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Can't book award flight even though there's plenty of space [CAB:E0DA05]

Can't book award flight even though there's plenty of space [CAB:E0DA05]

Old Jun 11, 17, 12:02 pm
  #1  
Original Poster
 
Join Date: Nov 2013
Posts: 17
Can't book award flight even though there's plenty of space [CAB:E0DA05]

I'm trying to book a partner award flight from London to Berlin in July (BA metal using Airberlin miles). I checked on ba.com and see plenty of award availability for my dates, however when trying to book it through Topbonus, airberlin.com says there's no available flights (error [CAB:E0DA05]). Is there anything I can do about it? Do I need to call Topbonus? God I hope not. Any tips appreciated.
jackjesco is offline  
Old Jun 12, 17, 12:06 am
  #2  
 
Join Date: May 2014
Programs: BAEC, A3 M&B
Posts: 268
Originally Posted by jackjesco View Post
I'm trying to book a partner award flight from London to Berlin in July (BA metal using Airberlin miles). I checked on ba.com and see plenty of award availability for my dates, however when trying to book it through Topbonus, airberlin.com says there's no available flights (error [CAB:E0DA05]). Is there anything I can do about it? Do I need to call Topbonus? God I hope not. Any tips appreciated.
​​​​​​​BA.com availability is for BA Avios awards. Availability may be less for AB awards. I'm afraid you may have to call. BA may open more availability closer to the date.
EuropeToAsia is offline  
Old Jun 12, 17, 1:14 am
  #3  
 
Join Date: Jul 2014
Posts: 145
It is X-Class (or U Class for Business) and it is the same availability. Just call them. It is strange that the webpage doesn't work. It did for quite some time. Either a technical problem or tactical move to make it harder for members to spend miles on other airlines than AB (because it costs money). They used to show business class availability on long-haul flights on OW airlines and have stopped that too again. Good luck with the call!
Donegal is offline  
Old Jun 17, 17, 9:37 am
  #4  
 
Join Date: Mar 2014
Location: KRK,WAW
Programs: HHonors Diamond, IHG Plat, OZ Diamond
Posts: 235
This error is for about a month. for me it's [CAB:E06502] and similar description of this error is "keeperror"
I also have problems with redeeming anything
Seems like they need to earn buck on extra fees for calling them
hellosweets is offline  
Old Jun 17, 17, 12:17 pm
  #5  
 
Join Date: Jan 2010
Location: PSP & ZQN
Programs: UA 1K (2MM),AS MVP Gold 75K, AA Exec Plat, BA Gold, DL Plat Medallion, MH Enrich Platinum
Posts: 1,563
Originally Posted by hellosweets View Post
This error is for about a month. for me it's [CAB:E06502] and similar description of this error is "keeperror"
I also have problems with redeeming anything
Seems like they need to earn buck on extra fees for calling them
Have been trying for 3 days and keep getting same error.
However tried to call multiple times and it goes to music -after 15-20 minutes I have given up. Only see the NY number listed on their web site. No 800 number or another city.
zebranz is online now  
Old Jun 18, 17, 6:15 am
  #6  
Original Poster
 
Join Date: Nov 2013
Posts: 17
This is so frustrating.
jackjesco is offline  
Old Jun 18, 17, 8:10 am
  #7  
 
Join Date: Jan 2010
Location: PSP & ZQN
Programs: UA 1K (2MM),AS MVP Gold 75K, AA Exec Plat, BA Gold, DL Plat Medallion, MH Enrich Platinum
Posts: 1,563
Web site still not working- but finally got through to AB on "917" tele number and said booking will be made within minutes and I should get confirming email with 10 minutes.
Let's hope.

Wanted to use some miles before their increase in September. You never know what's going to happen with EY/LH and AB.
zebranz is online now  
Old Jun 20, 17, 6:31 am
  #8  
TPJ
 
Join Date: Jun 2008
Programs: TK*G (E+), AA OWE (EXP), IHG Plat
Posts: 6,397
Originally Posted by zebranz View Post

Wanted to use some miles before their increase in September. You never know what's going to happen with EY/LH and AB.
This is why I ordered (overpriced) stuff from AB Topbonus shop
TPJ is offline  
Old Jun 20, 17, 4:13 pm
  #9  
 
Join Date: Oct 2014
Posts: 62
arghh, I've been out of luck with their website for award bookings as well. hotline is a nightmare. anyone got the direct number for award bookings department? much appreciated.

in case of bankruptcy, what will happen to our miles? I've got almost 200k held up here. Best value for stuff in the online shop atm?

Cheers!
FTDDD is offline  
Old Jun 21, 17, 3:33 pm
  #10  
 
Join Date: Feb 2012
Posts: 599
Same error - is everyone here trying to access from the US? Maybe an EU VPN will work?
nomii is offline  
Old Jun 22, 17, 9:16 am
  #11  
Original Poster
 
Join Date: Nov 2013
Posts: 17
Originally Posted by nomii View Post
Same error - is everyone here trying to access from the US? Maybe an EU VPN will work?
I'm accessing it from within the EU and still doesn't work.
jackjesco is offline  

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