Last edit by: 24left
For customers flying on a United Airlines codeshare flight operated by ANA
https://www.ana.co.jp/wws/us/e/local.../notice170504/
https://www.ana.co.jp/wws/us/e/local.../notice170504/
Booked on United codeshare ANA, can't pick seats
#61
Join Date: Oct 2014
Posts: 142
"sometimes" I can see my UA code share flight on NH metal. However, never
been able to do OLCI on NH's website if my flight number is a UA flight number.
#62
Join Date: Feb 2014
Posts: 56
General question regarding codeshare between United and ANA:
I'm looking to fly from SFO to SIN via NRT on ANA. If the prices are the same booking on either ANA or United, is there any reason why I would not want to book on ANA directly to avoid codeshares ?
I'm looking to fly from SFO to SIN via NRT on ANA. If the prices are the same booking on either ANA or United, is there any reason why I would not want to book on ANA directly to avoid codeshares ?
#63
Moderator, All Nippon Airways and Japan
Join Date: Sep 2005
Location: TYO
Programs: NH SFC (*G), JL JGP (OWE), AS MVP, WOH E, IHG SE
Posts: 3,908
The biggest disadvantage I could think of is that you would not be able to upgrade a UA codeshare on NH metal using NH upgrade points, or vice versa on a NH codeshare on UA metal with UA upgrade instruments. Star Alliance upgrades are also impossible on codeshares.
#64
Join Date: Aug 2012
Programs: UA Gold
Posts: 40
I have an upcoming ANA-operated flight, booked as a UA codeshare for the !#*%*# PQDs. Based on this thread's recommendations, I called in to get seats when I couldn't access my reservation on the ANA website.
We're in Y and it's a full flight so they only had middle seats. Does the fact that I won't be able to do OLCI mean we won't be able to snag any of the better seats that open up, and basically condemn us to two middle Y seats on a 15 hour tanspac? Ugh! The agent kindly but firmly told me I had no seating benefits on ANA even as a * Gold. Ugh!
Any other way to check in on these? Phone?
We're in Y and it's a full flight so they only had middle seats. Does the fact that I won't be able to do OLCI mean we won't be able to snag any of the better seats that open up, and basically condemn us to two middle Y seats on a 15 hour tanspac? Ugh! The agent kindly but firmly told me I had no seating benefits on ANA even as a * Gold. Ugh!
Any other way to check in on these? Phone?
#65
Join Date: Aug 2012
Programs: UA Gold
Posts: 40
Update - I was able to check myself and my travel companion in online on the ANA website, using the ANA confirmation number and my first name + middle initial (all in caps) in the first name field. I had not been able to access my itinerary at all on their website until 24 hours before the flight.
Doing this at exactly T-24:01 got us both aisle seats in close proximity, which while not ideal is definitely better than middle Y seats on a nearly-full transpac.
Doing this at exactly T-24:01 got us both aisle seats in close proximity, which while not ideal is definitely better than middle Y seats on a nearly-full transpac.
#66
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
Update - I was able to check myself and my travel companion in online on the ANA website, using the ANA confirmation number and my first name + middle initial (all in caps) in the first name field. I had not been able to access my itinerary at all on their website until 24 hours before the flight.
Doing this at exactly T-24:01 got us both aisle seats in close proximity, which while not ideal is definitely better than middle Y seats on a nearly-full transpac.
Doing this at exactly T-24:01 got us both aisle seats in close proximity, which while not ideal is definitely better than middle Y seats on a nearly-full transpac.
#67
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,048
I am booked on NH1 IAD-NRT in A-class in April on a UA codeshare. Called today to get seats (F8, so cabin was empty before we booked) and was told they cannot assign seats on codeshares Is this new? Should I HUCA?
#68
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
I had no problem calling NH yesterday to assign my E seat, so yes -- I think you got a stupid agent (i hope so!)
#69
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,048
#70
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Bangkok or San Francisco
Programs: United 1k, Marriott Lifetime PE, Former DL Gold, Former SQ Solitaire, HH Gold
Posts: 11,886
Interesting that the seats now show up in my UA reservation on the outbound leg, but not the return, even though I have confirmation that ANA booked them both for me.
#71
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
#72
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
Okay just tested it with my relative's itinerary.
NH confirmation number can be looked up on United website (it's showing right below UA confirmation number when you pull up the booking details). Used the NH confirmation number and accessed the online check-in page on ANA website which you can then re-assign seats etc... You just can't access the "My Booking".
