New AMEX Website
Jun 13, 2017, 1:09 pm
#16
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
I went to the website, and while it's not as bad as the Chase "desktop=mobile" website, it can't remember my default card, and keeps going back to the wrong card when I hit "home". Very confusing.
Luckily, they asked me to review the website on this visit, so on all the "getting around" and "finding stuff" i gave them very low marks, and in the comments at the end asked them to bring back missing features like ability to choose which card is your default and ability to see all your cards in a drop-down with current balances.
Luckily, they asked me to review the website on this visit, so on all the "getting around" and "finding stuff" i gave them very low marks, and in the comments at the end asked them to bring back missing features like ability to choose which card is your default and ability to see all your cards in a drop-down with current balances.
Why is the display so LARGE?
The "Shop Small" quasi advertisement is super annoying as now the account activity is way down below versus right under the vital information of the card's summary.
I wish I get a feed back form on the visit.
Jun 13, 2017, 1:36 pm
#17
Join Date: Sep 2006
Location: Miami
Programs: AA 9 Million Miler, UA 1K, DL Plat, SPG Plat, Amex Centurion
Posts: 28
It's terrible.I have multiple corporate cards, and the new web site does not identify them by company name, only last 5 of the account number.
Membership rewards info more cumbersome to find...
Snapshot of account, spending, credit, total balance, balance due, etc. also takes more steps to find.
Overall grade D.
The last one was perfectly fine, why "fix" it?
Jun 13, 2017, 3:29 pm
#19
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
Yeah, the Shop Small getting in the way of the recent activity is the most annoying part of it - I can learn to deal with the inefficient layout and ugly fonts, but when you put an advertisement ahead of usefulness, it's gone too far.
Jun 13, 2017, 4:45 pm
#22
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,956
Jun 13, 2017, 5:07 pm
#23
Join Date: May 2015
Location: LAX, BUR
Programs: AS,AA,JB, HH Gold, Starriott Titanium Elite, Hyatt Explorist, Global Entry
Posts: 1,933
I have additional cards for PRG, Everyday, Simply Cash and SPG on the same login, but only see the main cards not the additionals. If i go to the manage card section to remove a card they're all listed there. I have no way to see the additional cards to add offers to now under this layout.
Jun 13, 2017, 5:52 pm
#24
Join Date: Apr 2012
Location: SFO
Programs: AS MVP Gold 75K, UA Gold, Marriott LTT, Avis President's Club
Posts: 1,539
Jun 13, 2017, 6:11 pm
#25
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,956
Jun 13, 2017, 7:34 pm
#26
Join Date: Mar 2017
Posts: 240
That is still an option but it's much worse than how it used to be to get a quick glance at your pending points from the main dashboard. Also, did the older site have more up to date pending points?
Jun 13, 2017, 8:18 pm
#28
Join Date: Dec 2008
Location: NYC
Programs: BA Gold, HH Diamond, Marriott Gold
Posts: 1,260
Its not just bad design - it has lot of incorrect info
-last login date - December 1969 (I was not even born!)
-The Amex offer referral amounts are incorrect
-Its crashed on me few times today
-it didnt display the autopay setup on one of my cards.
Used the classic url and thankfully everything looked okay!
-last login date - December 1969 (I was not even born!)
-The Amex offer referral amounts are incorrect
-Its crashed on me few times today
-it didnt display the autopay setup on one of my cards.
Used the classic url and thankfully everything looked okay!
Jun 13, 2017, 9:35 pm
#29
Join Date: Mar 2014
Location: ATL
Programs: DL DM, Hyatt LT DM, Wyndham DM, Hertz PC, HH Gold, SPG Gold, Marriott Gold
Posts: 2,038
Updated just to update it seems. Even the 'pending' charges is in an odd place. If you click statements and activity it goes to the latest statement period, not the most recent time period. What an odd thing to do.
Oh well. Sure like any update we will all get used to it.
Oh well. Sure like any update we will all get used to it.
Jun 13, 2017, 10:40 pm
#30
FlyerTalk Evangelist
Join Date: Jan 2014
Location: San Diego, CA
Programs: GE, Marriott Platinum
Posts: 15,507
I'm okay with the website, actually, but then again, I'm used to using the AmEx app on my phone. One thing that would be nice now is being able to set a different card as default, like what others have already mentioned.
Also, the accounts list probably doesn't need to take up the entire browser window on a laptop or desktop when opened.
Also, the accounts list probably doesn't need to take up the entire browser window on a laptop or desktop when opened.