Go Back   FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage (Consolidated) > American Airlines | AAdvantage (Pre-Merger)
Sign in using an external account

    Hide Wikipost
Old Aug 13, 14, 2:03 pm   -   Wikipost
FlyerTalk Forums Thread Wiki: Lost baggage /luggage delay, loss, damage - advice, compensation, etc. (consolidated)
Please read: this is a community-maintained wiki post containing the most important information from this thread.
 
Last edit by: JDiver
Wikipost instructions: signed in members with 90 days / 90 posts can edit this Wikipost to update; wiki contents may be printed by using the (lower right wiki corner)

Delayed Baggage

Phone:
Baggage delayed less than 5 days
1-800-535-5225
24 hours, 7 days a week

Baggage delayed longer than 5 days
See www.aa.com/bagstatus for further information.

Link to aa.com Delayed Baggage; FAQ.

Link to aa.com LIABILITY LIMITATIONS regarding baggage

Link to aa.com DAMAGED BAGGAGE

Link to aa.com Delayed Baggage tracking form (need baggage claim file locator number to use)

American Airlines Conditions of Carriage (See BAGGAGE et seq., including Liability.)

Print Wikipost

Reply
 
Thread Tools Search this Thread
Old Jul 25, 11, 11:16 am   #286
 
Join Date: Sep 2006
Programs: AA EXP - 2.4 mm, Starwood PLT
Posts: 394
Quote:
Originally Posted by Paulakers2010 View Post
Did you pre-clear the immigration in YVR?


http://www.flyertalk.com/forum/ameri...clearance.html
Yup pre-cleared customs and immigration at YVR.
execplatscum is offline   Reply With Quote
Old Aug 23, 11, 6:34 am   #287
 
Join Date: Aug 2002
Location: ULN/TYO/ICN/PEK/SFO/OAK
Programs: AA Gold
Posts: 562
JFK Lost/Delayed Baggage Black Hole of Information

Anyone else have bags delayed at JFK? I filed a claim for two bags that didn't make it on AA141 LHR-JFK on Aug. 21. AA's baggage status check indicates bags were on placed on AA101 on Aug. 22. It appears that the bags have now been sitting at JFK for 18 hours but no confirmation is possible.

Calling AA's 800 number routes callers to the North Carolina Call Center. Repeated attempts to contact JFK baggage services by call center representatives go unanswered and now this morning upon JFK office opening at 7am, I was told by call center rep that an "alert" was posted asking that no calls be made to the JFK baggage services office because of the large number of bags being processed.

Anyone have a workaround for JFK baggage services or a direct contact number?

It's looking like the only way I will be able to get more information and get my bags more quickly is to go out to JFK in person. Suggestions?
AAgoraku is offline   Reply With Quote
Old Aug 23, 11, 9:08 am   #288
 
Join Date: Sep 2006
Programs: AA EXP - 2.4 mm, Starwood PLT
Posts: 394
Having been recently on a major delayed bag run. Here is my advice:

Make sure they have an address to deliver them to.

Thats it.. just wait, eventually the bags will arrive. Calling, going to the airport etc is a waste of time.. Once they arrive, feel free to email customer relations telling them you are unhappy and then get some miles.
execplatscum is offline   Reply With Quote
Old Aug 23, 11, 9:34 am   #289
 
Join Date: Sep 2003
Location: Minneapolis, MN
Programs: My opinions are not those of AA or any affiliates of AMR Corp.
Posts: 2,008
I'd be more interested in finding out why it wasn't on AA141 with you. Did you check-in late at LHR? I thought bags had to remain with traveler on all International flights to/from the US. (even I had a bag checked at LHR less than 1hr to departure make it on my flt to JFK)

So bag isn't lost. Obviously, since you know it's at JFK you've been keeping track using AAs Delayed Baggage tracker?

If you were told
Quote:
by call center rep that an "alert" was posted asking that no calls be made to the JFK baggage services office because of the large number of bags being processed.
then what else can they do/do you expect? Was there a major storm in the NYC area that is creating this excessive/massive delay? (been out of the Country myself and now dealing with IRENE in SJU)

I know your frustrated....UA use to ALWAYS misplace my bag when I was a FF on them.

Good luck either way. (sorry I don't have any #s for baggage claim myself)
__________________
Comments by Sluggo are his Opinions.
They are NOT the Views or Policy of AA
sluggoaafa is offline   Reply With Quote
Old Aug 24, 11, 1:02 pm   #290
 
Join Date: Aug 2002
Location: ULN/TYO/ICN/PEK/SFO/OAK
Programs: AA Gold
Posts: 562
Quote:
Originally Posted by execplatscum View Post
Having been recently on a major delayed bag run. Here is my advice:

Make sure they have an address to deliver them to.

