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Old Jul 3, 13, 12:35 am   #1
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Requesting missing miles on AS partners...



Long story short, I used the online form to request missing miles for a flight that I did not get credit for and was denied. (I think the reason for no credit was the AS-wide problem that day double crediting for certain flights)

Anyways, I am certain I was on the flight, and still have the physical boarding pass that the GA printed out (e-boarding pass on AS app wouldn't work).

Is there a number I can call or someone I should email to settle this once and for all? Thanks.
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Old Jul 3, 13, 12:52 am   #2
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I'd email a scan of the boarding pass or fax it in.
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Old Jul 3, 13, 6:13 pm   #3
  
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I usually just take a picture of the boarding pass and email the picture. If you get any static on your email just call. I have found calling can get things moving where emails tend to sometimes get stalled.
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Old Jul 4, 13, 10:26 am   #4
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Ive always scanned and emailed partner boarding passes in. It could also help if you perhaps still have an itinerary email that includes the PNR. Ive not ever tried using the web form for missing partners, only used if for AAG operated missing credits. Until recently you could only ask for credit on AAG metal via the website
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Old Jul 4, 13, 10:33 am   #5
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Quote:
Originally Posted by jsguyrus View Post
I usually just take a picture of the boarding pass and email the picture. If you get any static on your email just call. I have found calling can get things moving where emails tend to sometimes get stalled.
in my experience with emailiing for credit is that they were quite prompt about it YMMV I guess. It may depend on whether its a codeshare flight or a mere partner airline flight number thats not a codeshare
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Old Dec 21, 13, 6:03 pm   #6
  
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What email and/or fax number does one use to send in boarding pass pictures - and what info do they need? Or is it always better to start with the website?
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Old Dec 22, 13, 11:00 am   #7
  
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When you go to the website and try to request missing mile credit for a partner airline the page updates to give you the email address.

Neil
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