Originally Posted by SparseFlyer

This is one of my biggest pet peeves about airlines.

before departure, no airline staff will comment about any entry requirements. They will always refer you to that country's immigration office or whatever.

But on day of departure, at check in, just like that, out of nowhere, everyone is now an expert at custom's and immigration capable of determining entry.

There are also situations where you call a foreign country immigration service, and will literally tell you "your airline may have stricter requirements".


I can understand the airline doesn't want to take responsibility for misinformation, especially that things can change often, but if they can deny you boarding US-Canada cause your Canadian passport has a water stain, while CBSA would not care one minute especially since you are a Canadian returning home.


It's a mess. And things like Timatic (which I never knew of for the longest time), should made more easily available (IMO), especially if Airlines use it to make entry decisions which could cost you thousands in rebooking fees and lost accomodations.

/rantover