Aeroplan eStore miles not posting?
Nov 26, 2014, 2:14 pm
#1
Original Poster
Join Date: Sep 2010
Location: YVR
Programs: AC*SE MM, Marriott Lifetime Titanium
Posts: 4,607
Aeroplan eStore miles not posting?
I've been using the eStore for the past 2 or 3 years and haven't had any issues with miles posting. However, in the past 4 months I haven't had anything post from the following merchants:
- Lenovo (Chrome)
- Bose (Chrome)
- Dell (Internet Explorer)
I filled out the eStore online form after 4-6 weeks, didn't hear back, then sent all my documentation to the aeroplan address I was told by customer service. 2 weeks later, still nothing. I'm still just trying to track down the miles for the first Lenovo purchase, I haven't dealt with the latter 2 yet.
Anyone else having issues recently?
- Lenovo (Chrome)
- Bose (Chrome)
- Dell (Internet Explorer)
I filled out the eStore online form after 4-6 weeks, didn't hear back, then sent all my documentation to the aeroplan address I was told by customer service. 2 weeks later, still nothing. I'm still just trying to track down the miles for the first Lenovo purchase, I haven't dealt with the latter 2 yet.
Anyone else having issues recently?
Nov 26, 2014, 3:34 pm
#2
Join Date: Mar 2014
Location: YVR, HKG
Programs: SPG, Nexus, Aeroplan, AMEX MR, BA Avios
Posts: 108
yup, I also purchased an iphone 6 (not 6+ because it is not eligible) through the estore about 8 weeks ago. I submitted a missing points request and let me tell ya, this is not the first time ive submitted this request for an apple purchase i made through the estore.
However, the last time I submitted it, i eventually got credited courtesy miles by escalating this with an agent.
Then i found 3 weeks after I received my courtesy miles, my missing miles got posted! So i got 5x points for a 1500$ apple purchase.. (4x from estore (2x twice because i am dBlack), and 1x from cc)
TLDR: Escalate this by establishing direct communication with the agent through email. As long as you checked (I shopped through the estore) and can provide a receipt for your purchase, you should be golden. Ignore the BS that says "contact the Partner directly" because they have no clue.
However, the last time I submitted it, i eventually got credited courtesy miles by escalating this with an agent.
Then i found 3 weeks after I received my courtesy miles, my missing miles got posted! So i got 5x points for a 1500$ apple purchase.. (4x from estore (2x twice because i am dBlack), and 1x from cc)
TLDR: Escalate this by establishing direct communication with the agent through email. As long as you checked (I shopped through the estore) and can provide a receipt for your purchase, you should be golden. Ignore the BS that says "contact the Partner directly" because they have no clue.
Nov 27, 2014, 11:57 am
#4
Join Date: Jul 2008
Location: YVR
Programs: OZ Diamond, Jiffypark Manhattan Gold
Posts: 4,485
I'll have to keep an eye on this, just bought an Apple TV as a Christmas gift yesterday, didn't realize there's a bonus for distinction, I was thinking I'd get like 110miles, but I should get 5x from eStore, 3x for diamond and 1x for cc, it's as good as flying YMM-YVR!
Nov 27, 2014, 2:34 pm
#5
Join Date: Dec 2013
Programs: AC, A3*G AB-G
Posts: 155
I'll have to keep an eye on this, just bought an Apple TV as a Christmas gift yesterday, didn't realize there's a bonus for distinction, I was thinking I'd get like 110miles, but I should get 5x from eStore, 3x for diamond and 1x for cc, it's as good as flying YMM-YVR!
Dec 5, 2014, 8:50 pm
#6
Join Date: Dec 2010
Location: YYZ
Programs: AMEX AC CX UA AA DL
Posts: 3,009
Bought iPhone 6 Sept 30. Had been waiting for the points. Submitted the online form and attached the receipts after seeing this thread. Points posted Oct 4, may or may not be due to the submission. lol
Dec 6, 2014, 6:49 am
#7
Join Date: Nov 2012
Posts: 1,084
Dec 6, 2014, 7:20 am
#8
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,279
Dec 6, 2014, 7:48 am
#9
Join Date: Nov 2012
Posts: 1,084
Dec 6, 2014, 9:34 am
#10
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Oct 28, 2015, 1:42 pm
#11
Join Date: Apr 2011
Location: Quebec and Ontario, Canada
Programs: AC*E50, SPG/Marriott Plat
Posts: 1,917
Just sent the online form for missing miles, they said they won't process because "you have to send the form in the 6 months after the purchase"
... ?? They took sometimes months before crediting anything, you can't claim anyting before 8 weeks, and now there are talking about this stupid 6 months ?! I am not even able to find that into the T&C
... ?? They took sometimes months before crediting anything, you can't claim anyting before 8 weeks, and now there are talking about this stupid 6 months ?! I am not even able to find that into the T&C
Jan 13, 2017, 11:23 am
#12
Original Poster
Join Date: Sep 2010
Location: YVR
Programs: AC*SE MM, Marriott Lifetime Titanium
Posts: 4,607
My eStore miles from the Apple Store consistently never credit. I've tried using Chrome and Safari, and each time I start with a new browser session.
So I wait 6 weeks, then submit a claim. They give you a claim number, and this last time I simply didn't hear back from them.
If you call the number on the eStore web site, it's actually just the Aeroplan Contact Center, and they have no visibility into the eStore.
Is there a number or other contact means to get in touch with this department after you've gone through regular channels?
So I wait 6 weeks, then submit a claim. They give you a claim number, and this last time I simply didn't hear back from them.
If you call the number on the eStore web site, it's actually just the Aeroplan Contact Center, and they have no visibility into the eStore.
Is there a number or other contact means to get in touch with this department after you've gone through regular channels?