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"New Nonrefundable Ticket Usage Rules" on AA.com

 
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Old Oct 2, 2002 | 1:24 pm
  #1  
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"New Nonrefundable Ticket Usage Rules" on AA.com

I just noticed the following was posted on AA.com. Can someone perhaps figure out how this is any different than the previous policy?
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American has offered customers holding non-refundable tickets the flexibility to change itineraries since 1992. However, in order to simplify our processes, lower our operating costs, and continue to offer fares competitive with low-cost carriers, we have made the following changes to the rules for using non-refundable tickets:

For tickets purchased on or after August 30, 2002, with domestic itineraries (along with travel to the Virgin Islands and Puerto Rico) for travel date on or after October 1, 2002:
Customers must make any changes no later than the departure date of each ticketed flight segment
After the departure date, nonrefundable tickets will have no value
Changes may still be made to these tickets before the scheduled departure date, subject to certain restrictions and fees.
If a change is made to a nonrefundable ticket before the scheduled departure date, and the new ticket has a higher cost than the original ticket, an additional amount (the fare difference plus a change fee) will apply.
For itineraries with travel dates after October 1, 2002 that include international travel (not including travel to the Virgin Islands and Puerto Rico), the following also apply:
A refund may be issued if there is a schedule change implemented by American Airlines
A refund may be issued if the passenger is ill or there is a death in the family*
If any part of the ticket is unused it has no value after the ticketed departure date. Subsequent ticket coupons also have no value.
*Not applicable to itineraries that include Puerto Rico and the Virgin Islands

Contact our Reservations agents when you are ready to make your new travel plans. They will advise you of the applicable procedures and fees.

Customers still can travel at low fares, and enjoy the benefits of American's extensive global network, More Room Throughout Coach, the AAdvantage frequent flier program, Admirals Club lounges and other features travelers expect from American.
LAX_Esq is offline  
Old Oct 2, 2002 | 1:41 pm
  #2  
 
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"Use It or Lose It" policy...
IndustrialPatent is offline  
Old Oct 2, 2002 | 4:50 pm
  #3  
 
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"However, in order to simplify our processes.."

This is going to simnplify your processes? How? It is revenue enhancing and will require I am sure 10 minutes worth of typing to change a res, collect a fee, etc...

Hey AA, look up the defnition of simplify in the dictionary.
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Old Oct 4, 2002 | 9:39 pm
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Sorry if I missed an announcement or something, but I notice there is (conspicuously) no mention of the changes in the standby rules in this posting. Has that change (being able to standby for an earlier flight the same day on a non-refundable ticket) been rescinded?
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Old Oct 4, 2002 | 9:48 pm
  #5  
cxn
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With all the sched changes going on, most tickets become fully refundable. Just wait for them to change the flights on you and you can just tell them you no longer want the ticket.

Christian
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Old Oct 4, 2002 | 11:57 pm
  #6  
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by cxn:
With all the sched changes going on, most tickets become fully refundable. Just wait for them to change the flights on you and you can just tell them you no longer want the ticket.

Christian
</font>
Actually, when that does happen, they are very good at letting you reschedule, no matter what routing, as long as it gets you there. If you're elite, you don't even have to check...they will call you and let you select your own itinerary.
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Old Oct 5, 2002 | 2:11 am
  #7  
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by cataber:
Sorry if I missed an announcement or something, but I notice there is (conspicuously) no mention of the changes in the standby rules in this posting. Has that change (being able to standby for an earlier flight the same day on a non-refundable ticket) been rescinded? </font>
As from the 1st January 2003 it will be, yes.

Dave
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