Aug 7, 2015, 8:58 am
Cathay Pacific Award Availability
when using Alaska Airlines Miles
North American CX Gateway Cities
New York City (JFK/EWR)
Boston (BOS)
Toronto (YYZ)
Chicago (ORD)
Vancouver (YVR)
Los Angeles (LAX)
San Francisco (SFO)
Notes and tips:
You cannot book CX award flights on alaskaair.com.
http://www.alaskaair.com/content/mil...rs/cathay.aspx
Both BA and JL websites can be used to search for CX partner inventory. JL is typically a more accurate engine. BA should only be used on a per-segment basis (in other words, do not search for LAX-BKK, search for LAX-HKG, then HKG-BKK). Note that AS award availability is only for 330 days, the BA engine will show availability to 365 days.
There are mixed reports on getting a CX stopover outside of HKG. By rule, HKG is the only allowed stopover. Stopovers are not allowed on intra-Asia award bookings (you will need a North American segment to be able to book a stopover).
All CX awards except for the intra-Asia award must either originate or end in HKG or North America. If you wish to fly Middle East/India/Europe/Asia/Australia to a CX destination beyond your initial flight to or from HKG that is not a North American destination, it will be two awards: XXX-HKG and HKG-YYY. CX intra-Asia awards do not include a stopover.
CX releases availability close in. If you do a change where you book another cabin and upgrade to F (which often may be the only way to get F on CX), you will be charged the $125 rebooking fee (waived for MVPG+).
*Have the AS CSR perform the search one leg at a time (Transoceanic first). That might yield more results than the whole itinerary at once.*
The CX forum has a FAQ on the CX experience.
Award eligible Destinations
By region.
(Dragon Air is not allowed on AS award)
Africa
Johannesburg (JNB)
Asia
Bangkok (BKK)
Beijing (PEK)
Cebu (CEB)
Denpasar (Bali) (DPS)
Fukuoka (FUK)
Ho Chi Minh City (SGN)
Hong Kong (HKG)
Jakarta (CGK)
Kuala Lumpur (KUL) [Ends 30 April]
Manila (MNL)
Osaka (KIX)
Sapporo (CTS)
Seoul (ICN)
Shanghai (PVG)
Singapore (SIN)
Surabaya (SUB)
Taipei (TPE)
Tokyo (HND)
Australia/NZ
Adelaide (ADL)
Auckland (AKL)
Brisbane (BNE)
Cairns (CNS)
Melbourne (MEL)
Perth (PER)
Sydney (SYD)
India/Middle East
Bahrain (BAH)
Chennai (MAA)
Colombo (CMB)
Delhi (DEL)
Doha (DOH) [Discontinued as of Feb 2016]
Dubai (DXB)
Hyderabad (HYD)
Malé (MLE)
Mumbai (BOM)
Riyadh (RUH)
Tel Aviv (TLV)
Europe (To/from HKG only. NA is separate award)
Amsterdam (AMS)
Barcelona (BCN)
Düsseldorf (DUS)
Frankfurt (FRA)
London (LHR, LGW)
Manchester (MAN)
Milan (MXP)
Paris (CDG)
Rome (FCO)
Zurich (ZRH)
when using Alaska Airlines Miles
North American CX Gateway Cities
New York City (JFK/EWR)
Boston (BOS)
Toronto (YYZ)
Chicago (ORD)
Vancouver (YVR)
Los Angeles (LAX)
San Francisco (SFO)
Notes and tips:
You cannot book CX award flights on alaskaair.com.
http://www.alaskaair.com/content/mil...rs/cathay.aspx
Award Travel on Cathay Pacific
Book Your Award Travel: To use Alaska Airlines Mileage Plan™ Miles on Cathay Pacific, call Alaska Airlines Reservations at 1-800-252-7522 (TTY: Dial 711 for Relay Services) 5:00 a.m. - Midnight (PT), daily
Book Your Award Travel: To use Alaska Airlines Mileage Plan™ Miles on Cathay Pacific, call Alaska Airlines Reservations at 1-800-252-7522 (TTY: Dial 711 for Relay Services) 5:00 a.m. - Midnight (PT), daily
There are mixed reports on getting a CX stopover outside of HKG. By rule, HKG is the only allowed stopover. Stopovers are not allowed on intra-Asia award bookings (you will need a North American segment to be able to book a stopover).
