Amex Travel site and Marriott booking
Sep 1, 2016, 7:14 pm
#1
Original Poster
Join Date: Aug 2010
Location: D/FW
Programs: DL MM/Silver; UA 1K ; Hilton Gold; Marriott Titanium; Avis Pref+,Hertz PC
Posts: 585
Amex Travel site and Marriott booking
Booked a 5-night stay at the Hong Kong Marriott on the Amex Travel portal. Can I still get my Marriott Rewards Gold benefits? The confirmation shown was not recognized by Marriott.com Should I call them to add my account?
Sep 1, 2016, 9:20 pm
#2
Join Date: Sep 2014
Location: ISP / NYP
Programs: Citi TY, Amex MR, Chase UR, Choice CP, Marriott MR, AGR, RapidRewards
Posts: 24
Yes, you will get your Gold benefits. Yes, you will get 5 nights credit for the stay. No, you will not get Marriott points for the cost of the nights stayed. You will get whatever points you earn from putting expenses to your room. Call the hotel, or your gold member hotline number, and have them attach your rewards number to the reservation.
@henrythefourth
@henrythefourth
Sep 3, 2016, 3:58 pm
#3
Join Date: Aug 2016
Posts: 78
Yes, you will get your Gold benefits. Yes, you will get 5 nights credit for the stay. No, you will not get Marriott points for the cost of the nights stayed. You will get whatever points you earn from putting expenses to your room. Call the hotel, or your gold member hotline number, and have them attach your rewards number to the reservation.
@henrythefourth
@henrythefourth
Thank you.
Sep 3, 2016, 4:36 pm
#4
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,957
Welcome to Flyertalk.
The rules vary by hotel chain/program. I would research Hyatt's policy in the Hyatt forum:
http://www.flyertalk.com/forum/hyatt-gold-passport-418/
The rules vary by hotel chain/program. I would research Hyatt's policy in the Hyatt forum:
http://www.flyertalk.com/forum/hyatt-gold-passport-418/
Sep 5, 2016, 10:28 am
#5
Original Poster
Join Date: Aug 2010
Location: D/FW
Programs: DL MM/Silver; UA 1K ; Hilton Gold; Marriott Titanium; Avis Pref+,Hertz PC
Posts: 585
I twitted Marriott and they said they could not add my number on since I booked on a third party site. That's just ridiculous.
Sep 5, 2016, 1:26 pm
#6
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,957
Rooms booked through third party online retailers, such as Expedia.com, Travelocity.com, Hotels.com, Booking.com, Priceline.com, Tripadvisor.com or any other 3rd party online/mobile travel portal (regardless of how the hotel is paid) are not eligible for Points or Elite night credit.
Sep 5, 2016, 2:33 pm
#7
Original Poster
Join Date: Aug 2010
Location: D/FW
Programs: DL MM/Silver; UA 1K ; Hilton Gold; Marriott Titanium; Avis Pref+,Hertz PC
Posts: 585
Sep 5, 2016, 3:21 pm
#8
Suspended
Join Date: Sep 2010
Location: San Diego
Programs: Delta PLAT, Marriot Plat, IHG Plat, SPG Gold, A couple of other airlines - pee on
Posts: 623
Call the Hotel
I would just call the hotel and frankly say, I understand I won't get credit, but I would like to utilize the benefits, so can you please add my MR to my reservation.
Sep 5, 2016, 5:07 pm
#9
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,957
Apr 19, 2017, 10:16 am
#10
Join Date: Feb 2014
Location: Boston
Posts: 89
Any report on getting Marriott to give you your Gold benefits or credit you with points or elite nights?
Apr 19, 2017, 2:50 pm
#11
Join Date: Sep 2015
Location: SFO
Posts: 3,881
Have similar reservations this July at the JW in Hong Kong, and have been able to add my MR number to both reservations.
Apr 19, 2017, 4:57 pm
#12
Join Date: Feb 2014
Location: Boston
Posts: 89
I have, most recently two wks ago at the St Ermin's in London. Two reservations; a prepaid stay via Amex Travel (for Amex Offer bonus MR pts) followed by 4 nights using Citi's 4NF. Called JPM/RC elite line and requested my Marriott MR number be added to both reservations and to stay in same room. JPM/RC agent called the property and made it happen. Agent forwarded email from property confirming this. I received elite benefits, nights and about 42k MR points.
Have similar reservations this July at the JW in Hong Kong, and have been able to add my MR number to both reservations.
Have similar reservations this July at the JW in Hong Kong, and have been able to add my MR number to both reservations.
Apr 20, 2017, 10:51 am
#13
Join Date: Jan 2000
Posts: 3,026
Checked in and saw no difference in treatment. Got all my Plat benefits. I did get points for the nights plus the spend.