Requesting missing miles on AS partners...
#1
Original Poster
Join Date: Jan 2012
Location: ANC
Programs: AS MVP, Club 49, Global Entry, National Emerald Club, Hilton Silver
Posts: 1,386
Requesting missing miles on AS partners...
Long story short, I used the online form to request missing miles for a flight that I did not get credit for and was denied. (I think the reason for no credit was the AS-wide problem that day double crediting for certain flights)
Anyways, I am certain I was on the flight, and still have the physical boarding pass that the GA printed out (e-boarding pass on AS app wouldn't work).
Is there a number I can call or someone I should email to settle this once and for all? Thanks.
#2
#3
Join Date: May 2013
Location: SEA
Programs: AS MVP Gold 100K
Posts: 2,015
I usually just take a picture of the boarding pass and email the picture. If you get any static on your email just call. I have found calling can get things moving where emails tend to sometimes get stalled.
#4
Join Date: Jan 2008
Programs: AS MVPG, CO, NW(now DL), Flying Blue
Posts: 6,554
Ive always scanned and emailed partner boarding passes in. It could also help if you perhaps still have an itinerary email that includes the PNR. Ive not ever tried using the web form for missing partners, only used if for AAG operated missing credits. Until recently you could only ask for credit on AAG metal via the website
#5
Join Date: Jan 2008
Programs: AS MVPG, CO, NW(now DL), Flying Blue
Posts: 6,554
in my experience with emailiing for credit is that they were quite prompt about it YMMV I guess. It may depend on whether its a codeshare flight or a mere partner airline flight number thats not a codeshare
#9
Join Date: Sep 2015
Posts: 205
I recently submitted a request for Air France by email and the automated response said that partner requests would take 7-12 business days. The miles were in my account in 7 business days and then I got an email saying they were credited the next day.
#10
Join Date: Apr 1999
Location: Philippines
Programs: CebGo 5J, Hilton Diamond, IHG Platinum, Alaska 100K
Posts: 4,696
For QF, most of my flights credit within 1 week, some within 2 weeks and others not at all. When I apply for missing mileage credit, it can take an additional 2 weeks for most QF flights to be credited, however, I am still waiting on 2 QF flights from August to credit.
Hold ups usually occur when part of my itinerary has been credited to one program and another part is to be credited to AS.
Hold ups usually occur when part of my itinerary has been credited to one program and another part is to be credited to AS.
#12
Join Date: Apr 1999
Location: Philippines
Programs: CebGo 5J, Hilton Diamond, IHG Platinum, Alaska 100K
Posts: 4,696
However, my interpretation of the rules is that the flight must be marketed and operated by the partner airline. I say this as a recent QF marketed LAX-SEA flight operated by American airlines was denied.