No more upgrade email notifications?
Apr 2, 2015, 1:52 pm
#1
Original Poster
Join Date: Jun 2000
Location: JFK > LGA >> EWR
Programs: AA EXP 1.2mm, Kimpton IC, Starwood Gold, Marriott Gold
Posts: 2,180
No more upgrade email notifications?
Is anyone still receiving email notifications when their 500-mi upgrades clear? I have not received them for my two flights since the award programs were merged. (Both were AA-metal flights.)
Apr 2, 2015, 2:43 pm
#2
Join Date: Oct 2006
Programs: AA EXP
Posts: 1,635
I got one before my last flight on Monday.
Apr 2, 2015, 3:03 pm
#3
Original Poster
Join Date: Jun 2000
Location: JFK > LGA >> EWR
Programs: AA EXP 1.2mm, Kimpton IC, Starwood Gold, Marriott Gold
Posts: 2,180
Update: I did just get one (different subject line, "You've been upgraded") but it came an hour and a half after my seat changed to one in Business.
I didn't get one at all for my previous flight.
I didn't get one at all for my previous flight.
Apr 2, 2015, 3:03 pm
#4
Join Date: Sep 2011
Location: LGA, JFK, LAX, SFO
Programs: AA EXP
Posts: 303
Same. Thought I might have changed the email notification setting, but it's still checked to email me. Probably just a bug that will eventually be fixed.
Apr 2, 2015, 10:57 pm
#5
Join Date: Jul 2003
Location: Gatwick, UK
Programs: UA *G, BA Silver
Posts: 1,673
I've had two upgrades since the weekend - one I got an email notification two hours after the event and for the other I got no notification at all (both came through immediately before it went to airport control - I never showed on the upgrade list on the app).
Apr 3, 2015, 5:05 am
#6
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 3,193
have not got one in months, I just the AA app on my phone to see if I am upgraded,
maybe the merger has something to do with it..????
maybe the merger has something to do with it..????
Apr 3, 2015, 6:48 am
#7
Join Date: Jun 2009
Location: Ft Worth, TX
Programs: AA, HH
Posts: 451
6 upgrades in the past two weeks and no notifications. I updated the info in my account, e-mail and text but still nothing.
Update 4/5/2015: I have a flight on Wed and Thur and I got notifications for both today so maybe the system is catching up and starting to send out the e-mails now.
Update 4/5/2015: I have a flight on Wed and Thur and I got notifications for both today so maybe the system is catching up and starting to send out the e-mails now.
Last edited by itchief; Apr 5, 2015 at 6:13 pm
Apr 3, 2015, 8:00 am
#8
Join Date: Aug 2006
Location: Dallas
Programs: AAdvantage EXP, IHG Spire, Marriott Gold, HHonors Gold, National Executive Elite
Posts: 1,523
Same over the weekend and this week no notifications. A little annoying as I ended up being upgraded into a bulkhead and had no idea until I went to check in. At that point, no chance to change. Just thankful it was 3B on a 737 and NOT an MD80
Apr 3, 2015, 11:45 am
#9
Join Date: Sep 2005
Location: Central Florida, USA
Programs: AA EXP, DL, UA
Posts: 141
I got them just last week but they were slow to come in... Meaning I noticed I was upgraded some 4 hours before I got the email
Apr 4, 2015, 9:00 am
#10
Formerly known as UATexasFlyer
Join Date: Nov 2012
Location: AUS
Programs: AA EXP, Hyatt Diamond, Marriott Lifetime Plat, Natl. Car Exec Elite, UA 1MM, *G
Posts: 451
I think they stopped notifying, which sux.
I checked my account profile and under "BeNotified", the only options available are:
Upgrade notifications are GONE.
I checked my account profile and under "BeNotified", the only options available are:
- Baggage carousel
- Departure reminders
- Schedule changes
- Gate changes
- Day-of-travel delays & cancellations
Upgrade notifications are GONE.
Apr 4, 2015, 10:26 am
#11
Join Date: Mar 2005
Location: Austin, TX
Programs: CoUniHound 1K 1MM, AA EXP 2MM, DL Plat, Marriott Lifetime Titanium
Posts: 1,625
I received email notification of my upgrades for my Wednesday flights, right at the 100 hour mark. As with the new flight notification emails, the upgrade email is HTML instead of text, which I find annoying.
Apr 4, 2015, 11:41 am
#12
Formerly known as UATexasFlyer
Join Date: Nov 2012
Location: AUS
Programs: AA EXP, Hyatt Diamond, Marriott Lifetime Plat, Natl. Car Exec Elite, UA 1MM, *G
Posts: 451
Odd. My last one I received was March 24th, but I've been upgraded 4 times since then with no notification.
Apr 4, 2015, 1:45 pm
#13
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Just got an UPG notification for a DFW-LGA flight next week. It's a new format and look but definitely got the notification.
Apr 4, 2015, 4:40 pm
#14
Join Date: Mar 2010
Location: SNA
Posts: 410
I was upgraded for both legs of a flight yesterday. For the first flight, I got no notification, I just saw in the app that my seat had changed. While that flight was in the air, I got upgraded for the second leg, and I received an email showing both upgrades.
Apr 5, 2015, 4:04 pm
#15
Join Date: May 2004
Location: DFW-In Plano & CDG-In the 11th
Programs: DL Diamond, AA revenue negative, Bonvoy Titanium +, Avis likes me
Posts: 3,209
Just 3 data points, but I have been upgraded and notified at almost the 100 hour mark on all of my flights for next week for which there is an upgrade. 