[OFFER DEAD, MR accounts frozen, some bonuses clawed back] 100k Amex Plat (USA)
Aug 26, 2016, 1:27 pm
#946
Join Date: Sep 2015
Posts: 64
Never had any points deducted just frozen.
Last edited by Macosty; Aug 26, 2016 at 2:14 pm
Aug 26, 2016, 2:33 pm
#947
FlyerTalk Evangelist
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,052
Glad to see its working for ppl.
My friend and his wife both are frozen. He just got his cfpb reply today and it was again the boilerplate letter they had sent my wife
So he has used her final letter to email the exec listed. Hope it works for them. He has 100 frozen and she had 100 plus another 120k she already had in there from older stuff also frozen.
Very frustrating
Aug 26, 2016, 3:13 pm
#949
Join Date: Jan 2016
Posts: 53
Congrats! did you wait for 8 weeks and then file for CFPB? Mine posted about a month ago, no clawback so far but still frozen, so wondering if I should do something now. Thanks!
Aug 26, 2016, 4:22 pm
#951
FlyerTalk Evangelist
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,052
Anyone who had success with cfpb and now can use points care to share the text of amex' response? My friend is wondering what to do--he has since fired off an email to an exec
Aug 26, 2016, 7:11 pm
#952
FlyerTalk Evangelist
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,052
in the meantime, read this thread I posted which has nothing to do with MR, but can be fun...it's just in a section of this forum that gets no visitors:
http://www.flyertalk.com/forum/germa...st-2016-a.html
http://www.flyertalk.com/forum/germa...st-2016-a.html
Aug 26, 2016, 11:43 pm
#953
Join Date: Sep 2015
Posts: 64
I made sure to break down my purchases for them in the complaint...total swipe amount, return amount, and amex credit amount. It is something you will want to do so they can not claim returns etc.
Aug 26, 2016, 11:47 pm
#954
Join Date: Sep 2015
Posts: 64
Aug 27, 2016, 12:02 am
#955
Join Date: Jun 2011
Posts: 794
Yup, this is what my parents did. Barely over 3k after all the amex credit. Took about 3 business days.
If your points are frozen, shoot off a complaint, and you should get something back before Aug 31, at that point, you can decide to cancel the card and recoup some of the annual fee in case they go crazy.
Aug 27, 2016, 2:57 am
#956
FlyerTalk Evangelist
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,052
Aug 27, 2016, 8:47 am
#957
Join Date: May 2016
Posts: 16
I heard from Amex Membership Rewards regarding the case they opened more than a week ago.
Even though the CFPB response from Amex states that my account has already been reviewed and I'll receive the 100K back in the next few days, MR department told me that it is 'now' under review and my points will be available 8 weeks after the 'review' has ended - with no specific deadline on when it'll end.
They again cited returns and something unclear about payments as well (my outstanding balance is $0 coz no way in hell am I ever paying with a wretched Amex again). I have no frikkin idea what Amex is talking about anymore
Even though the CFPB response from Amex states that my account has already been reviewed and I'll receive the 100K back in the next few days, MR department told me that it is 'now' under review and my points will be available 8 weeks after the 'review' has ended - with no specific deadline on when it'll end.
They again cited returns and something unclear about payments as well (my outstanding balance is $0 coz no way in hell am I ever paying with a wretched Amex again). I have no frikkin idea what Amex is talking about anymore
Aug 27, 2016, 8:59 am
#958
FlyerTalk Evangelist
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,052
I heard from Amex Membership Rewards regarding the case they opened more than a week ago.
Even though the CFPB response from Amex states that my account has already been reviewed and I'll receive the 100K back in the next few days, MR department told me that it is 'now' under review and my points will be available 8 weeks after the 'review' has ended - with no specific deadline on when it'll end.
They again cited returns and something unclear about payments as well (my outstanding balance is $0 coz no way in hell am I ever paying with a wretched Amex again). I have no frikkin idea what Amex is talking about anymore
Even though the CFPB response from Amex states that my account has already been reviewed and I'll receive the 100K back in the next few days, MR department told me that it is 'now' under review and my points will be available 8 weeks after the 'review' has ended - with no specific deadline on when it'll end.
They again cited returns and something unclear about payments as well (my outstanding balance is $0 coz no way in hell am I ever paying with a wretched Amex again). I have no frikkin idea what Amex is talking about anymore
I would now email the exec contact I mentioned in 749 and 899. Send copies of everything
Aug 27, 2016, 10:26 am
#959
Join Date: May 2016
Posts: 16
Aug 27, 2016, 11:12 am
#960
Join Date: Aug 2015
Location: Louisiana, MSY
Programs: Hyatt Plat, SPG Gold, Hilton Diamond, IHG Spire Elite
Posts: 139
Looks like everyone who had their points frozen is seeing success. What about people like me who never had their points frozen and just experienced a 100K clawback?
To reiterate, i was told corporate had finished the review of my account and decided that I had made returns and clawed back my points. Again, no returns on my account but a 2.4K gc.com charge. Another $1700 in organic spend. Filed cfpb on Thursday night. No response yet.
To reiterate, i was told corporate had finished the review of my account and decided that I had made returns and clawed back my points. Again, no returns on my account but a 2.4K gc.com charge. Another $1700 in organic spend. Filed cfpb on Thursday night. No response yet.