I have withdrawn my support until they can prove they can run an airport that doesn't collapse at the seams the moment it starts raining.