Question: Irregularities with charges for AC tickets not posting to credit card accounts
#1
Original Poster
Join Date: May 2012
Posts: 144
Irregularities with charges for AC tickets not posting to credit card accounts
I redeemed a reward flight couple days ago thru Aeroplan Call Centre and charged to my Mastercard. Online transactions show $33.90 under Aeroplan for service charge and $340.00 under AIR CAN for tax and surcharges. This morning when I check the balance again, Aeroplan still there but AIR CAN disappears. I called Mastercard customer service and was told that the merchant (AIR CAN) dropped off the charges and they have no idea what's it all about. I already received my electronic ticket but kind of scary that any chance the ticket was 'cancelled' by Air Canada? Should I call Aeroplan to find out or just ignore it? Appreciate if somebody could shred a light. Thanks
#2
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,495
Are you talking about the Aeroplan and Air Canada charges showing up in your "pending" transactions, and then one disappearing from pending but has not posted yet? If so, that is normal and does not indicate that the transaction will not eventually post.
#4
Join Date: Dec 2008
Location: Delta, BC
Posts: 1,645
I'm voting for this - if the transaction was only initated a "couple of days ago" it is quite possible the transaction simply dropped-off between being authorized and being posted. Also, it would be helpful if the OP indicated the financial institution and exactly what state the transaction was in as that would probably permit a more informed answer to the question. BTW, there is NO generic "Mastercard Customer Service" only the financial institution that issued the card has access to customer card accounts.
#5
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,153
This has never happened to me. I've never lost a pending charge without a charge posting.
I see two options:
1. Call Aeroplan and explain this. This is more ethical, and gives you legal coverage if they LATER cancel your ticket.
2. Don't do anything, and hope no one notices. This could save you $340. Or the charge may post.
I see two options:
1. Call Aeroplan and explain this. This is more ethical, and gives you legal coverage if they LATER cancel your ticket.
2. Don't do anything, and hope no one notices. This could save you $340. Or the charge may post.
#6
Original Poster
Join Date: May 2012
Posts: 144
Exactly. The charges was posted under pending for couple days and all in a sudden disappears. I couldn't pay any transactions that's not on my account. Kind of worry since it never happens before
#7
Original Poster
Join Date: May 2012
Posts: 144
I'm voting for this - if the transaction was only initated a "couple of days ago" it is quite possible the transaction simply dropped-off between being authorized and being posted. Also, it would be helpful if the OP indicated the financial institution and exactly what state the transaction was in as that would probably permit a more informed answer to the question. BTW, there is NO generic "Mastercard Customer Service" only the financial institution that issued the card has access to customer card accounts.
#8
Join Date: Dec 2008
Location: Delta, BC
Posts: 1,645
The AE service charge I would expect to post separately and sooner. The fees associated with the ticket probably only post when "ticketed" - what is the status of the booking you should be able to look it up on-line and check with confirmation code?
I still expect it may post to your cc-account as it is possible the authorization and actual posting could be done as separate transactions. If it doesn't within about 3 days of ticketing then I would start to be concerned.
I still expect it may post to your cc-account as it is possible the authorization and actual posting could be done as separate transactions. If it doesn't within about 3 days of ticketing then I would start to be concerned.
#9
Original Poster
Join Date: May 2012
Posts: 144
The AE service charge I would expect to post separately and sooner. The fees associated with the ticket probably only post when "ticketed" - what is the status of the booking you should be able to look it up on-line and check with confirmation code?
I still expect it may post to your cc-account as it is possible the authorization and actual posting could be done as separate transactions. If it doesn't within about 3 days of ticketing then I would start to be concerned.
I still expect it may post to your cc-account as it is possible the authorization and actual posting could be done as separate transactions. If it doesn't within about 3 days of ticketing then I would start to be concerned.
#10
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
But I certainly wouldn't call this normal. AC is most likely having some issues with their POS if this is happening.
#12
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,495
#13
Original Poster
Join Date: May 2012
Posts: 144
just don't want to see any last minute surprises. I changed my dates couple times to get all direct flights YYZ-ICN-NRT-HKG-YYZ. It's not easy these days.