NH confirmation number can be looked up on United website (it's showing right below UA confirmation number when you pull up the booking details). Used the NH confirmation number and accessed the online check-in page on ANA website which you can then re-assign seats etc... You just can't access the "My Booking".
#73
Join Date: Mar 2015
Posts: 8
Years later, the great minds in Japan are still struggling...
Booked an NH itinerary that includes two UA legs.
NH have "improved" their site so you can now specify "window" or "aisle" seat preferences for UA legs.
Great, it then goes and assigns you the worst seats on the plane (Row 46 on a United 777)
There's no way to do anything about it that I can see, nor an option to pay for economy premium...
Will it help if I spend quality time on the phone with them? Is there anyway to manage these legs with UA?
NH have "improved" their site so you can now specify "window" or "aisle" seat preferences for UA legs.
Great, it then goes and assigns you the worst seats on the plane (Row 46 on a United 777)
There's no way to do anything about it that I can see, nor an option to pay for economy premium...
Will it help if I spend quality time on the phone with them? Is there anyway to manage these legs with UA?
#74
Join Date: Jul 2013
Posts: 33
Question concerning seats
I just booked the great deal from New York (EWR) to Ho Chi Minh (SGN) (with a plane change in Hong Kong) on United.com. The return leg of the trip is SGN - NRT - JFK Operated by Air Japan / ANA All Nippon.
I have two passengers on the itinerary. One passenger was all 4 seats assigned the other passenger has the united seats confirmed but both ANA flights are blank.
The ANA website does not let me log in with the (ANA) Confirmation. I get this error "*We cannot display the selected reservation. Please contact your travel agency, or contact ANA International Flight Reservation and Information Center.(Error Code: W_H26)"
I'm guessing that this was because this flight was booked via united or that the departure date is far away (departs October 2015).
I'm curious as to why one passenger has assigned seats (all window) and passenger two is missing the ANA seat assignments. I called ANA but after 15 - 30 min holds each time i've called i've given up for now to ask you all and deal with the issue closer to time of departure.
Anyone know why this is happening?
Thanks!
I have two passengers on the itinerary. One passenger was all 4 seats assigned the other passenger has the united seats confirmed but both ANA flights are blank.
The ANA website does not let me log in with the (ANA) Confirmation. I get this error "*We cannot display the selected reservation. Please contact your travel agency, or contact ANA International Flight Reservation and Information Center.(Error Code: W_H26)"
I'm guessing that this was because this flight was booked via united or that the departure date is far away (departs October 2015).
I'm curious as to why one passenger has assigned seats (all window) and passenger two is missing the ANA seat assignments. I called ANA but after 15 - 30 min holds each time i've called i've given up for now to ask you all and deal with the issue closer to time of departure.
Anyone know why this is happening?
Thanks!
#75
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
I just booked the great deal from New York (EWR) to Ho Chi Minh (SGN) (with a plane change in Hong Kong) on United.com. The return leg of the trip is SGN - NRT - JFK Operated by Air Japan / ANA All Nippon.
I have two passengers on the itinerary. One passenger was all 4 seats assigned the other passenger has the united seats confirmed but both ANA flights are blank.
The ANA website does not let me log in with the (ANA) Confirmation. I get this error "*We cannot display the selected reservation. Please contact your travel agency, or contact ANA International Flight Reservation and Information Center.(Error Code: W_H26)"
I'm guessing that this was because this flight was booked via united or that the departure date is far away (departs October 2015).
I'm curious as to why one passenger has assigned seats (all window) and passenger two is missing the ANA seat assignments. I called ANA but after 15 - 30 min holds each time i've called i've given up for now to ask you all and deal with the issue closer to time of departure.
Anyone know why this is happening?
Thanks!
I have two passengers on the itinerary. One passenger was all 4 seats assigned the other passenger has the united seats confirmed but both ANA flights are blank.
The ANA website does not let me log in with the (ANA) Confirmation. I get this error "*We cannot display the selected reservation. Please contact your travel agency, or contact ANA International Flight Reservation and Information Center.(Error Code: W_H26)"
I'm guessing that this was because this flight was booked via united or that the departure date is far away (departs October 2015).
I'm curious as to why one passenger has assigned seats (all window) and passenger two is missing the ANA seat assignments. I called ANA but after 15 - 30 min holds each time i've called i've given up for now to ask you all and deal with the issue closer to time of departure.
Anyone know why this is happening?
Thanks!
No -- you won't be able to pull up your rez on the NH website until its time to check-in.
Try calling ANA again at a different time of day? -- I've never been on hold that long.