mia

I have appended your report to the long running thread of similar reports for various American Express cards.

I imagine you are aware that American Express's contract with JetBlue ends on 12.31.2015, and they will convert your card to another American Express credit card.

Did you submit all three applications using the same browser on a single PC? American Express uses browser cookies to identify you and the offer for which you applied. Consecutive applications may confuse their system, in which case it appears to apply the default offer. This shouldn't be our problem, but it will take patient polite perseverance to obtain the bonus. It's best to apply for any credit card (from any issuer) using a Private or Incognito browser window, and to create a screen print to document what you were offered.

zer0k1

I noticed many people, like yourself, advising the screen print for documentation. Do you they seriously accept that? Do they not realize that such an image can be easily be acquired and shared with others?

jkroncke

Mia, we did all apply at the same computer at relatively the same time!

I will totally look out for that in the future. I am going to try again right before the annual fee refund deadline passes and see if they have figured this out.

KHTravelBitten

I'm new to MR and working on min spend for the 50K PRG bonus, where can one see their pending points?

travelsg

I don't have whole lot of Amex cards, but have had the no-fee Hilton card since 2012.

In may, after logging into my account online, I received a message saying I've been pre-approved to upgrade to Surpass, and will get 50k hilton points after spending $3k. So I clicked the link, and was told to call instead.

So I called the number, and confirmed the offer with the phone rep and proceeded with the upgrade.

Met the spending requirement, and called a few days later. Was told I would get the 50k in 1-2 billing cycles.

Waited 2 billing cycles, but no points. Called again, a floor manager said she will look into it.

Another month went by, no points. I called again, and was told I never had the offer. When I asked is it just me not getting it, or this offer doesn't exist? The reply was "50k points was never an offer to the upgrade", which I knew was a lie because I had friends who were able to get this offer year after year.

When I said I can email in the screenshot to show the original offer, the response was "we don't have an email. you will have to either fax or write a letter". REALLY??

At that point, I lost confidence in the company and the people working there. So I made a simple decision to cancel the card immediately.

Cancelling the card was never my intention when this whole thing started, but unfortunately that's how it ended.

I knew should this be Chase or even Citi, I would have no problem getting what has been promised. But Amex really let me down on this one.

Is your experience with Amex customer service much better?

mhdena

Sounds like you need to send a fax.

TMM1982

travelsg, you made the right decision. AMEX sucks. And their transfer partners aren't all that so it's not even worth it to go the extra mile dealing with these clowns.

mia

travelsg is reporting a problem with an upgrade offer on a card which earns HHonors points. How are American Express Membership Rewards' transfer partners relevant?

bigislanddave

In June 2015, I accepted an amex offer for their gold Delta Miles card. It required I spend $2000 in 3 months. I received the card and called them to verify the offer. I spent $2000 in 3 months and called them again to verify the offer and my successful completion of it. The agent said I had successfully completed the terms of the offer and I would be credited the miles at the end of the next billing cycle after my payment posted. My payment posted and I received no miles so I again called the amex agent and she said could see I had earned the mile bonus and it would post tomorrow. She also said I earned a $50 statement credit and it would post tomorrow. I waited 5 days and neither bonus posted. I called amex and the agent, and subsequently a manager said amex had made a mistake and I was never eligible for either bonus and I would not receive them. I spoke for 30 minutes to the manager and he refused to reinstate the bonus. I will never deal with amex again and I suggest all prospective customers of amex reconsider doing business with them because their agents LIE continuously.

mia

I have appended your report to the established thread.

How did you receive the offer? Through the USPS? Email? Delta website when logged into your account?

Did the terms of the offer include this sentence?

Did you have a Skymiles Gold credit card at any time in the past?


Not all false statements are lies. Many are mistakes. Why do you believe that the American Express agents would lie, rather than that they were poorly trained?

snic

That's a difference without a distinction. Either way, one can understand why the OP would assert that he "will never deal with amex again"!

farnorthtrader

Given the number of reports where front line agents have given erroneous information about eligibility for an offer, if it is a "mistake" or poor training, then it appears to me that it is intentional poor training.

TMM1982

^

bigislanddave

bigislanddave

I applied for card by email. After being approved, I called amex and was told I was approved for 50,000 mile bonus upon spending $2000 in 3 months. After spending $2000 in 3 months I again called amex and was told by agent "I can see you have completed the requirements for spending and I can see your miles will be credited to your account tomorrow". My point is I was assured 3 times verbally by an amex agent that I would receive the miles. I have not received any miles.