Can't book award flight even though there's plenty of space [CAB:E0DA05]
Jun 11, 2017, 12:02 pm
#1
Original Poster
Join Date: Nov 2013
Posts: 18
Can't book award flight even though there's plenty of space [CAB:E0DA05]
I'm trying to book a partner award flight from London to Berlin in July (BA metal using Airberlin miles). I checked on ba.com and see plenty of award availability for my dates, however when trying to book it through Topbonus, airberlin.com says there's no available flights (error [CAB:E0DA05]). Is there anything I can do about it? Do I need to call Topbonus? God I hope not. Any tips appreciated.
Jun 12, 2017, 12:06 am
#2
Join Date: May 2014
Programs: BAEC, A3 M&B
Posts: 268
I'm trying to book a partner award flight from London to Berlin in July (BA metal using Airberlin miles). I checked on ba.com and see plenty of award availability for my dates, however when trying to book it through Topbonus, airberlin.com says there's no available flights (error [CAB:E0DA05]). Is there anything I can do about it? Do I need to call Topbonus? God I hope not. Any tips appreciated.
Jun 12, 2017, 1:14 am
#3
Join Date: Jul 2014
Posts: 257
It is X-Class (or U Class for Business) and it is the same availability. Just call them. It is strange that the webpage doesn't work. It did for quite some time. Either a technical problem or tactical move to make it harder for members to spend miles on other airlines than AB (because it costs money). They used to show business class availability on long-haul flights on OW airlines and have stopped that too again. Good luck with the call!
Jun 17, 2017, 9:37 am
#4
Join Date: Mar 2014
Location: KRK
Programs: HHonors Diamond, IHG Spire, OZ Diamond
Posts: 238
This error is for about a month. for me it's [CAB:E06502] and similar description of this error is "keeperror"
I also have problems with redeeming anything
Seems like they need to earn buck on extra fees for calling them
I also have problems with redeeming anything
Seems like they need to earn buck on extra fees for calling them
Jun 17, 2017, 12:17 pm
#5
Join Date: Jan 2010
Location: LAS, ZQN
Programs: UA PP (2MM), BA gold
Posts: 2,199
However tried to call multiple times and it goes to music -after 15-20 minutes I have given up. Only see the NY number listed on their web site. No 800 number or another city.
Jun 18, 2017, 8:10 am
#7
Join Date: Jan 2010
Location: LAS, ZQN
Programs: UA PP (2MM), BA gold
Posts: 2,199
Web site still not working- but finally got through to AB on "917" tele number and said booking will be made within minutes and I should get confirming email with 10 minutes.
Let's hope.
Wanted to use some miles before their increase in September. You never know what's going to happen with EY/LH and AB.
Let's hope.
Wanted to use some miles before their increase in September. You never know what's going to happen with EY/LH and AB.
Jun 20, 2017, 6:31 am
#8
Join Date: Jun 2008
Programs: TK*G (E+), IHG Plat Ambassador
Posts: 7,884
Jun 20, 2017, 4:13 pm
#9
Join Date: Oct 2014
Posts: 222
arghh, I've been out of luck with their website for award bookings as well. hotline is a nightmare. anyone got the direct number for award bookings department? much appreciated.
in case of bankruptcy, what will happen to our miles? I've got almost 200k held up here. Best value for stuff in the online shop atm?
Cheers!
in case of bankruptcy, what will happen to our miles? I've got almost 200k held up here. Best value for stuff in the online shop atm?
Cheers!