Question: Irregularities with charges for AC tickets not posting to credit card accounts
Jun 19, 2017, 3:46 pm
#46
Join Date: Jun 2017
Posts: 16
I just sat on hold for 30 minutes as I have a trip impacted by this issue starting Sunday. The agent explained the issue started June 3rd. I bought my ticket from AirCanada.com on the 13th, and it has not posted to my card yet. They confirmed they know about the issue and when they have fixed it (charges not posting) then they will go back and commit the charge. No idea when that would happen of course. Key was to make sure the booking was showing up in my bookings on the website; that validates you still have a seat.
Jun 19, 2017, 3:55 pm
#47
Join Date: Aug 2014
Location: YYC
Posts: 2,074
Just noticed this thread - I was affected by this as well.
Charges for a trip booked June 14 showed up in Pending charges on my CC immediately as one big aggregate charge for 3 pax.
Charges totally dropped off on June 15.
Charges came back on the CC on June 17 as 3 individual charges under the posted transactions section.
I checked my booking every few hours when the charge was lost in the ethernet to make sure the seat selections were still there!
Charges for a trip booked June 14 showed up in Pending charges on my CC immediately as one big aggregate charge for 3 pax.
Charges totally dropped off on June 15.
Charges came back on the CC on June 17 as 3 individual charges under the posted transactions section.
I checked my booking every few hours when the charge was lost in the ethernet to make sure the seat selections were still there!
Jun 19, 2017, 9:47 pm
#48
Join Date: Feb 2016
Posts: 25
SAme issue here. Flights booked June 8 and went to pending almost immediately thereafter on CC. Checked a couple days ago and nothing charged on CC and pending charges dropped. A/C rep simply stated a charge should come through at some point down the road.
Jun 20, 2017, 10:24 am
#50
Join Date: Nov 2013
Location: Relocated to YYJ in 2017, got bored and moved to YVR
Programs: AC - Elite 50K, BA - down to Bronze, SQ - down to Silver, IHG - Platinum, Hilton - Diamond
Posts: 47
I booked on June 5 on AirCanada.com, using an RBC Virtual Visa Debit card. My current account showed the amount had been billed when I checked the next day.
On June 12 the full amount was refunded to my account.
The flights were on June 17 and 18 and went ahead without incident.
So I have flown, but not paid. I'm assuming that at some point they will ask for/take the money back.
On June 12 the full amount was refunded to my account.
The flights were on June 17 and 18 and went ahead without incident.
So I have flown, but not paid. I'm assuming that at some point they will ask for/take the money back.
Jun 20, 2017, 1:59 pm
#51
Suspended
Join Date: Mar 2017
Programs: AC
Posts: 2,167
I wonder if I just scored a few free plane tickets.
Jun 20, 2017, 2:38 pm
#52
Join Date: Aug 2014
Location: YYC
Posts: 2,074
Jun 20, 2017, 3:27 pm
#53
Join Date: Jun 2017
Posts: 1
I redeemed a reward flight couple days ago thru Aeroplan Call Centre and charged to my Mastercard. Online transactions show $33.90 under Aeroplan for service charge and $340.00 under AIR CAN for tax and surcharges. This morning when I check the balance again, Aeroplan still there but AIR CAN disappears. I called Mastercard customer service and was told that the merchant (AIR CAN) dropped off the charges and they have no idea what's it all about. I already received my electronic ticket but kind of scary that any chance the ticket was 'cancelled' by Air Canada? Should I call Aeroplan to find out or just ignore it? Appreciate if somebody could shred a light. Thanks
Jun 21, 2017, 7:54 am
#55
Join Date: Aug 2012
Posts: 423
Received my $17500 credit limit AMEX SPG card on the 13th. Called in to AC on that same day to make a booking and charged it to the CC. For the few days after I made the booking, the charge was sitting in the Pending column.
I checked today, the charge is not in the Posted or Pending. 1st statement not generated yet. Credit limit left still at $14119 (the booking is the only thing I have charged to this CC, nothing else).
Booking reference # still valid on AC website.
I checked today, the charge is not in the Posted or Pending. 1st statement not generated yet. Credit limit left still at $14119 (the booking is the only thing I have charged to this CC, nothing else).
Booking reference # still valid on AC website.
Jun 21, 2017, 9:43 am
#57
Join Date: Dec 2008
Location: Delta, BC
Posts: 1,646
Not necessarily. Charges that were pre-authorized can still go against closed accounts (refunds too) depending upon the financial institution; can create hassles finding out about it though. Also, AC can still bill you for it - their failure to process against the card immediately doesn't void the obligation to pay. However, given AC's IT systems, the if and when of the charge appearing may be in your favour.
Jun 21, 2017, 3:08 pm
#58
Suspended
Join Date: Mar 2017
Programs: AC
Posts: 2,167
Colleague of mine bought 4 fully refundable business class tickets.
They never posted to her credit card. She cancelled the tickets and the refund for all 4 tickets are now posted to her credit card.
She's made quite a bit of money doing this. If they don't charge her, well, I might try and be her bestie for the evening.
They never posted to her credit card. She cancelled the tickets and the refund for all 4 tickets are now posted to her credit card.
She's made quite a bit of money doing this. If they don't charge her, well, I might try and be her bestie for the evening.
Jun 21, 2017, 3:34 pm
#59
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Not necessarily. Charges that were pre-authorized can still go against closed accounts (refunds too) depending upon the financial institution; can create hassles finding out about it though. Also, AC can still bill you for it - their failure to process against the card immediately doesn't void the obligation to pay. However, given AC's IT systems, the if and when of the charge appearing may be in your favour.
If I kick down $8k for a ticket and the money gets taken out 10 months down the line after I've flown I'm not going to be happy. What if that puts me
over my limit or into an overdraft?
Jun 21, 2017, 3:58 pm
#60
Suspended
Join Date: Mar 2017
Programs: AC
Posts: 2,167
Surely there's a time limit for this? I used to hate paying by cheque due to the long wait for the money to disappear but at least after 6 months it's eirther cleared or voided.
If I kick down $8k for a ticket and the money gets taken out 10 months down the line after I've flown I'm not going to be happy. What if that puts me
over my limit or into an overdraft?
If I kick down $8k for a ticket and the money gets taken out 10 months down the line after I've flown I'm not going to be happy. What if that puts me
over my limit or into an overdraft?