Thats it.. just wait, eventually the bags will arrive. Calling, going to the airport etc is a waste of time.. Once they arrive, feel free to email customer relations telling them you are unhappy and then get some miles.
Thanks for the advice. Verified delivery address. Feel sorry for call center reps who have to deal with unhappy customers and yet can't provide any real information.
AAgoraku is offline   Reply With Quote
Old Aug 24, 11, 1:26 pm   #291
 
Join Date: Aug 2002
Location: ULN/TYO/ICN/PEK/SFO/OAK
Programs: AA Gold
Posts: 562
Quote:
Originally Posted by sluggoaafa View Post
I'd be more interested in finding out why it wasn't on AA141 with you. Did you check-in late at LHR? I thought bags had to remain with traveler on all International flights to/from the US. (even I had a bag checked at LHR less than 1hr to departure make it on my flt to JFK)
2 hour delayed departure on original flight to LHR was reason for bags not making it on connecting AA flight with me. I don't blame AA for that. I barely made the connecting flight myself.

Quote:
So bag isn't lost. Obviously, since you know it's at JFK you've been keeping track using AAs Delayed Baggage tracker?
Yes, was also verified over the phone but online status is useless. It says that bags would be delivered on Aug 22. Well it is now Aug 24 and still no bags. Was told that a tracker system (like FedEx) is being implemented but JFK is not connected for now. I suspect that DFW is.

Quote:
If you were told then what else can they do/do you expect? Was there a major storm in the NYC area that is creating this excessive/massive delay? (been out of the Country myself and now dealing with IRENE in SJU)
No major storm which contributes to the frustration.

Quote:
I know your frustrated....UA use to ALWAYS misplace my bag when I was a FF on them.

Good luck either way. (sorry I don't have any #s for baggage claim myself)
Thanks. Got a PM from AA Social Media rep monitoring FT forum. Will see if they can gather any more info. And, got a call this morning from live person verifying delivery address and telling me that bags would be delivered by early evening. BUT, then the automated call and hour later and said that pick up by delivery company from AA was scheduled for 6pm. ...! Tell me one thing and then put in the system something else. So, I call the 800 number and call center rep says that they are still not answering the phone so the best she can do is send JFK a message and ask that they call me. Its now 3pm and still no call back.

My bags have been sitting at JFK for over 48 hours and I have no explanation as to why or any general idea when they will be delivered.

And, it was like pulling teeth to get a Supervisor to give me guidance on what would be considered "reasonable" $$ for needed clothes and basic necessities while I wait for my bags.
AAgoraku is offline   Reply With Quote
Old Aug 30, 11, 3:04 pm   #292
 
Join Date: Aug 2011
Posts: 1
Thumbs down Lost bag

HELP. I flew from Oz on 24 Aug. My bag didn't make it to Halifax with me. I was home to attend a funeral so had to go out to buy a suit after traveling 34 hours so I cd go to my brothers funeral. I have been on the website, on the phone to everyone I can get hold of. I cannot get a straight answer to where my bag may be (LAX? JFK?) and, to add insult to injury, I had a call today to tell me that this person had authorized $400 for me!!!! I have been without ANY clothes etc for 6 days. $400 doesn't even come close to what i have had to spend. I cannot get the same answer from anyone. The callous disregard for someones property and the total ineptitude is mind boggling. What can I do to try to get someone at American airlines to do something about this?????
LCGANNON is offline   Reply With Quote
Old Aug 30, 11, 3:13 pm   #293
Senior Moderator/Moderator: American AAdvantage, Mexico, and Talkboard Topics
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA EXP / 5 MM; HH <>; SPG Gold; Maître-plongeur des Muccis
Posts: 41,201
Sorry to hear of your loss; these things make it even more difficult.

What have you done so far? Did you file a missing bag claim at the airport?

This inquiry will me merged into the lost baggage thread for best results.
__________________
"We wander for distraction, but we travel for fulfillment." - Hilaire Belloc
JDiver is offline   Reply With Quote
Old Aug 30, 11, 3:14 pm   #294
 
Join Date: Jul 2010
Location: MKE
Programs: DL-MM-Diamond HH-Diamond
Posts: 3,214
It is possible your bag was delayed due to canceled flights from Irene. Your bag at this point is not lost, it is probably delayed. The 400 is pretty generous for a few days. It's not supposed to buy you a new wardrobe.

