Jun 13, 2016, 7:05 am
EU 261/2004 Compensation with AirBerlin
Apr 13, 2017, 5:55 am
#76
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Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
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Posts: 4,783
I'm a little unsure if it really is an 'inconvenience courtesy' since I'm a US citizen claiming EU regulations, or they're trying to low-ball me for something I'm legally owed.
In countries like Denmark, Germany ... your citizenship doesn't matter, whether you can make a EC261/2004 claim.
Apr 13, 2017, 10:11 am
#77
Join Date: Aug 2015
Posts: 214
Originally Posted by Superroddy
rev - Do NOT accept their voucher. You are entitled to 250 Eur, it makes no difference whether or not you are a US citizen. Read this thread Air Berlin vs EC261 for good advice on how to successfully pursue your full claim.
But that is the correct advice, since they responded the next day asking for my checking account info to deposit the 250. Win!
Hopefully this recent data point will help some Googler down the road in the same scenario.
Originally Posted by warakorn
You should stop watching Fox News
Apr 28, 2017, 7:17 am
#78
Join Date: Jun 2007
Location: Paris
Programs: Flyingblue Platinum, All Accor Platinum, M&M Senator
Posts: 316
Hello,
here my situation:
- FRA CTA leaving the 8th April @ 10:50 arriving 13:15 got cancelled 10 days before departure.
Was rebooked into
- SCN TXL CTA departing 8th April @ 6:40 arriving at 13:00
I claimed for a compensation as the new departure time was 4 hours before initial schedule.
Got a 35€ email voucher (which I have not used) and claimed again for compensation.
What is your latest experience with such a situation?
here my situation:
- FRA CTA leaving the 8th April @ 10:50 arriving 13:15 got cancelled 10 days before departure.
Was rebooked into
- SCN TXL CTA departing 8th April @ 6:40 arriving at 13:00
I claimed for a compensation as the new departure time was 4 hours before initial schedule.
Got a 35€ email voucher (which I have not used) and claimed again for compensation.
What is your latest experience with such a situation?
Last edited by PROACTIVE; Apr 30, 2017 at 2:41 pm
May 15, 2017, 5:27 am
#79
Join Date: Dec 2007
Location: PDX|AKL|AMS|GVA|AGP|CPT - or somewhere in between
Programs: DL DM; 2MM
Posts: 2,418
Mother's Day halved !
May 14th: AB8622 DUS-GVA cancelled due to mechanical problems.
Rebooked on LH007 via FRA.
Then LH1218 FRA-DUS delayed.
Actual arrival time @ GVA > 4 hrs.
Should I first claim via direct registered mail and then proceed when no satisfactory offer (or no response) and only then move to a professional service ?
Thanks in advance !
Rebooked on LH007 via FRA.
Then LH1218 FRA-DUS delayed.
Actual arrival time @ GVA > 4 hrs.
Should I first claim via direct registered mail and then proceed when no satisfactory offer (or no response) and only then move to a professional service ?
Thanks in advance !
May 16, 2017, 3:12 am
#80
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Actual arrival time @ GVA > 4 hrs.
AB will always deny your claim. You should, however, press on.
Should I first claim via direct registered mail
May 16, 2017, 10:14 am
#81
Join Date: Dec 2007
Location: PDX|AKL|AMS|GVA|AGP|CPT - or somewhere in between
Programs: DL DM; 2MM
Posts: 2,418
May 19, 2017, 5:33 am
#84
Join Date: Dec 2007
Location: PDX|AKL|AMS|GVA|AGP|CPT - or somewhere in between
Programs: DL DM; 2MM
Posts: 2,418
"If you are put on a replacement flight with a different airline you can still claim compensation if your flight arrives three hours or more after the original scheduled time. In this instance however you would claim against the original airline that you booked with and not the carrier operating your replacement flight."
unquote
Jun 13, 2017, 11:06 am
#86
Join Date: Mar 2007
Location: MUC
Programs: LH SEN, SQ Gold
Posts: 479
Just as a data point from my end:
AB has been unnervingly unreliable over the past months, but they have paid several claims for compensation under the EC rule without shenanigans.
It just took them a while to respond to the complaint (several weeks), but its the result which matters for me.
AB has been unnervingly unreliable over the past months, but they have paid several claims for compensation under the EC rule without shenanigans.
It just took them a while to respond to the complaint (several weeks), but its the result which matters for me.
Jun 20, 2017, 6:12 pm
#88
Join Date: Jun 2010
Location: SFO/DFW
Programs: AA-EP, A3*G, UA*S
Posts: 290
Contacted a few weeks back regarding a cancelled flight on AB8730 TXL-LIN, which is an AB flight operated by AZ aircraft and crew, but has no AZ flight number. I hoped that this wouldn't be to much of an issue, but just got a response saying that they are not the operating carrier and that it should be routed to AZ.
I contacted AZ with the same information -- but this seems like a sticky situation and can imagine AZ's response being along the lines of "it was an AB flight with AB flight number." Any other experiences with such kinds of wet lease flight claims?
I contacted AZ with the same information -- but this seems like a sticky situation and can imagine AZ's response being along the lines of "it was an AB flight with AB flight number." Any other experiences with such kinds of wet lease flight claims?
Jun 21, 2017, 8:26 am
#89
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Location: PVG, FRA, SEA, HEL
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Just wait for the response from AZ.
I believe the AOC counts of who operated the flight.
If both AB and AZ claim that they did not intend on operating this flight with their AOC, I would write to the LBA and complain that AB/AZ intented to fly without an AOC (which is a gross violation of the law and could lead to severe punishments).
I believe the AOC counts of who operated the flight.
If both AB and AZ claim that they did not intend on operating this flight with their AOC, I would write to the LBA and complain that AB/AZ intented to fly without an AOC (which is a gross violation of the law and could lead to severe punishments).