Go Back   FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Alaska Airlines | Mileage Plan
Sign in using an external account

Reply
 
Thread Tools Search this Thread
Old Jul 2, 13, 11:35 pm   #1
 
Join Date: Jan 2012
Location: ANC
Programs: AS MVP, AS Club 49, Miles & More, Dollar Express, Marriott Rewards, Hilton Honors
Posts: 471
Requesting missing miles on AS partners...



Long story short, I used the online form to request missing miles for a flight that I did not get credit for and was denied. (I think the reason for no credit was the AS-wide problem that day double crediting for certain flights)

Anyways, I am certain I was on the flight, and still have the physical boarding pass that the GA printed out (e-boarding pass on AS app wouldn't work).

Is there a number I can call or someone I should email to settle this once and for all? Thanks.
AKLifetimeFlyer is online now   Reply With Quote
Old Jul 2, 13, 11:52 pm   #2
FlyerTalk Evangelist, Ambassador: Information Desk &Alaska Airlines
 
Join Date: Dec 2006
Location: ANC, MRI
Programs: Pure AS MVP Gold75K, Maika`i Card, AGR, HH Silver, Hertz PC, Marriott Silver, SPG Gold, CO, 7H, BA
Posts: 31,279
I'd email a scan of the boarding pass or fax it in.
beckoa is online now   Reply With Quote
Old Jul 3, 13, 5:13 pm   #3
 
Join Date: May 2013
Location: YKM
Programs: AS MVP
Posts: 202
I usually just take a picture of the boarding pass and email the picture. If you get any static on your email just call. I have found calling can get things moving where emails tend to sometimes get stalled.
jsguyrus is offline   Reply With Quote
Old Jul 4, 13, 9:26 am   #4
ANC
 
Join Date: Jan 2008
Programs: AS MVPG, CO, NW(now DL), Flying Blue
Posts: 5,569
Ive always scanned and emailed partner boarding passes in. It could also help if you perhaps still have an itinerary email that includes the PNR. Ive not ever tried using the web form for missing partners, only used if for AAG operated missing credits. Until recently you could only ask for credit on AAG metal via the website
__________________
Alaska/Horizon 8015 EQM 2014 YTD
Alaska/Partners 9015 EQM 2014 YTD 10 segments
ANC is offline   Reply With Quote
Old Jul 4, 13, 9:33 am   #5
ANC
 
Join Date: Jan 2008
Programs: AS MVPG, CO, NW(now DL), Flying Blue
Posts: 5,569
Quote:
Originally Posted by jsguyrus View Post
I usually just take a picture of the boarding pass and email the picture. If you get any static on your email just call. I have found calling can get things moving where emails tend to sometimes get stalled.
in my experience with emailiing for credit is that they were quite prompt about it YMMV I guess. It may depend on whether its a codeshare flight or a mere partner airline flight number thats not a codeshare
__________________
Alaska/Horizon 8015 EQM 2014 YTD
Alaska/Partners 9015 EQM 2014 YTD 10 segments
ANC is offline   Reply With Quote
Old Dec 21, 13, 5:03 pm   #6
 
Join Date: Oct 2010
Posts: 80
What email and/or fax number does one use to send in boarding pass pictures - and what info do they need? Or is it always better to start with the website?
sea_flyer_17 is offline   Reply With Quote
Old Dec 22, 13, 10:00 am   #7
 
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 482
When you go to the website and try to request missing mile credit for a partner airline the page updates to give you the email address.

Neil
missamo80 is offline   Reply With Quote
 
 
Reply

Bookmarks


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off
Forum Jump


All times are GMT -6. The time now is 1:52 am.