MP System Down: 8/14-8/18 Please Pardon Our Dust Mileage Plan System Update
#1
Moderator, Delta Skymiles and Mileage Run
Original Poster
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
MP System Down: 8/14-8/18 Please Pardon Our Dust Mileage Plan System Update
Per my MVP Statement I just received:
Please Pardon Our Dust
Mileage Plan System Update
From August 14 to August 18, we'll be performing some scheduled maintenance to the systems that power our Mileage Plan. During this time, you'll be unable to view Mileage Plan information in your MyAccount, redeem miles for award travel, or buy, gift, and transfer miles. If you can, please plan ahead and book, buy, gift, or redeem ahead of time.
Please Pardon Our Dust
Mileage Plan System Update
From August 14 to August 18, we'll be performing some scheduled maintenance to the systems that power our Mileage Plan. During this time, you'll be unable to view Mileage Plan information in your MyAccount, redeem miles for award travel, or buy, gift, and transfer miles. If you can, please plan ahead and book, buy, gift, or redeem ahead of time.
#2
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,644
wow, that's a long and annoying outage. sucks for anyone who is trying to book a partner award on dates that might fall at the tail end of the booking calendar during that period.
i wonder if guest upgrade application and other non-mileage functionality will be impaired too. did it say anything about whether miles could be redeemed by calling during this period of time?
i wonder if guest upgrade application and other non-mileage functionality will be impaired too. did it say anything about whether miles could be redeemed by calling during this period of time?
#3
Join Date: Aug 2012
Location: LON
Programs: AS MVPG, Marriott Titanium, UA Silver
Posts: 1,350
wow, that's a long and annoying outage. sucks for anyone who is trying to book a partner award on dates that might fall at the tail end of the booking calendar during that period.
i wonder if guest upgrade application and other non-mileage functionality will be impaired too. did it say anything about whether miles could be redeemed by calling during this period of time?
i wonder if guest upgrade application and other non-mileage functionality will be impaired too. did it say anything about whether miles could be redeemed by calling during this period of time?
Also hope AS has the sense of mind to provide the call center a printout/spreadsheet of account information for the planned downtime. At least that way the masses can call and inquire as to their account balance.
#4
Join Date: Feb 2005
Location: JNU
Programs: HH D, AS MM/MVPG for life/AL, Awesome Wipes VIP Club, NEXUS, Hertz 5-Star Gold
Posts: 2,893
wow, that's a long and annoying outage. sucks for anyone who is trying to book a partner award on dates that might fall at the tail end of the booking calendar during that period.
i wonder if guest upgrade application and other non-mileage functionality will be impaired too. did it say anything about whether miles could be redeemed by calling during this period of time?
i wonder if guest upgrade application and other non-mileage functionality will be impaired too. did it say anything about whether miles could be redeemed by calling during this period of time?
#5
Join Date: Aug 2012
Location: LON
Programs: AS MVPG, Marriott Titanium, UA Silver
Posts: 1,350
#6
Moderator, Delta Skymiles and Mileage Run
Original Poster
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
wow, that's a long and annoying outage. sucks for anyone who is trying to book a partner award on dates that might fall at the tail end of the booking calendar during that period.
i wonder if guest upgrade application and other non-mileage functionality will be impaired too. did it say anything about whether miles could be redeemed by calling during this period of time?
i wonder if guest upgrade application and other non-mileage functionality will be impaired too. did it say anything about whether miles could be redeemed by calling during this period of time?
#7
Moderator Communications Coordinator, Signatures
Join Date: Apr 2001
Location: deep within the Eskimo lair
Programs: TubWorld, Bar Alliance, Borratxo Legendarium
Posts: 16,968
guest upgrades and companion certificate use will also be affected during the outage.
They are planning to put more comprehensive information up around the 1st of August
They are planning to put more comprehensive information up around the 1st of August
#8
Moderator Communications Coordinator, Signatures
Join Date: Apr 2001
Location: deep within the Eskimo lair
Programs: TubWorld, Bar Alliance, Borratxo Legendarium
Posts: 16,968
#9
Join Date: Mar 2005
Location: PDX
Programs: AS MVP Gold 100K
Posts: 2,993
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 7_1_2 like Mac OS X) AppleWebKit/537.51.2 (KHTML, like Gecko) Version/7.0 Mobile/11D257 Safari/9537.53)
But how will I be able to check my account balance multiple times daily? This act of egregious maleficience on behalf of AS is deplorable. I demand compensation and punitive damages.
Oops, sorry, this isn't the DL forum.
But how will I be able to check my account balance multiple times daily? This act of egregious maleficience on behalf of AS is deplorable. I demand compensation and punitive damages.
Oops, sorry, this isn't the DL forum.
#10
Join Date: Aug 2012
Location: LON
Programs: AS MVPG, Marriott Titanium, UA Silver
Posts: 1,350
#11
Join Date: Feb 2005
Location: JNU
Programs: HH D, AS MM/MVPG for life/AL, Awesome Wipes VIP Club, NEXUS, Hertz 5-Star Gold
Posts: 2,893
That said, there can be a big difference between "system maintenance" and "scheduled update". It's hard for me to envision how system maintenance would take the equivalent of a full workweek so there has to be some big changes coming!
Last edited by dave1013; Jul 9, 2014 at 11:26 am Reason: The equivalent of
#12
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,644
take date stamped screenshots of your mileage/EQM/guest upgrade/my wallet balances before the outage! there are sure to be shenanigans!
oh wait, this isn't UA.
oh wait, this isn't UA.
#13
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Maybe they can fix the Emirates awrds while they are at it
#14
Moderator, Delta Skymiles and Mileage Run
Original Poster
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
Thanks, I look forward to the info!
That said, there can be a big difference between "system maintenance" and "scheduled update". It's hard for me to envision how system maintenance would take the equivalent of a full workweek so there has to be some big changes coming!
That said, there can be a big difference between "system maintenance" and "scheduled update". It's hard for me to envision how system maintenance would take the equivalent of a full workweek so there has to be some big changes coming!
#15
Join Date: Jul 2013
Location: Seattle, WA
Programs: AS MVPG 75K, Starwood PLT, Hertz PC
Posts: 53
Thanks, I look forward to the info!
That said, there can be a big difference between "system maintenance" and "scheduled update". It's hard for me to envision how system maintenance would take the equivalent of a full workweek so there has to be some big changes coming!
That said, there can be a big difference between "system maintenance" and "scheduled update". It's hard for me to envision how system maintenance would take the equivalent of a full workweek so there has to be some big changes coming!
To me it sounds like they are making significant & massive changes to the back end systems powering this, most likely also a migration from one database to another (even potentially changing the actual database software in the process). In this time, even RO access is pain.
It is a very conservative approach to take the entire system offline and in most cases a Technology team within a company *never* gets this type of window because it frustrates customers and most just don't have a clue on how IT backend systems work. The fact that AAG management is "okay" with this, shows they are taking this quite seriously and they'll have time to resolve any issues (of which there will be plenty, the folks working that week wont be getting a lot of sleep).