All CX awards except for the intra-Asia award must either originate or end in HKG or North America. If you wish to fly Middle East/India/Europe/Asia/Australia to a CX destination beyond your initial flight to or from HKG that is not a North American destination, it will be two awards: XXX-HKG and HKG-YYY. CX intra-Asia awards do not include a stopover.
CX releases availability close in. If you do a change where you book another cabin and upgrade to F (which often may be the only way to get F on CX), you will be charged the $125 rebooking fee (waived for MVPG+).
*Have the AS CSR perform the search one leg at a time (Transoceanic first). That might yield more results than the whole itinerary at once.*
The CX forum has a FAQ on the CX experience.
Award eligible Destinations
By region.
(Dragon Air is not allowed on AS award)
Africa
Johannesburg (JNB)
Asia
Bangkok (BKK)
Beijing (PEK)
Cebu (CEB)
Denpasar (Bali) (DPS)
Fukuoka (FUK)
Ho Chi Minh City (SGN)
Hong Kong (HKG)
Jakarta (CGK)
Kuala Lumpur (KUL) [Ends 30 April]
Manila (MNL)
Osaka (KIX)
Sapporo (CTS)
Seoul (ICN)
Shanghai (PVG)
Singapore (SIN)
Surabaya (SUB)
Taipei (TPE)
Tokyo (HND)
Australia/NZ
Adelaide (ADL)
Auckland (AKL)
Brisbane (BNE)
Cairns (CNS)
Melbourne (MEL)
Perth (PER)
Sydney (SYD)
India/Middle East
Bahrain (BAH)
Chennai (MAA)
Colombo (CMB)
Delhi (DEL)
Doha (DOH) [Discontinued as of Feb 2016]
Dubai (DXB)
Hyderabad (HYD)
Malé (MLE)
Mumbai (BOM)
Riyadh (RUH)
Tel Aviv (TLV)
Europe (To/from HKG only. NA is separate award)
Amsterdam (AMS)
Barcelona (BCN)
Düsseldorf (DUS)
Frankfurt (FRA)
London (LHR, LGW)
Manchester (MAN)
Milan (MXP)
Paris (CDG)
Rome (FCO)
Zurich (ZRH)
CX (Cathay) Award availability
Jul 20, 2016, 9:39 am
#1426
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
Jul 20, 2016, 9:32 pm
#1428
Join Date: Jul 2015
Location: BOI
Posts: 223
The seats do disappear quickly. I made my 4 calls back to back each time. No reason to wait to call back since the problem with AS agents not seeing the seats is an agent specific problem.
Jul 20, 2016, 9:59 pm
#1429
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
Jul 21, 2016, 7:17 am
#1430
Join Date: Feb 2010
Location: yvr
Posts: 84
"
No reason to wait to call back since the problem with AS agents not seeing the seats is an agent specific problem."
I don't understand this, when I give them the dates, time, flight #'s, arrival & departure airports. I don't think that I could make it any easier for them, although I am new at this.
No reason to wait to call back since the problem with AS agents not seeing the seats is an agent specific problem."
I don't understand this, when I give them the dates, time, flight #'s, arrival & departure airports. I don't think that I could make it any easier for them, although I am new at this.
Jul 21, 2016, 8:55 am
#1431
Join Date: Jan 2007
Location: NYC
Programs: UA 1P, LANPASS GM
Posts: 182
Is this a legal / acceptable routing for a CX award with Alaska?
Biz class BKK-HKG-ORD-SEA (on AS)? I forget the rules on partner awards connecting to AS.
A couple follow up questions, assuming it is okay:
If booking in J space on CX, what kind of award space would have to be available on the ORD-SEA AS flight?
Could one make a stopover in ORD for a few days?
Biz class BKK-HKG-ORD-SEA (on AS)? I forget the rules on partner awards connecting to AS.
A couple follow up questions, assuming it is okay:
If booking in J space on CX, what kind of award space would have to be available on the ORD-SEA AS flight?
Could one make a stopover in ORD for a few days?
Jul 21, 2016, 10:16 am
#1432
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Is this a legal / acceptable routing for a CX award with Alaska?