Now that the airports are opened bags should be arriving again, I am sure they are just backlogged. They should be able to teack your back by the number and tell you where it is. What did they say when you filed your claim? Were they not able to tell you where it was?

Sorry about your brother!
MR_MAMA is offline   Reply With Quote
Old Aug 30, 11, 3:15 pm   #295
 
Join Date: Sep 2006
Programs: AA EXP - 2.4 mm, Starwood PLT
Posts: 394
Sorry for your loss(es). Recommendation is buy what you need, keep receipts and be prepared to aurgue. The 400 is only meant to soften the blow of the ineptitude not replace all the items your brought and checked. Good luck... my guess is you will be moved and merged with a broader thread soon and be given sage advice of what you should have done.

1. Not checked a bag
2. Brought Travel Insurance

etc.

Bags usually show up but the hurricane likely threw things off a bit. Best of luck to you.
execplatscum is offline   Reply With Quote
Old Aug 31, 11, 2:59 pm   #296
 
Join Date: Jun 2007
Location: MIA, LAX
Programs: AA PLAT
Posts: 189
i'm sure the hurricane has screwed up alot of airlines and baggage systems. it these type of situations, I will take things like suits or specific clothes with me as a carry on since they are obviously harder to replace then a t-shirt.
labeach is offline   Reply With Quote
Old Sep 26, 11, 3:37 pm   #297
 
Join Date: Mar 2009
Programs: AA EXP, Hyatt Platinum
Posts: 101
who is responsible?

My itinerary was lax-jfk-lhr-fra. It looked like my bags missed the jfk-lhr connection and was routed through dfw-fra. My lhr-fra connection was on BA and I filed the missing baggage claim with BA. I think it was AA's fault but since I filed a claim with BA I will complete my claim with BA.

AA was pretty helpless during this ordeal and BA wasn't much of a help either. I knew where my bags were from the web and would have picked them up myself but I am travelling Over Europe and need to be in certain places at certain times.
earny is offline   Reply With Quote
Old Nov 5, 11, 4:11 pm   #298
 
Join Date: May 2000
Location: CBR
Programs: QF - WP(PG), Hyatt - Diamond, DJ - Gold
Posts: 113
Any experience dealing with lost bags from outside US

My checked bag was lost somewhere between DFW and MIA on Wednesday .

They are still missing and I presume that I will never see it again.

I am off to MCO tomorrow for a week and figure I will buy replacement stuff there.

The process as explained to me seems to involve paperwork that needs to bounce between me and as relating to covering the expenses of I incurr replacing my stuff.

I was wondering if there are any tips from others who have been in the same situation - I guess I am a bit concerned that at the end of it I will receive a usd check at my home address in Australia which then is inconvenient and expensive to deposit.

Any helpfull hints in dealing with this process would be most appreciated

Matt
AN-Diamond is offline   Reply With Quote
Old Nov 5, 11, 4:21 pm   #299
 
Join Date: Dec 2009
Location: EWR
Programs: AA EXP
Posts: 315
Keep in touch with Baggage Services on a daily basis. At the point that you need clothes or toiletries, ask the rep to authorize it. You then need to keep receipts in order to be reimbursed. Having purchased replacement clothes in India, they converted the expenses to USD. If I recall, my reimbursement was about $350. My guess is that they will reimburse in USD.
handspring088 is offline   Reply With Quote
Old Dec 30, 11, 10:05 pm   #300
 
Join Date: Aug 2011
Posts: 56
AA lost my wife's bag somewhere in DFW-MIA-STT and then we took a ferry to the BVI. AA swears that they delivered it onward to Tortola but every time we ask which port in Tortola they respond with, "Huh?" BVI customs has never seen it.

We tried calling the AA baggage desk at STT a number of times but mysteriously couldn't through. On our return journey we visited AA baggage at STT and solved that mystery: we couldn't get through because AA baggage at STT doesn't answer their phone - they just let it ring! They claim never to have seen the bag either.

I do hope that AA finds it, for justice's sake. The bag itself is a cheap throwaway duffle. But the contents... as of today, my wife's yogurt has been baking in the Caribbean sun for three weeks. Somebody deserves to smell that.
FootInMouth is offline   Reply With Quote
 
 
Reply

Bookmarks


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off
Forum Jump


All times are GMT -6. The time now is 10:53 pm.