Seat selection for AE redemption ticket (S100K member)
Jul 24, 2014, 10:12 pm
#1
Original Poster
Join Date: Dec 2008
Location: YOW, LHR, SIN
Programs: AC-SE, EK-G, GF-G
Posts: 674
Seat selection for AE redemption ticket (S100K member)
Hi folks:
I have a question for an upcoming reservation for my family in Y class. I redeemed my miles for them to fly. Tickets were booked and issued, and on both segments the only seats which are available are rows 12-16 (preferred seats), and all other seats in Y cabin are taken. AE did not assign them any seats. I tried to assign them seats on aircanada.com, but the website is charging us an extra $30 per segment per traveller, or an extra $120 (in addition to the $300 in "scam charges" we already paid).
Is there anyway to have them seats assigned, without paying? If so, how? Why are we being penalized if there are no 'regular' seats available in Y cabin?
I have a question for an upcoming reservation for my family in Y class. I redeemed my miles for them to fly. Tickets were booked and issued, and on both segments the only seats which are available are rows 12-16 (preferred seats), and all other seats in Y cabin are taken. AE did not assign them any seats. I tried to assign them seats on aircanada.com, but the website is charging us an extra $30 per segment per traveller, or an extra $120 (in addition to the $300 in "scam charges" we already paid).
Is there anyway to have them seats assigned, without paying? If so, how? Why are we being penalized if there are no 'regular' seats available in Y cabin?
Jul 24, 2014, 11:12 pm
#2
Join Date: Jul 2009
Location: YYC
Programs: AC SE100K MM
Posts: 903
Hi folks:
I have a question for an upcoming reservation for my family in Y class. I redeemed my miles for them to fly. Tickets were booked and issued, and on both segments the only seats which are available are rows 12-16 (preferred seats), and all other seats in Y cabin are taken. AE did not assign them any seats. I tried to assign them seats on aircanada.com, but the website is charging us an extra $30 per segment per traveller, or an extra $120 (in addition to the $300 in "scam charges" we already paid).
Is there anyway to have them seats assigned, without paying? If so, how? Why are we being penalized if there are no 'regular' seats available in Y cabin?
I have a question for an upcoming reservation for my family in Y class. I redeemed my miles for them to fly. Tickets were booked and issued, and on both segments the only seats which are available are rows 12-16 (preferred seats), and all other seats in Y cabin are taken. AE did not assign them any seats. I tried to assign them seats on aircanada.com, but the website is charging us an extra $30 per segment per traveller, or an extra $120 (in addition to the $300 in "scam charges" we already paid).
Is there anyway to have them seats assigned, without paying? If so, how? Why are we being penalized if there are no 'regular' seats available in Y cabin?
http://www.flyertalk.com/forum/air-c...n-booking.html
If you search on AC.com you will find:
http://www.aircanada.com/en/travelin...rredseats.html
This is a much talked about problem in this forum (inability to select preferred seats on AE bookings). Please call AC, not AE, tell them you are SE and if you don't get an idiot they will book you all preferred seats. If you get an idiot HUCA.
Jul 25, 2014, 2:17 am
#3
Join Date: Dec 2010
Location: YYZ
Programs: AC 50K, Marriott Lifetime Platinum
Posts: 1,551
As previously posted - just call AC. I had the same issue this summer and had no issue getting the seats assigned. The AC agent did indicate that the AE agent should have been able to do it but apparently not.
Jul 25, 2014, 5:08 am
#4
Flying Blue Director
Join Date: Jul 2006
Location: CDG/AMS
Posts: 1,864
If you still have issues, please send me a PM or email ([email protected]) with your PNR, and I'll try and help.