Biz class BKK-HKG-ORD-SEA (on AS)? I forget the rules on partner awards connecting to AS.
A couple follow up questions, assuming it is okay:
If booking in J space on CX, what kind of award space would have to be available on the ORD-SEA AS flight?
Could one make a stopover in ORD for a few days?
Biz class BKK-HKG-ORD-SEA (on AS)? I forget the rules on partner awards connecting to AS.
A couple follow up questions, assuming it is okay:
If booking in J space on CX, what kind of award space would have to be available on the ORD-SEA AS flight?
Could one make a stopover in ORD for a few days?
Stop-over is allowed in HKG but some have reported success getting one at the US Gateway.
For the AS legs you are looking for A (saver first) or W (saver economy)
Jul 21, 2016, 3:49 pm
#1433
Join Date: Jul 2015
Location: BOI
Posts: 223
"
No reason to wait to call back since the problem with AS agents not seeing the seats is an agent specific problem."
I don't understand this, when I give them the dates, time, flight #'s, arrival & departure airports. I don't think that I could make it any easier for them, although I am new at this.
No reason to wait to call back since the problem with AS agents not seeing the seats is an agent specific problem."
I don't understand this, when I give them the dates, time, flight #'s, arrival & departure airports. I don't think that I could make it any easier for them, although I am new at this.
Jul 26, 2016, 1:43 pm
#1434
Join Date: Sep 2010
Programs: AZ FA+, A3 G, AB G | IHG RA, HGP D, FPC P, Accor P, BW D, HH D, Eleva, GHA P, 1862 Voyager
Posts: 1,852
So there is a flight to the US that I would like to book.
CX JL BA QF all see the seat. AS does not.
I've called about 18 times already - partner desk, normal phone line, CX award hotline. Nothing works at all.
I'm not sure if I should give up. Are there seats that will NEVER show up on AS or am I just unlucky finding that agent who can book it?
CX JL BA QF all see the seat. AS does not.
I've called about 18 times already - partner desk, normal phone line, CX award hotline. Nothing works at all.
I'm not sure if I should give up. Are there seats that will NEVER show up on AS or am I just unlucky finding that agent who can book it?
Jul 26, 2016, 2:32 pm
#1435
Join Date: Apr 2010
Location: SFO
Programs: OZ *G; HH Diamond;
Posts: 1,644
If you provide the flight details, we can help debugging.
So there is a flight to the US that I would like to book.
CX JL BA QF all see the seat. AS does not.
I've called about 18 times already - partner desk, normal phone line, CX award hotline. Nothing works at all.
I'm not sure if I should give up. Are there seats that will NEVER show up on AS or am I just unlucky finding that agent who can book it?
CX JL BA QF all see the seat. AS does not.
I've called about 18 times already - partner desk, normal phone line, CX award hotline. Nothing works at all.
I'm not sure if I should give up. Are there seats that will NEVER show up on AS or am I just unlucky finding that agent who can book it?
Jul 26, 2016, 5:26 pm
#1436
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
I have not had an agent explain it to me in a way that makes it translatable. Suffice it to say, some more experienced agents know how to look for CX award seats in a way that is different from the standard way. I booked/changed 3 times. Every single time I called to book or make a change (when I saw the F seats were available on ba.com), the first three agents failed to see the seats, but on the fourth call, the agent saw them. When I asked what the difference was, the agent who was able to see the seats muttered something about knowing of a slightly different way to look. Don't ask why. Just know that HUCA works.
Jul 27, 2016, 9:56 am
#1438
Join Date: Jul 2015
Location: BOI
Posts: 223
It likely means the first 3 agents didn't know they are supposed to use the "old system" for CX and LA bookings. All other partner carriers are on the same web front end system the external website uses. I do question, did you mention it was CX up front or just give the city information? I always get a "let me transfer you to the partner desk" as soon as I mention CX.
Jul 27, 2016, 10:06 am
#1439
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
It likely means the first 3 agents didn't know they are supposed to use the "old system" for CX and LA bookings. All other partner carriers are on the same web front end system the external website uses. I do question, did you mention it was CX up front or just give the city information? I always get a "let me transfer you to the partner desk" as soon as I mention CX.
Jul 27, 2016, 11:44 am
#1440
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,643